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681. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
     December 01, 2009 - CAHPS® is a family of surveys of experiences of care, an aspect of patient-centeredness. … Currently, health plans reporting to NCQA must collect and report data for the CAHPS® Health Plan Survey … The questionnaires are the same for Medicaid and commercial plans, but the vendor changes the question … For example, 53 percent of 19,019 respondents responded to the item "Child's personal doctor seemed informed … Surveys can be resource-intensive.

682. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
     October 01, 2023 - Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy Population version: Adult … For more information about these items and the measures they produce, read About the CAHPS Health Literacy … Learn more about the CAHPS Health Literacy Item Sets . Related topic: Interpreter Services . … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … hospital, go to Question X. " Replace X with the number used for H-HL3, or the next question in your survey

683. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
     June 02, 2025 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures Transcript release date … 10/1/11 www.talkingquality.ahrq.gov Use of “Roll-ups” to Report CAHPS Survey Results and Other … Marc Elliott In terms of thinking about examples, within the world of CAHPS, we might have a composite … http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS Survey Results and Other … www.talkingquality.ahrq.gov http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS

684. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

685. AHRQ Practice Facilitation Training Modules: Additional Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
     July 01, 2022 - taught in the module Practice Assessments and Surveys. … CAHPS Clinician & Group Survey . … The CAHPS® Clinician & Group Survey (CG-CAHPS) asks patients to report on their experiences with providers … CAHPS® Clinician and Group Survey , which measures of patients’ experience of care. … Benchmarking Resources: CAHPS Databases facilitate comparisons of CAHPS survey results by and among

686. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
     November 01, 2023 - Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments Population version … : Child Learn about: CAHPS Patient Narrative Item Sets CAHPS Child Hospital Narrative Item Set …   Placing the items in the survey: Insert these supplemental items before the "About You" section … of the survey.

687. AHRQ Views: Continuing a 35-Year History, AHRQ Pursues Vital Pathways To Improve Patient Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/914.html
     May 01, 2024 - Researchers based their findings on AHRQ’s Consumer Assessment of Healthcare Provider and Systems (CAHPS … ET.: Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey and Workplace Safety Item Set: … ET: AHRQ’s CAHPS Surveys: The Rationale for Case Mix and Mode Adjustments will review the rationale … for adjusting AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey results … surveys.  

688. Identifying Areas to Improve (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - data from the CAHPS survey. … surveys. … the CAHPS survey, but how can users get this other type of information? … surveys for QI. … surveys.

689. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - surveys. … AHRQ’s CAHPS Program is conducting research to address this challenge by developing new and revised surveys … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … The lack of standardization in PROMs, unlike CAHPS surveys, makes it difficult to compare data across … Patient Health Questionnaire (PHQ-9).

690. Person-Centered Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/2024-annual-report/recent-grants-person-centered.html
     May 01, 2024 - Initiatives and Resources AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys … The CAHPS® Clinician & Group Survey, which was updated in 2021, is focused on primary and specialty care … The CAHPS Clinician & Group Survey , asks patients to report on their experiences with providers and … This survey was updated in 2021 to allow respondents to report about in-person, phone, and video visits … . 30 The results from CAHPS Clinician & Group Survey can be used by medical practices, health systems

691. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - ®) survey, which the health plan fielded annually after CAHPS began in 1995, indicated that the customer … Data provided by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey … • While the CAHPS survey can signal that customer service problems exist, other surveys and assessment … o Examined trends for three customer experience measures, one based on the CAHPS survey and two based … and by CAHPS surveys

692. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

693. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/6_dale_shaller-closing.pdf
     June 02, 2025 - www.cahps.ahrq.gov CAHPS E-mail Updates 53 www.cahps.ahrq.gov Thank You! … • • Evaluation Survey • Please complete the evaluation survey. … Ask a Question CAHPS E-mail Updates Thank You!

694. Improving Patient Safety in Nursing Homes: A Resource List (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-resource-list-2.0.pdf
     April 01, 2025 - growing use of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to assess the … CAHPS® Nursing Home Surveys https://www.ahrq.gov/cahps/surveys-guidance/nh/index.html The CAHPS program … This website provides information on the CAHPS Nursing Home Surveys, as well as links to three separate … /quality-improvement/improvement-guide/improvement-guide.html https://www.ahrq.gov/cahps/surveys-guidance … CAHPS® Nursing Home Surveys 4. Department of Defense Patient Safety Program Toolkits & Guides 6.

695. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary

696. 2023 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
     December 01, 2023 - Survey Sample Design CAHPS surveys are administered to a random sample of health plan members by independent … Primary Survey Content The 5.0/5.1 version of the CAHPS Adult and Child Health Plan Surveys reporting … The 5.1 versions of the CAHPS Health Plan Survey explicitly ask about respondents’ experiences with … respondent burden by shortening the length of the questionnaire, harmonize overlapping content with … advances in survey methodology and measurement.

697. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

698. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: FEC-5 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-FEC-5.pdf
     June 02, 2025 - Measure Name: HEDIS CAHPS 4.0 – Subset of Composite Measures for Children with Chronic Conditions … Measure Specifications/Survey* Submitted? … *Total # of items in CAHPS 4.0 survey = 41 – some items are asked of all children’s parents (17 items … of healthy children versus those with special health care needs is accomplished in analysis as all respondents … See CAHPS folder on SNAC Extranet: CAHPS Health Plan Survey 4.0: Child Medicaid Questionnaire – highlighted

699. The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-case-mix-mode-adjustments-webcast-welcome.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation AHRQ’s CAHPS Surveys: … The Rationale for Case Mix and Mode Adjustments A Webinar Presented by the AHRQ CAHPS User Network … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … webcast ► Download presentation slides, view agenda and speaker bios 2 https://events.westat.com/cahps … Surveys: The Rationale for Case Mix and Mode Adjustments Webcast Technical Info Today’s Speakers

700. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - To Ask a Question 34 www.cahps.ahrq.gov CAHPS Health Plan Survey Comparative Results www.cahpsdatabase.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!