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441. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/excelling_cahps_lessons_medicaid_webinar_transcript.pdf
     January 01, 2016 - Survey, circled here in red because it is the focus of our Webinar today, but we also have CAHPS surveys … There are four questions that ask survey respondents to rate their personal doctor, a specialist if they've … the CG-CAHPS Survey. … In addition, so that we don't have any surprises with an annual CAHPS survey, we do ongoing surveys of … One has to do with how do you go about conducting those surveys, and how often is the CG-CAHPS Survey

442. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
     May 01, 2013 - surveys in May 2013 for approximately 170 clinics; pediatric patients receive pediatric-version of … the survey … • CG-CAHPS replaces previous in-house survey (with no external benchmarking capability) ® 56 … question (national benchmark only) 68 ® 69 ® 70 UMHS Reporting with Benchmarks ACCG ACU Respondent … brief history UMHS Objectives for Adopting CG-CAHPS UMHS--Survey Program Operational Facts Accessing

443. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS = Consumer Assessment of Healthcare Providers and Systems • Develops standardized surveys and … of care from the patient’s point of view across different settings • Trademark held by AHRQ; all surveys … CAHPS surveys adhere to established standards of development; quality improvement • 1 User Network … Uses of CAHPS Surveys • Value-based payment • Public reporting • Accreditation and certification … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the

444. Responsibilities of Sponsors, Vendors, and Consultants (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
     June 02, 2025 - Questionnaire preparation • Select CAHPS questionnaires. … • Prepare survey letters for mailing. … • Administer questionnaires by mail or telephone. … • Monitor returned questionnaires and/or telephone interviews. … • Review CAHPS instructions and computer program for analysis.

445. Introducing the Child HCAHPS® Survey Database webcast-Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-ahrq-program.pdf
     June 02, 2025 - Introducing the Child HCAHPS® Survey Database webcast-Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD … Director, CAHPS & SOPS Programs Center for Quality Improvement & Patient Safety, AHRQ AHRQ and the … in patient experience of care survey development, research, voluntary databases 7 CAHPS Database … Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS Clinician … & Group (CG) Survey ► CAHPS Home and Community-Based Services (HCBS) Survey ► NEW: Child HCAHPS Survey

446. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - surveys. … surveys. 2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG- CAHPS core survey.

447. A Breakthrough Approach to Improving CAHPS Communication Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
     January 01, 2012 - Now Wendy is going to use examples for the CAHPS Hospital Survey. … surveys. … or experience surveys. … survey results for quality improvement. … surveys.

448. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     June 02, 2025 - s CAHPS® Program Caren Ginsberg, Ph.D. … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement. … safety  Best methods for collecting patient experience data, including effectiveness of different survey … ’sCore Competencies Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys PatientExperience

449. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     March 01, 2025 - on patient experience, such as through not only CAHPS surveys, but also rapid-cycle surveys, focus groups … PREMs such as CAHPS surveys offer significant insight into patients’ perceptions of their healthcare … Learn more: How CAHPS Surveys Measure Patient Experience —An interview of Susan Edgman-Levitan, PA, … CAHPS Surveys Assess Important Aspects of Patient Safety When patients share their experiences about … In addition to CAHPS survey questions, narrative items allow patients to provide open-ended comments

450. "CAHPS Health Plan Survey 5.1H - Child Version Including Medicaid and Children with Chronic Conditions Supplemental Items: Survey on the Experiences with Care of Children Age 17 and Younger, as Submitted to the 2023 AHRQ CAHPS Health Plan Survey Database (n = 47 states) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/health-plan-5.1-child-composite-measures.pdf
     January 24, 2024 - "CAHPS Health Plan Survey 5.1H - Child Version Including Medicaid and Children with Chronic Conditions … to the 2023 AHRQ CAHPS Health Plan Survey Database (n = 47 states) 1 Table CPC-CH. … Including Medicaid and Children with Chronic Conditions Supplemental Items CAHPS Health Plan Survey … Results are based on surveys that were conducted during the period from July 2022 through June 2023 … Instead, states submit their CAHPS data to the AHRQ CAHPS Health Plan Survey Database and submissions

451. Consumer Assessment of Healthcare Providers and Systems Hospital Survey--Child Version (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-fullreport.pdf
     November 02, 2017 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys. 2. … Plan Survey and the Clinician & Group Survey (CG-CAHPS). … CAHPS surveys use administrative data to develop the sampling frame for survey administration. … A patient survey system to measure quality improvement: Questionnaire reliability and validity. … The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys

452. Data Sources and Limitations | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/data-sources-limitations.html
     October 01, 2017 - and Limitations Appendix A. 2017 Survey Respondents by State Appendix B. … Health Plan Survey results submitted to the CAHPS Database by various survey sponsors, including State … Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care survey data collected … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … in the 2017 CAHPS Health Plan Survey Database.

453. New CAHPS Tools for Patient Experience Measurement (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-062525.html
     July 01, 2025 - New CAHPS Tools for Patient Experience Measurement (Webcast) June 25, 2025 Contents Summary … Recording Summary This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … Learn about the latest surveys in development, as well as newly released surveys. … Additionally, this session showcased a variety of CAHPS resources designed to support effective survey … Director of Survey Market Development RAND     Dale Shaller, M.P.A.

454. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
     June 02, 2025 - Improving the Survey Instruments Ron D. … and Group Survey 4.0 (beta) • Created in response to: ► Increased use of telehealth associated with … Clinician and Group Survey 4.0 (beta) • Released in 2020 • Iterative refinements ► Pilot study in … Health Plan and Clinician and Group Surveys • CAHPS 5.1 Health Plan/CAHPS 3.1 Clinician & Group surveys … • Randomized CAHPS C-G survey 3.1 and easier (EZ) version ► Patients at federally qualified health

455. Health Plan Uses AHRQ Data and Surveys to Improve Service to Patients and Their Families | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/cquips0504.html
     October 01, 2014 - Health Plan Uses AHRQ Data and Surveys to Improve Service to Patients and Their Families Search All … and surveys to improve the service it provides to patients and their families. … To address some relatively poor scores in the State's biennial CAHPS Health Plan Surveys, MetroPlus launched … While the State's CAHPS survey helped the plan identify a real weakness, it was not sufficient to help … "What it [the CAHPS survey] said was not that surprising to us," notes Bernadette McKetney-Brown, Network

456. Research on Reporting Information to Consumers | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/consumer-reporting/research/index.html
     May 01, 2022 - Research on Reporting Information to Consumers The ability to report CAHPS ® survey results … studies to answer key questions: What are the best ways to report CAHPS survey results so that they … How do the users of CAHPS surveys actually report the results? … What effect does the reporting of CAHPS survey results have on consumers and their choices? … Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS.

457. Examples of Sample Frame Elements | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/sample-frame-elements.html
     February 01, 2025 - Examples of Sample Frame Elements The sample frame that a CAHPS survey sponsor provides to a … Elements for an Adult Survey Unique patient ID (typically provided by provider or insurer). … Additional Elements for a Child Survey (if applicable) Parent or guardian’s name.

458. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
     December 01, 2021 - They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … HCAHPS Survey. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … & Group Survey (PDF, 662 KB)   Mark Schlesinger, Ph.D. … Clinician & Group Survey (PDF, 662 KB)   Dale Shaller, M.P.A.

459. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html
     June 12, 2025 - known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users.  … ™ (SOPS™) Databases as central repositories for survey data from each of the SOPS surveys.

460. Development of the CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
     July 01, 2022 - item set that would enable survey sponsors to capture both the positive and negative effects of health … In June 2006, AHRQ hosted a meeting with health IT and CAHPS survey experts, as well as stakeholders … Clinician & Group Survey.  … 2013 to align the questions and placement instructions with the 2.0 version of the Clinician & Group Surveys … items and placement instructions were modified to fit with the 3.0 version of the Clinician & Group Survey