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421. Development of the CAHPS Item Sets for People with Mobility Impairments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/Development-PWMI-Item-Set.html
     April 01, 2020 - Development of the CAHPS Item Sets for People with Mobility Impairments The CAHPS Consortium … Health Plan Survey. … in these two agencies' surveys and refined the items accordingly. … Version for the Health Plan Survey . … The Item Set for People with Mobility Impairments was released for use with the CAHPS Health Plan Survey

422. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
     October 01, 2023 - Surveys • Inpatient Mental Health Survey Technical Expert Panel, August 2023 ► Content: Which providers … ► Timing & Reference Period: When should the survey be completed? … ► Testing of new instrument: What populations and which survey administration modes? … 30 Using CAHPS Surveys To Improve Patient Experience Monitor and assess performance on CAHPS measures … Health Outcomes Business Outcomes New CAHPS Surveys Potential Testing Activities Using CAHPS Surveys

423. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
     December 01, 2022 - Supplemental items related to health literacy are available for three CAHPS surveys: Health Literacy … Corporation to create the Health Literacy Item Sets for CAHPS surveys. … The original CAHPS Item Set for Addressing Health Literacy was developed for the Clinician & Group Survey … A similar item set designed to be administered as part of the CAHPS Health Plan Survey was also released … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions

424. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html
     July 01, 2018 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast) October 8, … Summary Speakers and PowerPoint Slides Recording Transcript Related Material Summary The CAHPS … Clinician & Group Surveys (CG-CAHPS) include a Visit version, which asks patients about care at their … health care organizations to streamline their surveying efforts in order to minimize both the number of surveys … of the CAHPS ® Clinician & Group Survey The CAHPS Improvement Guide Read Service Expectations

425. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … http://www.hcahpsonline.org/ https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html … /surveys-guidance/item-sets/literacy/suppl-healthlit-items.html CAHPS® Adult Hospital Survey: Supplemental … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html CAHPS … /surveys-guidance/item-sets/literacy/suppl-healthlit-items.html http://www.hcahpsonline.org/ CAHPS®

426. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
     January 15, 2014 - for Healthcare Research and Quality (AHRQ) Develops standardized surveys and related products, including … the CAHPS Database CAHPS Surveys Assess patients’ experiences with care Developed for both ambulatory … Health Plan Survey Database CG-CAHPS Survey Database Questions and Answers CAHPS Database Schedule … Database Overview National repository of data for selected CAHPS surveys CAHPS Health Plan Survey … CAHPS Clinician & Group Survey (CG-CAHPS) Two major applications: Comparative data for assessing

427. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS® Nursing … Home Survey: Long-Stay Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7. … _______ (0-10) 5 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 15. … _______ (0-10) 10 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 40.

428. Southern California Health Center Uses AHRQ Surveys for Patient Feedback and Improvements | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201715.html
     March 01, 2018 - Southern California Health Center Uses AHRQ Surveys for Patient Feedback and Improvements Search … Chen, M.D., M.S., Interim Chief Medical Officer for AltaMed, the CAHPS survey data are used to hold providers … In part, AltaMed uses the CAHPS Clinician & Group Survey tool to gather information from patients about … CAHPS survey data are summarized for individual physicians and made available for all physicians to see … survey results.

429. Introducing the CAHPS Child Hospital Survey (Child HCAHPS) Database (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-032322.html
     May 01, 2022 - Introducing the CAHPS Child Hospital Survey (Child HCAHPS) Database (Webcast) March 23, 2022 … ® ) Child Hospital Survey (Child HCAHPS) Database. … The CAHPS Database will accept all survey data collected between January–December 2021. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Child Hospital Survey (Child HCAHPS) Database (58:34)

430. Evaluating a CAHPS Report | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/consumer-reporting/guidelines/evaluation/index.html
     March 01, 2016 - Evaluating a CAHPS Report An evaluation of your CAHPS report after it has been released or distributed … This step is related to but separate from the testing that the CAHPS team encourages survey users to … Options include focus groups, one-on-one interviews, and on-line surveys. … Online Surveys Another possibility is to design an online survey that “pops up” when a user is viewing … Such surveys have the advantage of being low-cost (relative to focus groups and in-person interviews)

431. CAHPS Patient-Centered Medical Home (PCMH) Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
     November 01, 2021 - Clinician & Group Survey (CG-CAHPS) to gather more information on patient experience with the domains … Survey 3.0 in January 2016. … The 3.0 version includes six items for the Adult Survey and 10 items for the Child Survey. … of the CAHPS Clinician & Group 12-Month Survey as a tool for assessing patients' experiences in medical … Also available: Fact Sheet: Developing a CAHPS ® Clinician & Group Survey to Measure the Medical

432. Step 4: Plan a Communications Strategy | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Plan-a-Communications-Strategy.html
     December 01, 2019 - before reporting the results, it is typical for project teams to want to focus first on developing questionnaires … and implementing surveys before they turn their attention to issues related to reporting. … Profile Your Audiences   During the process of setting goals for your CAHPS survey project, the project … Learn More about Communicating CAHPS Survey Scores to Consumers Review guidelines for reporting … CAHPS survey results .

433. Responsibilities of Sponsors, Vendors, and Consultants | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/RESPOM1aDivisionofResp.html
     March 01, 2016 - Questionnaire preparation Select CAHPS questionnaires. … Prepare survey letters for mailing. … Administer questionnaires by mail or telephone. … Monitor returned questionnaires and/or telephone interviews. … Review CAHPS instructions and computer program for analysis.

434. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
     March 17, 2015 - the CAHPS Database • CAHPS Surveys • Assess patients’ experiences with care • Developed for both … ambulatory and facility-based care 2 CAHPS Family of Surveys Facility Surveys Hospital In-Center … voluntary basis to all users of the CAHPS Health Plan and CG-CAHPS Surveys • Comparative results … : Lessons from Top-Performing Medicaid and CHIP Health Plans CAHPS Webcast Series CAHPS Family of Surveys … To Ask a Question Accessing Presentations Accessing Event Materials CAHPS Health Plan Survey CAHPS

435. 2023 CAHPS Child Hospital Surgery Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-infographic.pdf
     January 01, 2023 - 2023 CAHPS Child Hospital Surgery Database Executive Summary 2023 Child Hospital Survey Database … The 2023 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Child Hospital Survey Database … includes 8,107 survey responses voluntarily submitted by 35 hospit als . … Privacy When Talking with Doctors, Nurses, and Other Providers 85% of respondents reported they … /2023-child-hcahps-chartbook.pdf For more information on the CAHPS Child Hospital Survey Database:

436. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     June 02, 2025 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Surveys can be customized with supplemental items 8 CAHPS Supplemental Narrative Item Sets Narrative … items are a structured series of open-ended questions that: ► Prompt survey respondents to tell a story … about their experiences in their own words; ► Complement the core set of closed-ended CAHPS survey

437. Chapter 6. Measure Maps and Profiles (continued, 3) | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
     June 01, 2014 - , ambulatory care surveys include: (1) CAHPS Health Plan Survey, (2) CAHPS Surgical Care Survey, (3) … Care Survey. 1 Facility Surveys are also available, including: (1) CAHPS Hospital Survey, (2) CAHPS … In-Center Hemodialysis Survey, and (3) CAHPS Nursing Home Surveys. 1 Sources: 1. … , ambulatory care surveys include: (1) CAHPS Health Plan Survey, (2) CAHPS Surgical Care Survey, (3) … Care Survey. 1 Facility Surveys are also available, including: (1) CAHPS Hospital Survey, (2) CAHPS

438. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
     June 01, 2021 - CLINICIAN & GROUP SURVEY Steven Martino, PhD Overview of Narrative Item Set Development Process … what, when and where of the event as well as how the experience felt to the patient Percentage of Respondents … Income Lower Income Middle Income Lower Income NEP Sites Control SitesNIS Sites Sample size (# of surveys … CLINICIAN & GROUP SURVEY Overview of Narrative Item Set Development Process CG-CAHPS Narrative Item … CG-CAHPS Narrative Item Setfor the Visit 4.0 Survey AHRQ CAHPS Website Value of CG-CAHPS Narrative

439. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - Clinician & Group (CG-CAHPS) Survey to improve the delivery of care. … User Network on October 8, 2013.1 Background on the Survey The CG-CAHPS Survey is a standardized … To read about and download the CG-CAHPS Survey, visit https://cahps.ahrq.gov/surveys-guidance/cg/ … both the number of surveys they are administering to satisfy multiple needs and the survey burden on … , targeting 45 completed surveys per physician per year.

440. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - Clinician & Group (CG-CAHPS) Survey to improve the delivery of care. … User Network on October 8, 2013.1 Background on the Survey The CG-CAHPS Survey is a standardized … To read about and download the CG-CAHPS Survey, visit https://cahps.ahrq.gov/surveys-guidance/cg/ … both the number of surveys they are administering to satisfy multiple needs and the survey burden on … , targeting 45 completed surveys per physician per year.