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381. Consumer Assessment of Healthcare Providers and Systems (CAHPS) | Agency for Healthcare Research and Quality
     www.ahrq.gov/topics/consumer-assessment-healthcare-providers-and-systems-cahps.html
     Topic: Consumer Assessment of Healthcare Providers and Systems (CAHPS) The Consumer Assessment of Healthcare … Providers and Systems (CAHPS) program's goal is to advance scientific understanding of patient experience … CAHPS Child Hospital Survey (Child HCAHPS) Toolkit CAHPS Databases CAHPS Patient Experience … Surveys and Guidance Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Program … The CAHPS Program What Is Patient Experience?

382. CAHPS Cancer Care Supplemental Items (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-access-english-557-1a.docx
     June 02, 2025 - CAHPS Cancer Care Supplemental Items CAHPS® Cancer Care Survey Supplemental Items: Access Population … : Adult Supplemental Items for the CAHPS® Cancer Care Survey Topic: Access Population Version: … Adult Language: English Users of the CAHPS® Cancer Care Survey are free to incorporate supplemental … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey. … Document No. 557-1a Page 2 www.ahrq.gov/cahps

383. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
     February 01, 2020 - Analyze CAHPS Survey Results 5.B. … Because some qualitative methods are easier and less expensive to implement than surveys, they can be … Analyze CAHPS Survey Results Once you have results from a CAHPS survey in hand, you can start by seeing … First, it calculates the percent of respondents in each of the response categories for a CAHPS composite … To transform the scores, one would first transform the response values at the respondent level from 0

384. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
     June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … • AHRQ’s CAHPS program has advanced the science of patient experience:  Validated surveys for high-stakes … There are many ways to gather information from patients: • Quantitative Methods: ► CAHPS surveys, … proprietary surveys, rapid-cycle surveys • Qualitative Methods: ► Patient narratives, complaints, focus … ► CAHPS survey development starts with asking patients or consumers about what’s important to measure

385. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     June 02, 2025 - survey results • AHRQ does not mandate the use of CAHPS surveys ► Requirements for using CAHPS surveys … are established by other organizations 7 CAHPS Surveys • CAHPS surveys measure experience: ► … surveys can be customized with supplemental items 8 CAHPS Supplemental Narrative Item Sets • Narrative … Item Sets (NIS) are a structured series of open-ended questions that: ► Prompt survey respondents to … ® Program CAHPS Surveys CAHPS Supplemental Narrative Item Sets

386. CAHPS Webcasts & Recent Events | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/index.html
     August 01, 2025 - and support survey sponsors and vendors in using CAHPS instruments and data.   … Improving response rates and the representativeness of CAHPS survey data. … and Community-Based Services Survey Database: What You Need to Know (June 6, 2024) AHRQ’s CAHPS Surveys … Survey Data (Webcast) (May 8, 2024) Improving Response Rates and Representativeness for CAHPS Survey … ) Understanding CAHPS Surveys: A Primer for New Users (Webcast)  (January 11, 2023) Review archived

387. CAHPS Patient Narrative Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
     August 01, 2024 - Elicitation Protocols—are sets of open-ended questions that prompt survey respondents to tell a clear … surveys. … For providers, narratives can reveal what is driving CAHPS survey scores and what specific processes … Clinician & Group Survey and other outpatient patient experience surveys 4 and then adapted for the … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment

388. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … been developed for the CAHPS Clinician & Group Survey, CAHPS Health Plan Survey, and now Child HCAHPS … //www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item- sets/administering-child-hcahps-narrative-items.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf

389. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (Beta) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-121720.html
     December 01, 2023 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (Beta) December 17, 2020 Summary … Speakers Recording Summary AHRQ's new CAHPS Clinician & Group Visit Survey 4.0 (beta) asks … by the survey, and how it differs from the Clinician & Group Survey 3.0. … Learn more: CAHPS Clinician & Group Survey . Speakers Caren Ginsberg, Ph.D. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

390. CAHPS Cancer Care Supplemental Items (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-sdm-english-557-5a.docx
     June 02, 2025 - CAHPS Cancer Care Supplemental Items CAHPS® Cancer Care Survey Supplemental Items: Shared Decision … Making Population: Adult Supplemental Items for the CAHPS® Cancer Care Survey Topic: Shared Decision … Making Population Version: Adult Language: English Users of the CAHPS® Cancer Care Survey are free … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey. … Document No. 557-5a Page 3 www.ahrq.gov/cahps

391. The Rationale for Case Mix and Mode Adjustments - Elliott (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
     June 02, 2025 - Surveys: Overview • CAHPS surveys provide comparative information about the patient experience dimension … Hospice CAHPS, but not Medicare Advantage CAHPS • Survey mode protocol can affect responses in 2 ways … , where all aspects of care over 6 months are being evaluated ► Some surveys like Hospice CAHPS or Child … HCAHPS must consider both respondent and patient characteristics − Respondent characteristics are … Surveys Outline CAHPS Surveys: Overview What Is Case-Mix Adjustment (CMA) and Why is it Done?

392. About Measure Specifications and Reporting | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/about.html
     August 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit About Measure Specifications and Reporting … Child Hospital Survey to introduce users to the questionnaire, survey instructions, data analysis programs … measures that comprise the CAHPS Child Hospital Survey. … protocol templates for mail, telephone and email data collection, and instruction on tracking returned questionnaires … Once surveys have been administered, the Preparing Data from CAHPS Surveys for Analysis provides step-by-step

393. Questions and Answers About the Outpatient Mental Health Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/webinar-101724/webcast-questions.html
     December 01, 2024 - drawn from an  October 2024 CAHPS webcast  introducing the Outpatient Mental Health Survey. … The survey is trademarked, so to be able to refer to it as a CAHPS survey, use of the entire survey is … Users can adapt specific questions as long as they do not refer to the survey as a CAHPS survey. … My hospital system uses a vendor to collect patient experience surveys. … Vendors are free to administer all CAHPS surveys.

394. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     June 01, 2024 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Speakers described how additional feedback methods complement CAHPS data, and how this integration of … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Surveys (PDF, 566 KB)   Donna Richardson, M.S. … Surveys (PDF, 566 KB)   Dale Shaller, M.P.A.

395. Development of the CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
     December 01, 2023 - Development of the CAHPS Child Hospital Narrative Item Set The CAHPS Child Hospital Narrative … Item Set enables users of the CAHPS Child Hospital Survey to elicit a short, coherent story from the … testing of the items in English and Spanish, with an emphasis on recruiting respondents with limited … Hospital Survey. … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment

396. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … surveys: the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … ) or other CAHPS surveys. … Table 1-2 Core composite measures in the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey

397. CAHPS Nursing Home Family Member Survey Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/nh/about/survey-measures.html
     April 01, 2018 - CAHPS Nursing Home Family Member Survey Measures For more information:  Patient Experience Measures … from the CAHPS Nursing Home Family Member Survey  (PDF, 620 KB) Nurses/Aides' Kindness/Respect Towards … Involvement Q26        Nurses/Aides give respondent timely information about resident Q27        … Nurses/Aides' explanation to respondent easy to understand Q37        Respondent involved in decisions … about care Q42        Respondent given information about payments/expenses Q28        Nurses/Aides

398. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
     October 01, 2018 - surveys to be administered. … And AHRQ relies heavily on the CAHPS Consortium for technical oversight of the CAHPS surveys, moving … It’s a structured series of open-ended questions and it is intended to prompt respondents to tell their … And they collect the surveys; they interpret the surveys for those that are Spanish and Chinese. … So we took this baseline survey and we will be doing a post survey after, but the next step is to roll

399. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     June 02, 2025 - use with the CAHPS Clinician & Group Survey (CG- CAHPS) … • The Elicitation Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive … Clinician & Group Survey: 1. … 20 www.ahrq.gov/cahps Implementation Guidance Document https://www.ahrq.gov/cahps/surveys-guidance … /item-sets/elicitation/index.html 21 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation

400. Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need To Know (AHRQ-CMS Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-042121.html
     May 01, 2021 - Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What … (HCBS CAHPS) Survey Database . … Speakers reviewed the HCBS CAHPS Survey and discussed the benefits and steps involved in participating … The HCBS CAHPS Survey Database is a joint project between the Agency for Healthcare Research and Quality … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement