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261. Planning a CAHPS Survey Project | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
     August 01, 2017 - Planning a CAHPS Survey Project Because CAHPS projects can vary in many regards, this section … tasks for the project team, and possibly the advisory group as well, is to define the goals of the CAHPS … In a CAHPS survey project, decisions about reporting affect many aspects of data collection and analysis … Step 5: Set the Stage for Conducting the Survey. … How you implement a CAHPS survey will depend on a variety of initial decisions that affect sampling,

262. Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg AHRQ’S CAHPS® PROGRAM Caren Ginsberg … Consortium – AHRQ, Yale University, RAND Corporation, Westat 8 CAHPS Surveys • CAHPS surveys … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn trademark … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ► CAHPS Research on Survey Design and Administration • New Program Brief!

263. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
     January 01, 2017 - surveys • Short Sequence: 5-7 open-ended questions; 5-10 minutes • Experimental Design: Comparing elicited … www.ahrq.gov/cahps Illustrating less effective elicitation, from “matched” respondents • A less fulsome … , from “matched” respondents • A more fulsome elicitation Q1. … world settings 24 • Response Rates (of survey completers) in multiple contexts • California: 24.5% … surveys www.ahrq.gov/cahps Frequency of Responses: By Health Status 26 Item ROUND 2: FULL

264. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
     January 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 www.cahps.ahrq.gov CAHPS Research Directions … • Impact of Shortening CG-CAHPS Survey • Simplifying CG-CAHPS Item Wording • Effect of Incentives … Survey • Analyses of 136,725 surveys across 4 databases and different care delivery settings • Medical … • Web mode was less expensive and surveys were returned more quickly than mail surveys, but response … and Systems (CAHPS®) Clinician and Group Survey.

265. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry HOW ARE CAHPS SURVEYS ADMINISTERED? … Stephanie Fry Senior Study Director Westat Drawing a Sample • Sampling varies by survey and reporting … with mail or telephone follow-up 26 Analysis of Survey Results • Calculation of survey composite … measures • Case mix adjustment ► CAHPS SAS macro 27 CAHPS Resources AHRQ CAHPS Web site: www.ahrq.gov … /cahps • Surveys • Survey administration methods • CAHPS Analysis Macro • FAQs and answers • Bibliography

266. Patient Experience Measures from the CAHPS® Surgical Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
     November 28, 2017 - CAHPS® Surgical Care Survey CAHPS® Surgical Care Survey Document No. 409 Updated 11/28/2017 Patient … Types of Measures Like all CAHPS surveys, the CAHPS Surgical Care Survey generates three types of results … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … /wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf http://forces4quality.org … /talkingquality/index.html https://www.ahrq.gov/cahps/surveys-guidance/cg/improve/index.html https://

267. Understanding CAHPS Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing-2023.pdf
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Closing 33 Q&A ? ? … 34 CAHPS Updates Sign up for email updates 35 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ mailto:cahps1@westat.com … http://www.ahrq.gov/cahps/ 36 THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION Q&A CAHPS Updates Questions or Comments? THANK YOU!

268. Introducing the CAHPS Outpatient Mental Health Survey Webcast - AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
     June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - AHRQ AHRQ’S CAHPS PROGRAM Consumer … Surveys Measuring patient experience Experience with Providers • Clinicians and Medical Groups … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Health service research 9 AHRQ’S CAHPS PROGRAM Agency for Healthcare Research and Quality (AHRQ … ) Patient Experience CAHPS Surveys Measuring patient experience Uses for CAHPS Surveys

269. About the CAHPS Patient-Centered Medical Home (PCMH) Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
     May 22, 2014 - Questionnaires • CAHPS Clinician & Group Surveys: Overview of the Questionnaires • 12-Month Survey … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Clinician & Group Surveys … a Questionnaire Using the CAHPS Clinician & Group Surveys. … In August 2010, the CAHPS Team conducted cognitive testing of draft questionnaires that incorporated … Surveys Questionnaires Supplemental Items Survey Administration Guidelines Data Analysis

270. Understanding CAHPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Closing www.ahrq.gov/cahps To Ask a Question … www.ahrq.gov/cahps Wrap-Up • Complete the evaluation survey at the end of the Webcast. … • Contact us with any questions. 49 www.ahrq.gov/cahps CAHPS GovDelivery Listserv • Want to stay … up to date on all things CAHPS? … @westat.com https://www.ahrq.gov/cahps/index.html To Ask a Question Wrap-Up CAHPS GovDelivery Listserv

271. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
     September 01, 2015 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays GUIDING CONCEPTS FOR THE NEW … CAHPS® SURVEY Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program CAHPS Core Surveys: Some Examples … • Adult and child surveys released July/September 2015. 15 CAHPS Clinician & Group Survey 3.0 … Cognitive Interviews  Are draft survey questions interpreted correctly and consistently across respondents

272. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A Webcast Presented by the AHRQ CAHPS User Network April 13, 2016 12:00 – 1:00 pm … standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess … surveys … Health Plan Survey Scores CAHPS Webcast Series CAHPS Family of Surveys CAHPS Health Plan Survey

273. Introducing the CAHPS Outpatient Mental Health Survey Webcast - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-outpt-mhs-webcast-intro.pdf
     June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - INTRO Introducing the CAHPS Outpatient … Mental Health Survey A Webinar Presented by the AHRQ CAHPS User Network Thursday, October 17 1:00 … Program Agency for Healthcare Research and Quality Lee Hargraves, PhD Interim Director of the Center for Survey … Mental Health Surveys • Outpatient Mental Health Survey ► Purpose ► Development • Field Testing … the Survey • Questions and Answers 4 Introducing the CAHPS Outpatient Mental Health Survey Webcast

274. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
     September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Introducing the New CAHPS Clinician & Group … Survey 3.0 A Webcast Presented by the AHRQ CAHPS User Network September 17, 2015 1:00 – 2:30 pm … standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess … Family of Surveys 3 www.cahps.ahrq.gov Our Focus Today Introducing CG-CAHPS 3.0 • Why a new … Clinician & Group Survey 3.0 CAHPS Webcast Series CAHPS Family of Surveys Our Focus Today Today

275. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast www.ahrq.gov/cahps To Ask a Question 54 www.ahrq.gov/cahps … Wrap-Up • Review the guidance document: About the CAHPS Patient Narrative Elicitation Protocol … • Complete the evaluation survey at the end of the webcast. … • Contact us with any questions. 55 http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … @westat.com http://www.ahrq.gov/cahps/ To Ask a Question Wrap-Up Questions or comments?

276. CAHPS Measures of Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/consumer-reporting/measures/index.html
     October 01, 2024 - CAHPS Measures of Patient Experience Every CAHPS survey produces several measures of patient … measures; and rating measures, which reflect respondents’ ratings on a scale of 0 to 10.  … Measures From the CAHPS Ambulatory Care Surveys CAHPS Health Plan Survey Measures  (versions 5.0) CAHPS … Clinician & Group Survey Measures  (version 3.0) CAHPS Cancer Care Survey Measures CAHPS Surgical Care … Survey Measures CAHPS Dental Plan Survey Measures CAHPS Outpatient Mental Health Survey Measures   

277. Understanding CAHPS® Surveys: A Primer for New Users Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
     January 19, 2022 - Understanding CAHPS® Surveys: A Primer for New Users Webcast Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 19, 2022 1:00 – 2:00 pm ET … program • Define CAHPS surveys and their purpose • Describe how CAHPS surveys are developed and administered … • Review how CAHPS survey results can be used to improve patient experience • Provide answers to … your questions 5 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director CAHPS & SOPS, Center

278. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-intro.pdf
     January 22, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 22, 2020 1:00 – 2:00 pm ET … Fry, Senior Study Director, Westat 4 Our Focus Today • Present a comprehensive overview of the CAHPS … program • Discuss what the CAHPS surveys are and what their purpose is • Describe how CAHPS surveys … are developed and administered • Review how CAHPS survey results are used to improve patient experience

279. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) CAHPS Clinician & Group Survey Version: Adult … Consortium or approved as a CAHPS survey … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … File name: adult-eng-cg40-3351a.docx Last updated: October 30, 2020 https://www.ahrq.gov/cahps/surveys-guidance … 1 Male 2 Female CAHPS Clinician & Group Visit Adult Survey 4.0 (beta) 4 29.

280. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessments … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 2 CAHPS® Dental Plan Survey