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221. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
     January 01, 2017 - privacy • Identifying calls for help 34 www.ahrq.gov/cahps Incorporating Items Into the Survey … • Core Items + Supplemental Items = CAHPS Survey • Place narrative questions before “About You” section … Invitation and Reminder Letters/Emails • Standard recommendations: • Let respondents know how their … comments are likely to be used • Reassure respondents that their comments will be screened to eliminate … Considerations Incorporating Items Into the Survey CAHPS Sampling Methodology Collecting the Data

222. CAHPS Narrative Item Set for the Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
     June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey Narrative Item Set for the Clinician … & Group Survey Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys provide a … measured by CAHPS surveys Learn More: • Grob R, Schlesinger M, Barre LR, et al. … /cahps/surveys-guidance/item-sets/ elicitation/index.html AHRQ Pub. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps

223. 2018 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
     January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2018 CAHPS Health Plan Survey … by CAHPS Health Plan survey users. … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. … Medicare To provide context for the 2018 results, the percentage distribution of survey respondents

224. CAHPS Nursing Home Survey: Long-Term Resident Survey (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey CAHPS Nursing Home Survey – Long-Stay Resident … 2011 Information for Vendors · The scripts provided in this document use the questions from the CAHPS … Nursing Home Survey – Long-Stay Resident Instrument … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Introductory Script and Questions [AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY

225. Impact Case Studies on the CAHPS Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/impact-case-studies/index.html
     June 01, 2025 - Impact Case Studies on the CAHPS Surveys AHRQ’s collection of Impact Case Studies highlights … Below are success stories from organizations that used the CAHPS Surveys grouped by the year the case … Contact us at  ImpactCaseStudies@ahrq.hhs.gov  to tell us how you’re using the CAHPS Surveys for improvement … Los Angeles County Health Center Uses CAHPS To Shorten Wait Times . … Hawaii Evaluates Medicaid Patients' Managed Care Experiences With AHRQ CAHPS .

226. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
     June 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg AHRQ’S CAHPS® Program … surveys • Developing surveys and related materials to assess patient experience in healthcare settings … for administering the surveys to get reliable and valid results … • Specific goals: ► Survey responsiveness ► Survey representativeness Ideal survey administration … Survey invitation Survey media/ format High response rate Responses that are representative

227. CAHPS Databases | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/index.html
     December 01, 2024 - The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. … The primary purpose of the CAHPS Databases is to facilitate comparisons of CAHPS survey results by survey … and consumer assessments of quality as measured by CAHPS surveys. … AHRQ maintains four databases with aggregated results for selected CAHPS surveys. … surveys.

228. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
     April 17, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … • Translating Surveys and Other Materials: Guidelines for translating surveys and selecting translators … /surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources

229. Proposed Projects in CAHPS VI | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/cahps-program/cahps-VI.html
     February 01, 2025 - The projects proposed by the CAHPS Consortium in CAHPS VI are outlined below. … Development of New Surveys and Supplemental Item Sets There are new surveys and item sets in development … Updates to Existing Survey and Item Sets Proposed changes to existing surveys and item sets include: … Updating the Health Plan Survey and the Clinician & Group Survey. … Survey Methods Research Survey methods research includes studies to evaluate different ways of collecting

230. Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/06-outpt-mhs-webcast-closing.pdf
     June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLOSING x ? Q&A ? … 40 CAHPS Updates 41 • Sign up for email updates Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ 42 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ 43 THANK YOU! … ► Promoting patient experience surveys as important by potential respondents, given all the survey

231. Development of the CAHPS ECHO Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/echo/about/Development-ECHO-Survey.html
     May 01, 2018 - Development of the CAHPS ECHO Survey The CAHPS ® Experience of Care & Health Outcomes (ECHO) … Survey is the product of nearly 6 years of research and testing by CAHPS grantees at the Harvard Medical … The survey merges the best aspects of two existing consumer surveys regarding care for mental health … consumers, clinicians, and policy experts, including representatives from: The CAHPS Consortium. … They shaped the survey through their participation in questionnaires, focus groups, and cognitive interviews

232. Development of the CAHPS Child Hospital Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
     April 01, 2020 - Development of the CAHPS Child Hospital Survey The Children's Health Insurance Program Reauthorization … Excellence for Pediatric Quality Measurement at Boston Children’s Hospital (CEPQM) to develop and test a CAHPS … products and surveys. … a 78-item questionnaire used for pilot testing. … the questionnaire.

233. Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to Know - Rubin (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/5-2023hcbs-survey-webcast-rubin.pdf
     December 31, 2023 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Know - Rubin CAHPS HOME AND COMMUNITY-BASED SERVICES SURVEY DATABASE Joshua Rubin Lead Research Associate … CAHPS surveys o CAHPS Health Plan (HP) Survey o CAHPS Home and Community-Based Services (HCBS) Survey … in submitting data complete four easy steps: Step 1 Register Step 2 Sign DUA Step 3 Upload Questionnaire … CAHPS HOME AND COMMUNITY-BASED SERVICES SURVEY DATABASE CAHPS Database Overview HCBS CAHPS Database

234. Introducing the CAHPS Outpatient Mental Health Survey Webcast - MULLIN (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-outpt-mhs-webcast-mullin.pdf
     June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - MULLIN The New CAHPS Outpatient Mental … These surveys are intended to improve our ability to address our patient’s mental health concerns. … The surveys are optional, patients are not required to complete them. … Who may use the CAHPS Outpatient Mental Health Survey? … Why use the CAHPS Outpatient Mental Health Survey?

235. Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-closing.pdf
     January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … question in the box that opens ► Make sure “All Panelists” is selected 34 Type Question Here CAHPS … Contact the HCBS CAHPS Database  E-mail: HCBSCAHPSDatabase@westat.com  Phone: 1-855-580-4657 Website

236. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Collection of Statewide Patient Comments in Massachusetts Barbra … 2011 © MHQP 2017 MHQP’s Measurement and Public Reporting Patient Experience  Annually over 250K surveys … Innovations  MHQP conducted a pilot study with CHPI in 2015, pilot included feasibility testing of the 5Q CAHPS … with existing long form statewide surveys? … Innovations MHQP’s 2016 Patient Experience Survey and Patient Comments -Adult survey MHQP’s 2016 Patient

237. Development of the CAHPS Outpatient Mental Health Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/develop-outpatient-mental-health-surveys.html
     August 01, 2024 - Development of the CAHPS Outpatient Mental Health Survey In 2016, the CAHPS research team began … The CAHPS research team began the process in 2016 by conducting a series of focus groups with a revised … with a revised questionnaire. … The CAHPS research team first conducted online field tests among participants who were members of an … The final 37-item survey was finalized and approved by AHRQ for the CAHPS trademark in 2024.

238. Participating in the CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/hp-database/participate.html
     December 01, 2024 - Participating in the CAHPS Health Plan Survey Database Medicaid agencies and Children's Health … Insurance Programs (CHIP) are invited to submit survey data to the CAHPS Health Plan Survey Database … CAHPS survey instrument. CAHPS data file. … Survey instruments must include all core questions from the CAHPS Health Plan Survey. … Survey instruments must not omit any of the survey items related to respondent characteristics.

239. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-intro.pdf
     June 02, 2025 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … with health plans and providers 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … CAHPS Clinician & Group Visit 4.0 (beta) survey • Update: ► CAHPS Health Plan 5.1 Survey • Updates … In Progress: ► CAHPS Clinician & Group 3.1 survey including Patient Narrative Supplemental Items

240. Supplemental Items for the CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/index.html
     April 01, 2016 - Supplemental Items for the CAHPS Clinician & Group Survey This page lists the topics and supplemental … items available for use with the CAHPS Clinician & Group Survey 3.0. … Survey 3.0 to ensure that the items are relevant, consistent across surveys, not duplicative with core … Download supplemental items for the 2.0 version of the CAHPS Clinician & Group Survey . … For guidance on using supplemental items, refer to Preparing a Questionnaire Using the CAHPS Clinician