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1041. II. Hotline Design and Development | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/reports/hotline/design2.html
      May 01, 2016 - methodology. … Usability Survey The 13-item post-submission usability survey was to be offered to consumers immediately … The survey was a modified Lewis Post-Study System Usability Questionnaire, 46 with minor edits to make … well as the survey itself. … such as the CAHPS) or have been used in other patient safety reporting instruments.

1042. I. Introduction | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/reports/hotline/intro1.html
      May 01, 2016 - In the late 1990s, up to 42 percent of the respondents in a Louis Harris Poll reported that they or a … (such as the Consumer Assessment of Healthcare Providers and Systems [CAHPS] and Press Ganey), which … prescription, inquiring about problems with the medication. 42 In an evaluation, 50 percent of 267 respondents … patient safety experts, health IT experts, physicians, patient and consumer reporting experts, and survey … Appendix C is the Operations Manual, which contains the consumer event reporting forms, surveys, Web

1043. 5. Improving Data Collection across the Health Care System | Agency for Healthcare Research and Quality
      www.ahrq.gov/research/findings/final-reports/iomracereport/reldata5.html
      May 01, 2018 - Surveys Federal and state health agencies administer surveys that are primary sources for estimating … Survey (NHIS), the National Latino and Asian American Survey (NLAAS), and the California Health Interview … Survey (CHIS). … Other surveys, such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS®), are designed … modality (e.g., the marginal cost of adding one more Samoan respondent would be greater for in-person

1044. Strategies to Better Engineer Safety into Healthcare Delivery (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/engineering-safety-practice/safety-engineering-strategies.pdf
      March 06, 2025 - Support Resources AHRQ • Feedback from Consumer Assessment of Healthcare Providers and Systems (CAHPS … )  • Feedback from Surveys on Patient Safety Culture (SOPS)  • Feedback from Patient Safety Leadership … url_ver=Z39.88-2003&rfr_id=ori:rid:crossref.org&rfr_dat=cr_pub%20%200pubmed https://www.ahrq.gov/cahps … /index.html https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/sops/index.html https://psnet.ahrq.gov … 2BHJomG7j42UZwR7xm64GI0rePU%3D&reserved=0 https://psnet.ahrq.gov/primer/burnout https://www.ahrq.gov/sops/surveys

1045. Best Practices in Public Reporting No. 1: How To Effectively Present Health Care Performance Data To Consumers | Agency for Healthcare Research and Quality
      www.ahrq.gov/ncepcr/tools/public-reporting/guide1.html
      August 01, 2018 - Consumers and Clinical Experts Define Quality Differently In a national survey, the top three factors … in a consumer-driven era: showing differences is crucial to informed consumer choice. 10th National CAHPS … Return to Contents References and Resources 2006 survey: what consumers want to know about their … Presentation at the 10th National CAHPS ® User Group Meeting, Baltimore, MD, 2006. … National survey on consumers' experiences with patient safety and quality information.

1046. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
      April 01, 2022 - are many tools for cataloguing patient or member complaints that allow you to track the problems by CAHPS … Develop a complaint database Develop a computerized database that catalogs complaints by CAHPS … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.

1047. Using Patient Complaints to Promote Patient Safety (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Pichert_51.pdf
      March 22, 2008 - Healthcare Research and Quality’s (AHRQ) Consumer Assessment of Healthcare Providers and Systems (CAHPS … Despite the value of these questionnaires for other purposes, they have not been shown to date to efficiently … The CAHPS program overview. Consumer Assessment of Healthcare Providers and Systems program. … Medicare Current Beneficiary Survey (MCBS). … Academic compensation and production survey for faculty & management.

1048. July 17 Webinar: Empower Patients Through Digital Healthcare Tools | Agency for Healthcare Research and Quality
      www.ahrq.gov/news/newsletters/e-newsletter/963.html
      June 01, 2025 - ET:  New CAHPS Tools for Patient Experience Measurement . July 8, noon–12:45 p.m. … (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #561, Expenditures for Key Diet-Related

1049. COVID-19 Research Grant Awards | Agency for Healthcare Research and Quality
      www.ahrq.gov/coronavirus/grants.html
      March 01, 2022 - Dissemination and Implementation of Pediatric Quality Measures: Adapting the Child Clinician and Group CAHPS … Survey for Pediatric Telemedicine Visits Grant #: U18 HS25299-04S1 PI: Toomey, Sara Louise

1050. CHIPRA 81: Pediatric Global Health-7 Measure Report (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-081-fullreport.pdf
      April 01, 2019 - Children were instructed to complete the questionnaire alone. … Children were instructed to complete the questionnaire alone. … If "Yes" was selected, the respondent was given the option to specify the chronic condition. … Systems (CAHPS) to obtain performance feedback regarding Medicaid clients’ satisfaction with health … The family of CAHPS surveys comprises tools that are widely used 23 throughout the health care

1051. AHRQ-Funded Studies Consider Tramadol Use and Safety Trends | Agency for Healthcare Research and Quality
      www.ahrq.gov/news/newsletters/e-newsletter/940.html
      December 01, 2024 - Experience Strategy , sponsored by AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … Medicaid expansion and opioid prescriptions: evidence from the Medical Expenditure Panel Survey.

1052. Strategy 6E: Rapid Referral Programs | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
      April 01, 2023 - National CAHPS Benchmarking Database. … Comparative Data: Health Plans, Adult Medicaid Survey 5.0, 2014.

1053. Info FAQs | Agency for Healthcare Research and Quality
      www.ahrq.gov/faqs/index.html
      September 04, 2025 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys

1054. Info FAQs | Agency for Healthcare Research and Quality
      www.ahrq.gov/faqs/index.html?page=0
      AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys

1055. PowerPoint Presentation
      www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
      June 02, 2025 - Examine safety culture survey results. … ) Behavior Team Performance Observation Tool Teamwork Perceptions Questionnaire (T-TPQ) AHRQ Surveys … Teamwork Perceptions Questionnaire (T-TPQ). AHRQ Surveys on Patient Safety Culture. … CAHPS questions: can provide patient perceptions of some targeted behaviors. … Implementation Key Actions: Review unit performance and safety data: Incident reports AHRQ Patient Safety Survey

1056. Engineering Safe Practices Affinity Group | Agency for Healthcare Research and Quality
      www.ahrq.gov/action-alliance/engineering-safety-practice/index.html
      September 01, 2025 - Resources Feedback from Consumer Assessment of Healthcare Providers and Systems (CAHPS) . * Feedback … from Surveys on Patient Safety Culture (SOPS) . * Feedback from Patient Safety Leadership WalkRounds

1057. Meeting Minutes, July 2020 | Agency for Healthcare Research and Quality
      www.ahrq.gov/news/events/nac/2020-07-nac/nacmtg071420-minutes.html
      November 01, 2020 - The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is developing a new visit-based … AHRQ’s Surveys on Patient Safety Culture program is developing survey items on workforce safety for the … Office Survey). … Discussion Susan Edgman-Levitan, PA, stated that, in addition to the work that the CAHPS consortium … Assurance (NCQA) to adapt telehealth questions for its health plan survey.

1058. National Advisory Council Meeting, July 14, 2020: Minutes (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/news/events/nac/2020-07-nac/nacminutes-071420.pdf
      January 01, 2020 - • The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is developing a … National Advisory Council, July 14, 2020 Page 5 • AHRQ’s Surveys on Patient Safety Culture program … survey items on diagnostic safety (for the Medical Office Survey) … Discussion Susan Edgman-Levitan, PA, stated that, in addition to the work that the CAHPS consortium … Quality Assurance (NCQA) to adapt telehealth questions for its health plan survey.

1059. Best Practices in Public Reporting No. 1: How To Effectively Present Health Care Performance Data To Consumers (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/public-reporting/report-1-public-reporting.pdf
      June 01, 2010 - In a national survey, the top three factors that consumers identified as being “most important” in determining … a consumer- driven era: showing differences is crucial to informed consumer choice. 10th National CAHPS … midwest_patientchoice/aboutpcs References and Resources 2006 survey … Presentation at the 10th National CAHPS User Group Meeting, Baltimore, MD, 2006. … National survey on consumers’ experiences with patient safety and quality information.

1060. Final Progress Report: Quality Factors in Nursing Home Choice (pdf file)
      www.ahrq.gov/sites/default/files/2024-07/congdon-magilvy-report.pdf
      January 01, 2024 - the National Commission for Quality Assurance (NCQA) and the Consumer Assessment of Health Plans (CAHPs … The report card movement gained momentum with health plan assessments (CAHPs), the goals of which are … to develop and test questionnaires that assess health plans and services. … Included on the report card is information on staffing, key and important deficiencies as cited on NH surveys … An overview of nursing home facilities: Data from the 1997 national nursing home survey.