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teamstepps.ahrq.gov/cahps/surveys-guidance/index.html
August 01, 2023 - Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Patient Experience Surveys and Guidance
What Are CAHPS Surveys? … AHRQ does not require the use of any surveys or the use of a specific methodology for sampling or survey … For these surveys, please consult technical documentation from CMS for their survey administration requirements … New to CAHPS surveys? Watch this video for an overview.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - CAHPS Clinician & Group Survey Comparison
CAHPS Clinician & Group Survey Differences
Page 1 … CAHPS Clinician & Group Survey: Differences between the core items in 3.0, 3.1, and Visit
4.0 (beta … CAHPS Clinician & Group Survey Differences
Page 2
Topic Adult 3.0 Item Adult 3.1 Item Adult 4.0 … CAHPS Clinician & Group Survey Differences
Page 3
Topic Adult 3.0 Item Adult 3.1 Item Adult 4.0 … CAHPS Clinician & Group Survey Differences
Page 4
Topic Adult 3.0 Item Adult 3.1 Item Adult 4.0
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teamstepps.ahrq.gov/cahps/surveys-guidance/home/index.html
November 01, 2023 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Home Health Care Survey
The CAHPS Home Health Care Survey asks patients who receive home healthcare … Development of the CAHPS Home Health Care Survey
This survey was developed by the Agency for Healthcare … https://www.ahrq.gov/cahps/surveys-guidance/home/index.html
Back to
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Strategies for Improving … CAHPS
Clinician & Group (CG-CAHPS)
Survey Scores
A Webcast Presented by the AHRQ CAHPS User Network … Develops standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• … surveys … Clinician & Group (CG-CAHPS) Survey Scores
CAHPS Webcast Series
CAHPS Family of Surveys
Facility
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teamstepps.ahrq.gov/cahps/surveys-guidance/dental/index.html
March 01, 2018 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Dental Plan Survey
The CAHPS Dental Plan Survey is a standardized questionnaire that asks adult … surveys and other materials
Analyzing CAHPS survey data
Quality Measures From the Dental Plan Survey … https://www.ahrq.gov/cahps/surveys-guidance/dental/index.html
Back
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teamstepps.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html
April 01, 2023 - ®)
Surveys and Guidance
Hospital
Adult Survey
Development … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … of the CAHPS Adult Hospital Survey
The CAHPS Hospital Survey was conceived first and foremost … items into existing questionnaires as well as alternative protocols for administering the survey.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - Develops standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys … CAHPS Family of Surveys
3
Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Hospice … & Group Survey
(CG-CAHPS):
CAHPS Patient Narrative Elicitation Protocol
• Review the development … A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and … Clinician & Group Survey
CAHPS Webcast Series
CAHPS Family of Surveys
Our Focus Today
What is the
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teamstepps.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … CAHPS surveys do not ask patients how satisfied they were with their care; rather, they ask patients … Learn more: How CAHPS Surveys Measure Patient Experience — An interview of Susan Edgman-Levitan, PA, … Learn more:
CAHPS Surveys: Sorting Fact From Fiction —An interview of Rebecca Anhang-Price, Policy
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1
CAHPS Health Plan Survey
Version: Child Medicaid … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /surveys-guidance/hp/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey
Narrative Item Set
for the Clinician … & Group Survey
Consumer Assessment of Healthcare Providers and Systems
(CAHPS) surveys provide a … measured
by CAHPS
surveys
Learn More:
• Grob R, Schlesinger M, Barre LR, et al. … /cahps/surveys-guidance/item-sets/
elicitation/index.html
AHRQ Pub. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps
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teamstepps.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
November 01, 2023 - ®)
Surveys and Guidance
Hospital
Adult Survey … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Adult Hospital Survey
The Adult version of the CAHPS Hospital Survey (HCAHPS) asks people 18 … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary
CAHPS® 2018 Health Plan Survey Database … ®)
Health Plan Survey Database.
338,869
health plan
enrollees
54,362 Adult Medical Enrollees … https://cahpsdatabase.ahrq.gov/files/2018CAHPSHealthPlanChartbook.pdf
For more information on the CAHPS … Health Plan Survey Database:
https://cahpsdatabase.ahrq.gov/HPSurveyGuidance.aspx
AHRQ Pub. … ® 2018 Health Plan Survey Database Results
Executive Summary
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1
CAHPS Clinician & Group Survey
Version: 3.1
Population … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - ®)
Surveys and Guidance
Health Plan
Survey Measures … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … CAHPS Health Plan Survey (PDF, 308 KB)
Getting Needed Care
Q9 Easy for respondent to get … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
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teamstepps.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
August 01, 2023 - ®)
Using CAHPS Surveys
Analyzing CAHPS Survey Data … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases
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teamstepps.ahrq.gov/cahps/news-and-events/research-meetings/index.html
January 01, 2024 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Advances in Survey Methodology: Maximizing Response Rates and the Representativeness of CAHPS ® Survey … Ensuring the representativeness of respondents to CAHPS surveys. … CAHPS surveys, experts in survey methodology, representatives of Federal agencies that use CAHPS surveys … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442
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teamstepps.ahrq.gov/cahps/surveys-guidance/oas/index.html
November 01, 2023 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Outpatient and Ambulatory Surgery Survey
The CAHPS Outpatient and Ambulatory Surgery Survey … Quality Measures from the CAHPS OAS Survey
OAS Survey results are reported for three composite measures … https://www.ahrq.gov/cahps/surveys-guidance/oas/index.html
Back to
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teamstepps.ahrq.gov/cahps/bibliography/index.html?page=4
January 01, 2024 - Bibliography
Browse or search for publications about the development and use of CAHPS surveys and … Optimal small-area estimation when nonrespondents are subsampled for follow-up. … Possibilities for Shortening the CAHPS Clinician and Group Survey. Med Care. , 54(1): 32-37. … Use of CAHPS® patient experience survey data as part of a patient-centered medical home. … and Systems (CAHPS) Clinician and Group Survey.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Q&A Session
“Strategies … for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores”
A Webcast Presented by the AHRQ CAHPS … User Network
March 15, 2016
12:00 – 1:00 pm EDT
To Ask a Question
35 www.cahps.ahrq.gov
CAHPS … Health Plan Survey
37 www.cahps.ahrq.gov
CAHPS E-mail Updates
38 www.cahps.ahrq.gov
Thank You … • Evaluation Survey
• Please complete the evaluation survey. Your feedback
is important to us.
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teamstepps.ahrq.gov/cahps/consumer-reporting/measures/index.html
September 01, 2020 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS
CAHPS Measures of Patient Experience
Each CAHPS survey produces … Measures From the CAHPS Ambulatory Care Surveys
CAHPS Health Plan Survey Measures (versions 5.0) … CAHPS Clinician & Group Survey Measures (version 3.0)
CAHPS Cancer Care Survey Measures
CAHPS Surgical … Care Survey Measures
CAHPS Dental Plan Survey Measures
Experience of Care and Health Outcomes (ECHO