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241. Human Resources Issues (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
     January 01, 2011 - Speaker Wendy Leebov, Ed.D., CEO Leebov Golde & Associates Moderator Lise Rybowski, Consultant, CAHPS … HR frequently can institute a system of “360 surveys” that provide executives and leaders at all levels … survey results for quality improvement. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … surveys.

242. Categorizing High and Low Performance in Quality Reports | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/translate/compare/categorize.html
     December 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … This judgment-based approach is built into the standard technique for categorizing performance on CAHPS … surveys of patient experience. [3] What If Everyone Get Categorized as “Average?” … Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores. … Statistical and Practical Significance Criteria of Star Ratings for the New Jersey CAHPS Survey.

243. Strategy 6R: Reminder Systems for Immunizations and Preventive Services | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6R: Reminder Systems for Immunizations

244. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
     February 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Announcements Contact CAHPS Section 3: Are You Ready To Improve? … Mid-level Management: Because CAHPS surveys ask about multiple aspects of the care delivery process,

245. The Role of Leadership in Quality Improvement Efforts (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Vincent College and consultant to the CAHPS User Network. I’m here today with Dr. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov]. … surveys.

246. An Update on the CAHPS Patient Narrative Item Sets - Closing (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Closing QUESTIONS AND ANSWERS 29 How to Ask … Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected 30 CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 32 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

247. Data Brief Provides Insights Into Heat-Related Emergency Department Visits | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/news/newsletters/e-newsletter/812.html
     April 01, 2022 - Study Finds CAHPS® Scores Effective at Identifying Where Clinician Improvement Is Needed . … AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey were … ® Clinician and Group Survey scores successfully identified where improvement is needed, but were not … The CAHPS ® program advances scientific understanding of patients’ experience with healthcare; CAHPS … ’® Clinician and Groups Survey focuses on patients’ experiences with clinicians and staff in primary

248. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The questionnaire asks residents to report on the nursing home environment, care, communication and respect … In addition to asking for an overall rating of care, this questionnaire asks family members to report

249. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
     November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS … Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.

250. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … SOPS Core Survey + SOPS Supplemental Item Sets = Customized SOPS Survey 17 SOPS Supplemental Item … Mardon et al, 2010 Higher Hospital CAHPS patient experience scores4 4. … Thomas et al, 2012 Survey Materials • AHRQ SOPS website: www.ahrq.gov/sops ► Survey Forms − English … and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's Guide − Gives step-by-step

251. Nonadherence With Guidelines Associated With Cardiac Surgery Infection | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/news/newsletters/e-newsletter/873.html
     July 01, 2023 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #549, Healthcare Use and Expenditures … Database Results from AHRQ’s new 2023 Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Home and Community-Based Services (HCBS) Survey Database are now available. … The HCBS CAHPS Survey asks adult Medicaid beneficiaries about their recent experiences with their long-term … The 2023 HCBS CAHPS Survey Database includes 4,731 survey responses voluntarily submitted by state Medicaid

252. Combining Healthcare Quality Measures Into Composites or Summary Scores | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/translate/scores/combine-measures.html
     September 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … For example, all CAHPS surveys produce composite measures that represent a health care organization's … performance on two or more related survey questions. … differences is crucial to informed consumer choice  (PDF, 670 KB) Presentation delivered at the 10th National CAHPS … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College. 2008 Dec 3.

253. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … AHRQ resources that can help health systems with Attribute #2 include: CAHPS ® surveys of patient … experience CAHPS Item Sets for Addressing Health Literacy CAHPS Interpreter Services Item Set Consensus … Surveys Health Literacy and Patient and Family Engagement: Strategic Tools to Prevent CAUTI Pharmacy … to Fill Care Gaps Link Patients to Non-Medical Support Make Referrals Easy OpenNotes from The CAHPS

254. Best Practices for Administering SOPS® Surveys (Webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/sops/events/webinars/best-practices-012424.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Speakers discussed the SOPS Surveys and Databases, getting started on administering the surveys, and … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … for Administering SOPS Surveys (PDF, 1.6 MB)   Lisa Huddleston (Moderator), Ph.D. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

255. Health Literacy Improvement Tools | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/health-literacy/improve/index.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS Health Literacy Item Sets The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental health literacy items to assist in efforts to improve organizational are available for the CAHPS … Clinician/Group, Hospital, and Health Plan surveys.

256. Reading on Evaluation Recommended | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/assess/recommended-reading.html
     May 01, 2019 - Survey Research Aday LA. Designing and conducting health surveys. John Wiley & Sons; 1989. … Internet, Mail and Mixed Mode Surveys: The Tailored Design Method. … CAHPS in practice: the Iowa demonstration. J Ambul Care Manage 2002 April;25(2):32-42. … Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries … Beneficiary survey-based feedback on new Medicare informational materials.

257. Creating an Improvement Culture (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
     January 01, 2011 - Patrick Jordan, Chief Operating Officer, Newton-Wellesley Hospital Moderator Carla Zema, Consultant, CAHPS … Vincent College and also a consultant with the CAHPS User Network. … Slide 2 With the national implementation of the CAHPS Hospital Survey by CMS, hospitals have a very … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

258. Understanding SOPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/sops/events/webinars/sops-primer-011222.html
     May 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Speakers described the SOPS program, surveys, supplemental items, databases, and resources available … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … of SOPS Surveys (PDF, 952 KB)   Theresa Famolaro, M.P.S., M.S., M.B.A. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

259. AHRQ Impact Case Studies | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/news/newsroom/case-studies/index.html?page=6
     August 01, 2016 - Product AEGIS (1) Aprende a Vivir (1) Asthma Return-on-Investment Calculator (1) CAHPS … Simulation Dictionary (1) State Snapshots (1) Staying Active and Healthy With Blood Thinners (8) Surveys … Respiratory Conditions (5) Rural Health (6) Safety Net (2) Screening (4) Simulation (1) Surveys … Health Literacy and Measure Patient Experience Impact Case Study Identifier: 2016-04 AHRQ Product(s): CAHPS … Answer Public Service Campaign Topic(s): Consumer Assessment of Healthcare Providers and Systems (CAHPS

260. Scoring Different Kinds of Health Care Quality Measures | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/translate/scores/scoring.html
     June 01, 2016 - Patient-Level “Yes or No” A “yes or no” question is not as simple when it is a response to a survey … The CAHPS Clinician & Group Survey, for example, has many questions whose response options are “always … An alternative approach is to present the percentage of respondents who gave each of the answers. … the Centers for Medicare & Medicaid Services displays only one of several possible responses for the CAHPS … Hospital Survey.