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201. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
     December 01, 2022 - MEPS comprises three component surveys: the Household Component (HC), the Medical Provider Component … and Preventive Care section, the Diabetes Care Survey (DCS) and the supplemental surveys. … CAHPS is an AHRQ-sponsored family of survey instruments designed to measure quality of care from the … Researchers should note that the CAHPS and CSHCN questions changed from a self- administered parent questionnaire … variables used in the 2019 NHQDR and forward were defined by following the methodology of the American Community

202. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Health Plan Survey Survey questions related to cultural competence are now part of the Qualified Health … Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers for Medicare & Medicaid Services … This survey expands on the core Health Plan Survey to ask enrollees about— Access to interpreters when … American Community Survey Reports. United States Census Bureau; Aug 2013.

203. CAHPS QI The Case for Improving Patient Experience (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

204. AHRQ’s Primary-Care Related Data Resources | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/ncepcr/data-resources/index.html
     January 01, 2024 - The CAHPS Clinician and Group surveys are used to evaluate patient experience in medical offices or … CAHPS surveys measure what actually happened, or how often something happened to the patient in a healthcare … Patients are the best, or sometimes the only source of the information collected by the CAHPS surveys … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS) Medical Office survey … The Medical Office SOPS survey also has two optional supplemental items sets for survey customization

205. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
     July 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 888 KB)   Ingrid Nembhard, Ph.D., M.S.

206. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … AHRQ is justifiably proud of its CAHPS Program and products. … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

207. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
     December 01, 2023 - CAHPS is an AHRQ-sponsored family of survey instruments designed to assess quality of care from the … questionnaire in 2000 to an interviewer-administered questionnaire starting in 2001. … ii Response rates for supplemental surveys have been declining over time and 2020 saw a significant drop … disability status—The MEPS disability variables were defined using the methodology of the American Community … Survey.

208. AHRQ Data Tools | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … provides a consolidated and consistent experience for flexibly exploring the data from several AHRQ surveys … Components The AHRQ Data Tools website provides tools for the following AHRQ surveys and associated … (MEPS-IC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey (HP-CAHPS … ) Clinicians and Groups Survey (CG-CAHPS)     National Healthcare Quality and Disparities Reports

209. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … Health Plan Survey in the CAHPS Database. … Learn more about the CAHPS Database .

210. Resource List - AHRQ Medical Office Survey (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - CAHPS® Surveys https://www.cahps.ahrq.gov/surveys-guidance/index.html The Consumer Assessment of Healthcare … This website provides information on the CAHPS® surveys, including the questionnaire and administration … • CAHPS® Clinician & Group (CG-CAHPS®) Survey with Patient-Centered Medical Home (PCMH) Items • … CAHPS® Health Information Technology Item Set • CAHPS® Health Literacy Item Set 3. … CAHPS® Surveys 3. Institute for Patient- and Family-Centered Care 4.

211. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … NYP Demonstration Project Overview  Overall Aim: – Assess the feasibility, value and use of the CAHPS … Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … reports to ACN Patient Experience Office  PG survey is based on but different from CG-CAHPS – 4 composites

212. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0) : In the last 12 months, how much of a problem was it to get the help you needed when

213. Strategy 6N: Price Transparency | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Relevant Questions on the CAHPS Health Plan Survey A few versions of the CAHPS Health Plan Survey include … These survey questions about price transparency are part of: The CAHPS Health Plan Survey 5.0H—the … The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by the

214. Coordination (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - , and is really a variant of the CAHPS Clinician [&] Group Survey, is really a key mechanism that we … as well as helping practices with QI surveys in the interim between our statewide surveys. … And all of the items you mentioned are also CAHPS items on the Clinician & Group Survey as well. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

215. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS Nursing … , 2007 Information for Vendors · The scripts provided in this document use the questions from the CAHPS … Nursing Home Survey – Long-Stay Resident Instrument … Would you like to participate in this survey? … Before we start, let me tell you a few things about this survey.

216. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

217. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … survey scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief.

218. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
     July 10, 2011 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures Transcript release date … 10/1/11 www.talkingquality.ahrq.gov Use of “Roll-ups” to Report CAHPS Survey Results and Other … Marc Elliott In terms of thinking about examples, within the world of CAHPS, we might have a composite … http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS Survey Results and Other … www.talkingquality.ahrq.gov http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS

219. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase … Implementation in 6 Sites  Pre-Post Analysis across all 9 sites (intervention and control): – PG/CG-CAHPS … scores – All-Staff Patient Comments Surveys – Administrator and Clinician Interviews 41 Focus Groups … comments – Indicate valence and frequency of themes (but include “outliers” too) – Link comments to survey … Full Narrative Drill Down 50 Phase 2 Next Steps (July-December 2018)  Analyze “patient comments survey

220. Nursing-Home-Discharged-Resident-Span-653B (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.doc
     September 01, 2011 - M:\8486\8486.01.02.30\CAHPS KIT Surveys\Spanish\Nursing Home\1653b_Discharged_Resident to WP 8.24.11. … doc - 2/2/2018 - 12:17 PM - lt CAHPS® Nursing Home Survey Version: Discharged Resident Instrument Language … : Spanish For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1 … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet