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161. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - use with the CAHPS Clinician & Group Survey (CG- CAHPS) … • The Elicitation Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive … Clinician & Group Survey: 1. … 20 www.ahrq.gov/cahps Implementation Guidance Document https://www.ahrq.gov/cahps/surveys-guidance … /item-sets/elicitation/index.html 21 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation

162. Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
     May 01, 2018 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey … respondents to tell a clear and comprehensive story about their experiences with their health care provider … Clinician & Group Survey (CG-CAHPS). … Survey.

163. Major Health Plan Quality Measurement Sets | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
     December 01, 2022 - Health Plan Survey (CAHPS stands for Consumer Assessment of Healthcare Providers and Systems) These … Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part … CAHPS ® Health Plan Survey CAHPS refers to a family of standardized surveys that can be used to gather … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences … For more information about the survey, visit the CAHPS website .

164. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - surveys. … surveys. 2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG- CAHPS core survey.

165. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … http://www.hcahpsonline.org/ https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html … /surveys-guidance/item-sets/literacy/suppl-healthlit-items.html CAHPS® Adult Hospital Survey: Supplemental … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html CAHPS … /surveys-guidance/item-sets/literacy/suppl-healthlit-items.html http://www.hcahpsonline.org/ CAHPS®

166. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
     October 01, 2023 - ®) Supplemental Items Supplemental Items for the CAHPS Hospital Adult Survey: Health … ®) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Items for the CAHPS Hospital Adult Survey: Health Literacy Population version: Adult These … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html

167. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
     July 01, 2021 - )® About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) These supplemental items are … designed to be used with the CAHPS Clinician & Group Visit Survey 4.0 (beta). … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html

168. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
     December 01, 2021 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … HCAHPS Survey. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … & Group Survey (PDF, 662 KB)   Mark Schlesinger, Ph.D.

169. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.doc
     April 18, 2011 - CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument CAHPS® Nursing Home Survey Version … CAHPS Help Line at 800-492-9261 or cahps1@westat.com. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … The CAHPS team’s recommendations include the following: · If feasible, insert blank pages as needed … side of the questionnaire booklet

170. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … Outside-In (Insights) Execution Why Survey? … • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … Health Plan Survey Scores CareSource CAHPS Strategies CAHPS Proxy Health Partner Insight Consumer

171. Strategies for Improving CAHPS Health Plan Survey Scores (Webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
     February 01, 2017 - ®) Webcasts & Recent Events Strategies for Improving CAHPS Health Plan Survey Scores … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Strategies for Improving CAHPS Health Plan Survey Scores (Webcast) April 13, 2016 … Health Plan Survey. … ambulatory care surveys.

172. Advancing the Science and Implementation of Patient Narrative Elicitation and Reporting | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
     August 01, 2019 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … developed by the CAHPS team for use with the CAHPS Clinician & Group Survey. … Patients vs. caregivers as respondents: How can elicitation methods be adapted to capture the experience … Responding to urgent medical concerns: Because of the emphasis on maintaining the confidentiality of respondents … , CAHPS surveys are not designed to capture and respond to pressing patient medical issues.

173. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … surveys.   2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG-CAHPS core survey.

174. Use of "Roll-Ups" To Report CAHPS Survey Results and Other Quality Measures | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/podcasts/use-roll-ups.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Patient Experience CAHPS Announcements Contact CAHPS Use of "Roll-Ups … " To Report CAHPS Survey Results and Other Quality Measures In this podcast, Marc Elliott and … Survey Results and Other Quality Measures.

175. Strategies for Improving CAHPS Health Plan Survey Scores | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/20160413/webcast-041316-video.html
     June 01, 2016 - ®) Webcasts & Recent Events Strategies for Improving CAHPS Health Plan Survey Scores … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Strategies for Improving CAHPS Health Plan Survey Scores Webcast Presentation … Health Plan Survey Scores.

176. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … surveys. … The strategies are intended to address the various topics covered by CAHPS surveys of ambulatory care … (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey). … 2017) Domains for Patient Experience Clinician & Group Survey 3.0 CAHPS Surveys for Accountable

177. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
     March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Q&A Session “Strategies for Improving CAHPS … Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12: … 00 – 1:00 pm EDT www.cahps.ahrq.gov To Ask a Question 44 www.cahps.ahrq.gov CAHPS Ambulatory … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Ambulatory Care Improvement Guide CAHPS E-mail Updates Thank You!

178. Strategies for Improving Patient Experience with Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
     July 27, 2017 - Problem Most patients that they always or usually received care as soon as they needed it, but some respondents … Table 6A-1 shows aggregated results from surveys fielded in 2016. Table 6A-1. … How often respondents got needed care: Percent answering never or sometimes Question 2016 Adult … 6- Month Survey 3.0 2016 Child 6- Month Survey 3.0 2016 Adult 12/6- Month Survey 2.0 Getting … have made measurable progress, including a statistically significant increase in the percentage of respondents

179. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     October 29, 2018 - s CAHPS® Program Caren Ginsberg, Ph.D. … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement. … safety  Best methods for collecting patient experience data, including effectiveness of different survey … ’sCore Competencies Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys PatientExperience

180. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
     November 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment