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261. Identifying Key Areas for Delivery System Research (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/paper/casalino_idkeydsr.pdf
     February 01, 2014 - feasibility (e.g., in terms of cost) and effectiveness of using measures of patient experience (e.g., the CAHPS … i Clinician and Group Survey) as important components of public reporting and pay for performance … i CAHPS is the Consumer Assessment of Healthcare Providers and Systems family of surveys available from … methods: quantitative analysis of primary and/or secondary data sources as well as interviews and surveys

262. Creating Patient-centered Team-based Primary Care (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/creating-patient-centered-team-based-primary-care-white-paper.pdf
     March 01, 2016 - For example, practices can place a comments box at the front desk or use patient surveys, such as those … in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite (available at https:// … feedback on their interactions with the provider team in a short verbal conversation or brief written questionnaire