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261. Resource List - AHRQ Nursing Home Survey (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - CAHPS® Nursing Home Surveys https://cahps.ahrq.gov/surveys-guidance/nh/index.html The CAHPS program … This website provides information on the CAHPS Nursing Home Surveys, as well as links to three separate … instruments: an in-person questionnaire for long-term residents, a mail questionnaire for recently … discharged short-stay residents, and a questionnaire for residents’ family members. 7. … CAHPS® Nursing Home Surveys 7.

262. AHRQ Practice Facilitation Training Modules: Additional Resources | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
     July 01, 2022 - taught in the module Practice Assessments and Surveys. … CAHPS Clinician & Group Survey . … The CAHPS® Clinician & Group Survey (CG-CAHPS) asks patients to report on their experiences with providers … CAHPS® Clinician and Group Survey , which measures of patients’ experience of care. … Benchmarking Resources: CAHPS Databases facilitate comparisons of CAHPS survey results by and among

263. Information to Help Hospitals Get Started (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.docx
     January 01, 2012 - current policies and practices can help: Improve quality and safety Improve financial performance Improve CAHPS … Hospital Survey scores and patient experiences of care Many of the CAHPS Hospital Survey measures reflect … benchmarked performance on the CAHPS Hospital Survey, and hospitals are rewarded or penalized based … on their performance on specific CAHPS measures. … HCAHPS fact sheet (CAHPS hospital survey): Centers for Medicare and Medicaid Services; 2010 [updated

264. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
     April 01, 2023 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … The basic idea is that, prior to a visit, each patient completes a questionnaire that asks about perceptions

265. Reading on Evaluation Recommended | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/assess/recommended-reading.html
     May 01, 2019 - Survey Research Aday LA. Designing and conducting health surveys. John Wiley & Sons; 1989. … Internet, Mail and Mixed Mode Surveys: The Tailored Design Method. … How to conduct your own survey. Hoboken, New Jersey: John Wiley & Sons; 1994. … CAHPS in practice: the Iowa demonstration. J Ambul Care Manage 2002 April;25(2):32-42. … Beneficiary survey-based feedback on new Medicare informational materials.

266. Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Item Sets (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
     May 01, 2023 - Suggestions for resources you would like added to the list, questions about the survey, or requests … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys https://www.ahrq.gov/cahps/ … about-cahps/index.html These surveys ask patients to report on and evaluate their experiences with healthcare … /about-cahps/index.html SOPS Value and Efficiency Supplemental Item Sets Resource List 6 6 … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys 3.

267. Specific Tools To Support Change (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - Reference Guide for Adult Surveys is a standardized reference guide that summarizes adult surveys … developed by the CAHPS Consortium. … In addition, the survey asks respondents about their willingness to recommend the facility: Question … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http

268. Introducing the Child HCAHPS® Survey Database webcast-Toomey-2 (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-benefits-participation.pdf
     January 01, 2019 - Introducing the Child HCAHPS® Survey Database webcast-Toomey-2 BENEFITS OF PARTICIPATION Sara Toomey … of Participation • First comprehensive database for Child HCAHPS • Free resource available to all survey

269. Nonadherence With Guidelines Associated With Cardiac Surgery Infection | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/news/newsletters/e-newsletter/873.html
     July 01, 2023 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #549, Healthcare Use and Expenditures … Database Results from AHRQ’s new 2023 Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Home and Community-Based Services (HCBS) Survey Database are now available. … The HCBS CAHPS Survey asks adult Medicaid beneficiaries about their recent experiences with their long-term … The 2023 HCBS CAHPS Survey Database includes 4,731 survey responses voluntarily submitted by state Medicaid

270. AHRQ Research and Other Activities Relevant to American Indians and Alaska Natives | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/research/findings/factsheets/minority/amindbrf/index.html
     July 01, 2018 - of CAHPS® The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys measure patients … They conducted a mail survey of the Choctaw population that yielded 696 surveys (a 58 percent response … Survey of patients' experiences completed Researchers completed standardized surveys of patients' experiences … Results of Baseline American Indian CAHPS ® survey lead to implementation of customer service quality … In April 2012, the followup CAHPS survey was conducted.

271. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
     January 01, 2012 - Carla Zema So what will these qualitative methods add to patient experience survey data? … Susan Edgman-Levitan A patient survey tells you where you have problems, but these other measures are … surveys. … Improvement Guide as well as case studies detailing the use of CAHPS survey results for QI. … surveys.

272. Health Literacy Improvement Tools | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/health-literacy/improve/index.html
     March 01, 2024 - CAHPS Health Literacy Item Sets The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental health literacy items to assist in efforts to improve organizational are available for the CAHPS … Clinician/Group, Hospital, and Health Plan surveys.

273. Strategy 6I: Shared Decisionmaking | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
     April 01, 2023 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Patient Experience with Ambulatory Care Research on Improving Patient Experience CAHPS

274. Strategy 6G: Training To Advance Physicians' Communication Skills | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
     March 01, 2020 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6G: Training To Advance Physicians'

275. Scoring Different Kinds of Health Care Quality Measures | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/translate/scores/scoring.html
     June 01, 2016 - Patient-Level “Yes or No” A “yes or no” question is not as simple when it is a response to a survey … The CAHPS Clinician & Group Survey, for example, has many questions whose response options are “always … An alternative approach is to present the percentage of respondents who gave each of the answers. … the Centers for Medicare & Medicaid Services displays only one of several possible responses for the CAHPS … Hospital Survey.

276. An Update on the CAHPS Patient Narrative Item Sets - Ginsberg (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Ginsberg Welcome from AHRQ Caren Ginsberg, Ph.D … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare

277. Combining Healthcare Quality Measures Into Composites or Summary Scores | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/translate/scores/combine-measures.html
     September 01, 2019 - For example, all CAHPS surveys produce composite measures that represent a health care organization's … performance on two or more related survey questions. … differences is crucial to informed consumer choice  (PDF, 670 KB) Presentation delivered at the 10th National CAHPS … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College. 2008 Dec 3.

278. Human Resources Issues (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
     January 01, 2011 - Speaker Wendy Leebov, Ed.D., CEO Leebov Golde & Associates Moderator Lise Rybowski, Consultant, CAHPS … HR frequently can institute a system of “360 surveys” that provide executives and leaders at all levels … survey results for quality improvement. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … surveys.

279. Strategy 6R: Reminder Systems for Immunizations and Preventive Services | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
     March 01, 2020 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6R: Reminder Systems for Immunizations

280. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.