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241. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … NYP Demonstration Project Overview  Overall Aim: – Assess the feasibility, value and use of the CAHPS … Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … reports to ACN Patient Experience Office  PG survey is based on but different from CG-CAHPS – 4 composites

242. Coordination (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - , and is really a variant of the CAHPS Clinician [&] Group Survey, is really a key mechanism that we … as well as helping practices with QI surveys in the interim between our statewide surveys. … And all of the items you mentioned are also CAHPS items on the Clinician & Group Survey as well. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

243. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS Nursing … , 2007 Information for Vendors · The scripts provided in this document use the questions from the CAHPS … Nursing Home Survey – Long-Stay Resident Instrument … Would you like to participate in this survey? … Before we start, let me tell you a few things about this survey.

244. Research Tools, Data, and Funding | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/health-literacy/research/index.html
     January 01, 2024 - Organizational Health Literacy Measures The CAHPS Health Literacy Item Sets ask about providers' … Supplemental health literacy items to study organizational health literacy are available for the CAHPS … Clinician/Group, Hospital, and Health Plan surveys. … Data AHRQ's Medical Expenditure Panel Survey (MEPS) collects data on health literate practices by providers … as reported in MEPS' household component's Self-Administered Questionnaire (SAQ) , which has been collected

245. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
     July 10, 2011 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures Transcript release date … 10/1/11 www.talkingquality.ahrq.gov Use of “Roll-ups” to Report CAHPS Survey Results and Other … Marc Elliott In terms of thinking about examples, within the world of CAHPS, we might have a composite … http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS Survey Results and Other … www.talkingquality.ahrq.gov http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS

246. Emerging Measures | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/emerging/index.html
     June 01, 2020 - of measures in established quality measurement sets such as the Consumer Assessment of Health Plans (CAHPS … Online Resources: For more information on CAHPS®, go to: http://www.ahrq.gov/chtoolbx/measure2.htm … The project uses existing national surveys, such as: The National Survey of Children's Health, sponsored … The Medical Expenditure Panel Survey (MEPS). … Models for measuring medical home using the CAHPS® survey will be available on the CAHMI Web site in

247. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase … Implementation in 6 Sites  Pre-Post Analysis across all 9 sites (intervention and control): – PG/CG-CAHPS … scores – All-Staff Patient Comments Surveys – Administrator and Clinician Interviews 41 Focus Groups … comments – Indicate valence and frequency of themes (but include “outliers” too) – Link comments to survey … Full Narrative Drill Down 50 Phase 2 Next Steps (July-December 2018)  Analyze “patient comments survey

248. The SHARE Approach—Putting Shared Decisionmaking Into Practice: A User’s Guide for Clinical Teams | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
     September 01, 2020 - The collection and reporting of data from the CAHPS Physician Quality Reporting survey will fulfill this … By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … The CAHPS Patient Centered Medical Home (PCMH) Item Set ( http://www.ahrq.gov/cahps/surveys-guidance

249. Best Practices for Administering SOPS® Surveys (Webcast) | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/sops/events/webinars/best-practices-012424.html
     February 01, 2024 - More topics in this section SOPS® About SOPS SOPS Surveys … Speakers discussed the SOPS Surveys and Databases, getting started on administering the surveys, and … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … for Administering SOPS Surveys (PDF, 1.6 MB)   Lisa Huddleston (Moderator), Ph.D. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

250. Strategy 6C: OpenNotes | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
     March 01, 2020 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6C: OpenNotes Contents 6.

251. Nursing-Home-Discharged-Resident-Span-653B (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.doc
     September 01, 2011 - M:\8486\8486.01.02.30\CAHPS KIT Surveys\Spanish\Nursing Home\1653b_Discharged_Resident to WP 8.24.11. … doc - 2/2/2018 - 12:17 PM - lt CAHPS® Nursing Home Survey Version: Discharged Resident Instrument Language … : Spanish For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1 … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet

252. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … One of the limitations of an annual CAHPS survey as a measurement tool is the lag time between the … the "Getting Timely Appointments, Care, and Information" composite measure in the Clinician & Group Survey … A run chart can show different data collection points plotted over time for a specific survey question … frequent time intervals, managers can discern how process improvement interventions relate to changes in survey

253. Strategy 6J: Support Groups and Self-Care | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
     March 01, 2020 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6J: Support Groups and Self-Care

254. Strategy 6L: Planned Visits | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
     March 01, 2020 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6L: Planned Visits Contents

255. Strategy 6E: Rapid Referral Programs | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
     April 01, 2023 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … National CAHPS Benchmarking Database. … Comparative Data: Health Plans, Adult Medicaid Survey 5.0, 2014.

256. Understanding SOPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/sops/events/webinars/sops-primer-011222.html
     May 01, 2022 - More topics in this section SOPS® About SOPS SOPS Surveys … Speakers described the SOPS program, surveys, supplemental items, databases, and resources available … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … of SOPS Surveys (PDF, 952 KB)   Theresa Famolaro, M.P.S., M.S., M.B.A. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

257. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - CAHPS ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The questionnaire asks residents to report on the nursing home environment, care, communication and respect … In addition to asking for an overall rating of care, this questionnaire asks family members to report

258. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
     April 01, 2023 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … A Pew survey found that many seekers of health information on the Internet do not follow recommended … S, Bundorf MK, Use of the Internet and E-Mail for Health Care Information: Results From a National Survey

259. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

260. Categorizing High and Low Performance in Quality Reports | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/translate/compare/categorize.html
     December 01, 2022 - This judgment-based approach is built into the standard technique for categorizing performance on CAHPS … surveys of patient experience. [3] What If Everyone Get Categorized as “Average?” … Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores. … Statistical and Practical Significance Criteria of Star Ratings for the New Jersey CAHPS Survey.