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201. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
     March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Q&A Session “Strategies for Improving CAHPS … Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12: … 00 – 1:00 pm EDT www.cahps.ahrq.gov To Ask a Question 44 www.cahps.ahrq.gov CAHPS Ambulatory … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Ambulatory Care Improvement Guide CAHPS E-mail Updates Thank You!

202. Improving the Quality of In-Center Hemodialysis Care | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Report_ICH-QI-Project.html
     March 01, 2016 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Participants Seven of the 32 dialysis facilities that field tested the survey expressed interest in … Working closely with their Networks, these facilities administered the CAHPS In-Center Hemodialysis Survey … survey to facility staff involved in quality improvement activities. … survey data.

203. Strategies for Improving Patient Experience with Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
     July 27, 2017 - Problem Most patients that they always or usually received care as soon as they needed it, but some respondents … Table 6A-1 shows aggregated results from surveys fielded in 2016. Table 6A-1. … How often respondents got needed care: Percent answering never or sometimes Question 2016 Adult … 6- Month Survey 3.0 2016 Child 6- Month Survey 3.0 2016 Adult 12/6- Month Survey 2.0 Getting … have made measurable progress, including a statistically significant increase in the percentage of respondents

204. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     October 29, 2018 - s CAHPS® Program Caren Ginsberg, Ph.D. … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement. … safety  Best methods for collecting patient experience data, including effectiveness of different survey … ’sCore Competencies Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys PatientExperience

205. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
     March 01, 2023 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Announcements Contact CAHPS The CAHPS Ambulatory Care Improvement Guide: … surveys of ambulatory care. … Analyze the results of CAHPS surveys and other forms of patient feedback to identify strengths and weaknesses

206. Measures From the CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
     May 01, 2017 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Measures … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html  

207. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger PREVIEW OF NEW NARRATIVE ITEM SETS … IN DEVELOPMENT Mark Schlesinger, PhD A Growing Family of Narrative Item Sets CG-CAHPS Narrative … with matching interviews  Full-Scale Testing  574 elicited narratives from regular fall health plan survey … questions 22 The Health Plan Narrative Item Set: Yield • Forms of value-added depends on the survey … Health Plan Survey Percent of Patient Feedback in: INTEGRAL PROXIMAL DISTAL NCQA Current 35% 8%

208. The Power of Patient Stories for Improving the Patient Experience (Webcast) | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
     June 01, 2022 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

209. AHRQ Data Tools | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/data/data-tools/index.html
     July 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) Explore the data from the CAHPS® Health … Plan Survey Database and CAHPS® Clinician & Group Survey Database. … the most recent surveys. … Top Box Results See the percentage of survey respondents who chose the most positive score for a given … Percentiles View the percentage of health plans (HP-CAHPS) or practices sites (CG-CAHPS) that scored

210. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

211. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - Clinician & Group (CG-CAHPS) Survey to improve the delivery of care. … User Network on October 8, 2013.1 Background on the Survey The CG-CAHPS Survey is a standardized … To read about and download the CG-CAHPS Survey, visit https://cahps.ahrq.gov/surveys-guidance/cg/ … both the number of surveys they are administering to satisfy multiple needs and the survey burden on … , targeting 45 completed surveys per physician per year.

212. Improving Patient Experience in Large Organizations (Webcast) | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/news-and-events/events/webinar-032421.html
     April 01, 2021 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … ® ) surveys to improve patient experience. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

213. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument – Spanish (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument – Spanish CAHPS® Nursing Home … , please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

214. Multiple Settings | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance/cg … Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: ahrq.gov … /cahps/surveys-guidance/home Hospices (hospice facility, hospital, home) Web: ahrq.gov/cahps/surveys-guidance … : ahrq.gov/cahps/surveys-guidance/ich Nursing homes (long-stay, short-stay, family member surveys) … ) Web: ahrq.gov/cahps/surveys-guidance/echo Specialized Surveys: Cancer care—inpatient and outpatient

215. HCBS CAHPS Survey Database: What You Need to Know - INTRO (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-intro.pdf
     May 18, 2023 - HCBS CAHPS Survey Database: What You Need to Know - INTRO Participating in the 2022 CAHPS® Home and … Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know A Webcast Presented … by the AHRQ CAHPS User Network May 18, 2023 12:30 – 1:30 pm ET 2 Webcast Technical Info • Audio … Survey ►HCBS CAHPS Database • Questions and Answers Participating in the 2022 CAHPS®Home and Community-Based … Services (HCBS CAHPS) Survey Database: What You Need to Know Webcast Technical Info Today’s Speakers

216. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS® Nursing … Home Survey: Long-Stay Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7. … _______ (0-10) 5 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 15. … _______ (0-10) 10 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 40.

217. Data Resources | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/data/resources/index.html
     April 28, 2024 - known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … among survey users. … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

218. 2023 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
     December 01, 2023 - Survey Sample Design CAHPS surveys are administered to a random sample of health plan members by independent … Primary Survey Content The 5.0/5.1 version of the CAHPS Adult and Child Health Plan Surveys reporting … The 5.1 versions of the CAHPS Health Plan Survey explicitly ask about respondents’ experiences with … respondent burden by shortening the length of the questionnaire, harmonize overlapping content with … advances in survey methodology and measurement.

219. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … AHRQ is justifiably proud of its CAHPS Program and products. … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

220. Identifying Areas to Improve (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - data from the CAHPS survey. … surveys. … the CAHPS survey, but how can users get this other type of information? … surveys for QI. … surveys.