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pbrn.ahrq.gov/cahps/consumer-reporting/index.html
May 01, 2022 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS
Reporting CAHPS Survey Results to Consumers
The reporting of survey … CAHPS Measures of Patient Experiences
Each CAHPS survey produces measures of patient experience that … Guidelines and Strategies
Survey users can consult guidelines for reporting CAHPS survey results … Use of “Roll-Ups” To Report CAHPS Survey Results and Other Quality Measures .
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
October 07, 2016 - CAHPS Cancer Care Survey: Drug Therapy
CAHPS® Cancer Care Survey
Version: Drug Therapy … side of the questionnaire booklet … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Cancer
Care Survey. … CAHPS Cancer Care Survey Drug Therapy
Drug_Eng_Cancer_552a.docx 10/7/2016
Survey Instructions
Answer … CAHPS® Cancer Care Survey
Instructions for Front Cover
Instructions for Format of Questionnaire
Survey
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-yost.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
©2017 MFMER | slide-32
CAHPS Cancer Care Survey
Sampling … Cancer Surgery
• See the document “Fielding the CAHPS® Cancer Care
Survey” for specific algorithms … ”
©2017 MFMER | slide-41
Sampling Recommendations
• Avoid Overlap with Surveys Mandated by CMS … • Hospitals eligible for the CAHPS Hospital Survey
(HCAHPS) and surgery centers eligible for the … CAHPS Outpatient and Ambulatory Survey (OAS
CAHPS) must follow rules established by the
Centers for
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/debra-rosen-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Improving CG-CAHPS
Scores … Clinician & Group (CG-CAHPS) Survey Scores”
A Webcast Presented by the AHRQ CAHPS User Network
March … NEVHC also uses other surveys and data to supplement
the CAHPS data. … ◦ Pulse one-minute survey (Point of Care survey using
Natural Language Program)
◦ Patient shadowing … 1973” 29
Access was identified as a priority focus area
◦ Identified through patient experience surveys
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pbrn.ahrq.gov/cahps/consumer-reporting/measures/index.html
September 01, 2020 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS
CAHPS Measures of Patient Experience
Each CAHPS survey produces … , which reflect respondents’ ratings on a scale of 0 to 10; and single-item measures. … Measures From the CAHPS Ambulatory Care Surveys
CAHPS Health Plan Survey Measures (versions 5.0) … CAHPS Clinician & Group Survey Measures (version 3.0)
CAHPS Cancer Care Survey Measures
CAHPS Surgical
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pbrn.ahrq.gov/cahps/news-and-events/research-meetings/index.html
January 01, 2024 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Advances in Survey Methodology: Maximizing Response Rates and the Representativeness of CAHPS ® Survey … Ensuring the representativeness of respondents to CAHPS surveys. … CAHPS surveys, experts in survey methodology, representatives of Federal agencies that use CAHPS surveys … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - Develops standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys … CAHPS Family of Surveys
3
Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Hospice … & Group Survey
(CG-CAHPS):
CAHPS Patient Narrative Elicitation Protocol
• Review the development … A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and … Clinician & Group Survey
CAHPS Webcast Series
CAHPS Family of Surveys
Our Focus Today
What is the
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pbrn.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
March 01, 2016 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Standard Elements of a CAHPS Report
The Survey Results. … The primary content of your report will be the results of your CAHPS survey. … It can also reinforce the idea that the respondents to the survey were "people like you." … Specifically, the CAHPS questionnaires focus on topics for which consumers are the best or only judges
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1
CAHPS Health Plan Survey
Version: Child Medicaid … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /surveys-guidance/hp/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance
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pbrn.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
November 01, 2023 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Adult Hospital Survey
The Adult version of the CAHPS Hospital Survey (HCAHPS) asks people 18 … Learn more about the development of the CAHPS Adult Hospital Survey .
1. … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
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pbrn.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Survey Data
Survey Measures
Development
Home and Community-Based Services … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … CAHPS Health Plan Survey (PDF, 308 KB)
Getting Needed Care
Q9 Easy for respondent to get … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey
Narrative Item Set
for the Clinician … & Group Survey
Consumer Assessment of Healthcare Providers and Systems
(CAHPS) surveys provide a … measured
by CAHPS
surveys
Learn More:
• Grob R, Schlesinger M, Barre LR, et al. … /cahps/surveys-guidance/item-sets/
elicitation/index.html
AHRQ Pub. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … The items were developed to be used with the CAHPS Clinician & Group Survey (CG-CAHPS) but they can also … Review the CG-CAHPS Visit Survey 4.0 (beta) Narrative Item Set for adults . … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
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pbrn.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
August 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … AHRQ’s CAHPS Consortium developed the CAHPS Analysis Program to work with all CAHPS surveys.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary
CAHPS® 2018 Health Plan Survey Database … ®)
Health Plan Survey Database.
338,869
health plan
enrollees
54,362 Adult Medical Enrollees … https://cahpsdatabase.ahrq.gov/files/2018CAHPSHealthPlanChartbook.pdf
For more information on the CAHPS … Health Plan Survey Database:
https://cahpsdatabase.ahrq.gov/HPSurveyGuidance.aspx
AHRQ Pub. … ® 2018 Health Plan Survey Database Results
Executive Summary
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1
CAHPS Clinician & Group Survey
Version: 3.1
Population … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
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pbrn.ahrq.gov/cahps/surveys-guidance/oas/index.html
November 01, 2023 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Outpatient and Ambulatory Surgery Survey
The CAHPS Outpatient and Ambulatory Surgery Survey … Quality Measures from the CAHPS OAS Survey
OAS Survey results are reported for three composite measures … https://www.ahrq.gov/cahps/surveys-guidance/oas/index.html
Back to
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pbrn.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
April 01, 2020 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … a 78-item questionnaire used for pilot testing. … the questionnaire. … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
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pbrn.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
June 01, 2023 - CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … Guidelines for Translating CAHPS Surveys
If you are translating a CAHPS survey, please review the following … The translated survey must accurately reflect the content and intent of the English questionnaire. … Direct the translators to produce colloquial questions and instructions that survey respondents can easily
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Q&A Session
“Strategies … for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores”
A Webcast Presented by the AHRQ CAHPS … User Network
March 15, 2016
12:00 – 1:00 pm EDT
To Ask a Question
35 www.cahps.ahrq.gov
CAHPS … Health Plan Survey
37 www.cahps.ahrq.gov
CAHPS E-mail Updates
38 www.cahps.ahrq.gov
Thank You … • Evaluation Survey
• Please complete the evaluation survey. Your feedback
is important to us.