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221. AHRQ’s Primary-Care Related Data Resources | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/ncepcr/data-resources/index.html
     January 01, 2024 - The CAHPS Clinician and Group surveys are used to evaluate patient experience in medical offices or … CAHPS surveys measure what actually happened, or how often something happened to the patient in a healthcare … Patients are the best, or sometimes the only source of the information collected by the CAHPS surveys … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS) Medical Office survey … The Medical Office SOPS survey also has two optional supplemental items sets for survey customization

222. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 - American Community Survey Reports. United States Census Bureau; Aug 2013. … Relevant Questions on the CAHPS Health Plan Survey Survey questions related to cultural competence are … now part of the Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers … This survey expands on the core Health Plan Survey to ask enrollees about – • Access to interpreters … satisfaction by members on several measures related to cultural competency, including:  the percentage of respondents

223. 2019 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-datasources.pdf
     December 01, 2020 - Survey Sample Design CAHPS surveys are administered to a random sample of health plan members by independent … Primary Survey Content The 5.0 version of the CAHPS Adult and Child Health Plan Surveys reporting questions … Population Targeted CAHPS surveys several different populations, such as adults, children, children … Current sample design began in 2016; current questionnaire design began in 1997. … surveys are completed by proxy respondents who are related to the patients or friends of the patients

224. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
     January 01, 2012 - So as they are developing other item sets for other CAHPS surveys and so as those other surveys are … , and so we would include that on all of the surveys for those physicians who would be interested in … survey. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … survey.

225. HCBS CAHPS Survey Database: What You Need to Know - CLOSING (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-closing.pdf
     June 21, 2023 - HCBS CAHPS Survey Database: What You Need to Know - CLOSING 31 Q&A ? ? … Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 33 CAHPS … Contact the HCBS CAHPS Database E-mail: HCBSCAHPSDatabase@westat.com Phone: 1-855-580-4657 Website … HCBSCAHPSDatabase@westat.com https://cahpsdatabase.ahrq.gov/default_landing.aspx Q&A How to Ask a Question CAHPS

226. Strategy 6A: Open Access Scheduling for Routine and Urgent Appointments | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
     March 01, 2020 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Most patients report that they always or usually received care as soon as they needed it, but some respondents … Table 6.A-1 shows aggregated results from surveys fielded in 2016. Table 6.A-1. … How often respondents got needed care: Percent answering never or sometimes   2016 Adult 6-Month … Survey 3.0 2016 Child 6-Month Survey 3.0 2016 Adult 12/6-Month Survey 2.0 Getting timely appointments

227. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
     July 01, 2019 - More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 888 KB)   Ingrid Nembhard, Ph.D., M.S.

228. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

229. Detailed Methods for Medical Expenditure Panel Survey (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
     December 01, 2021 - MEPS comprises three component surveys: the Household Component (HC), the Medical Provider Component … questionnaire in 2000 to an interviewer- administered questionnaire starting in 2001. … Reporting of educational attainment is based on the number of completed years of education when the respondent … variables used in the 2019 NHQDR and forward were defined by following the methodology of the American Community … Preventive Care X X X CIS X X X CAHPS X X X Since the CAHPS and CIS questions were not

230. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Health Plan Survey Survey questions related to cultural competence are now part of the Qualified Health … Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers for Medicare & Medicaid Services … This survey expands on the core Health Plan Survey to ask enrollees about— Access to interpreters when … American Community Survey Reports. United States Census Bureau; Aug 2013.

231. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
     December 01, 2022 - MEPS comprises three component surveys: the Household Component (HC), the Medical Provider Component … and Preventive Care section, the Diabetes Care Survey (DCS) and the supplemental surveys. … CAHPS is an AHRQ-sponsored family of survey instruments designed to measure quality of care from the … Researchers should note that the CAHPS and CSHCN questions changed from a self- administered parent questionnaire … variables used in the 2019 NHQDR and forward were defined by following the methodology of the American Community

232. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … Health Plan Survey in the CAHPS Database. … Participating survey sponsors receive reports comparing plan-level results to national and regional benchmarks … Learn more about the CAHPS Database .

233. CAHPS QI The Case for Improving Patient Experience (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

234. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … survey scores. … can include: Analyzing and evaluating performance, customer/patient feedback, or patient experience surveys … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief.

235. Strategy 6N: Price Transparency | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
     March 01, 2020 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Relevant Questions on the CAHPS Health Plan Survey A few versions of the CAHPS Health Plan Survey include … These survey questions about price transparency are part of: The CAHPS Health Plan Survey 5.0H—the … The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by the

236. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
     December 01, 2023 - CAHPS is an AHRQ-sponsored family of survey instruments designed to assess quality of care from the … questionnaire in 2000 to an interviewer-administered questionnaire starting in 2001. … ii Response rates for supplemental surveys have been declining over time and 2020 saw a significant drop … disability status—The MEPS disability variables were defined using the methodology of the American Community … Survey.

237. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0) : In the last 12 months, how much of a problem was it to get the help you needed when

238. Resource List - AHRQ Medical Office Survey (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - CAHPS® Surveys https://www.cahps.ahrq.gov/surveys-guidance/index.html The Consumer Assessment of Healthcare … This website provides information on the CAHPS® surveys, including the questionnaire and administration … • CAHPS® Clinician & Group (CG-CAHPS®) Survey with Patient-Centered Medical Home (PCMH) Items • … CAHPS® Health Information Technology Item Set • CAHPS® Health Literacy Item Set 3. … CAHPS® Surveys 3. Institute for Patient- and Family-Centered Care 4.

239. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … NYP Demonstration Project Overview  Overall Aim: – Assess the feasibility, value and use of the CAHPS … Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … reports to ACN Patient Experience Office  PG survey is based on but different from CG-CAHPS – 4 composites

240. Coordination (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - , and is really a variant of the CAHPS Clinician [&] Group Survey, is really a key mechanism that we … as well as helping practices with QI surveys in the interim between our statewide surveys. … And all of the items you mentioned are also CAHPS items on the Clinician & Group Survey as well. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.