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pbrn.ahrq.gov/news/cahps-webinar.html
April 01, 2024 - Using Multiple Feedback Methods to Complement Consumer Assessment of Healthcare Providers and Systems Survey … Speakers will describe how additional feedback methods complement CAHPS data, and how this integration … For questions, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261. … Using Multiple Feedback Methods to Complement Consumer Assessment of Healthcare Providers and Systems Survey … https://www.ahrq.gov/news/cahps-webinar.html
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pbrn.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … & Group
Using CAHPS Clinician & Group Survey Data
Survey Measures
Development … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB)
Getting Timely Appointments, Care, and Information … https://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
December 01, 2023 - )
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Elicitation Protocols—are sets of open-ended questions that prompt survey respondents to tell a clear … surveys. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
November 01, 2023 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … The item set can be added to the CAHPS Child Hospital Survey . … Brief History
The CAHPS team began work on a new Narrative Item Set for the CAHPS Child Hospital Survey … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
November 01, 2020 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … In August 2010, the CAHPS team conducted cognitive testing of draft questionnaires that incorporated … CG-CAHPS 12-Month Survey 2.0. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Items for the CAHPS Hospital Survey: Interpreter Services
Population version: Adult
Related … Hospital Survey: Interpreter Services. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
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pbrn.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Many researchers study the feasibility and value of using CAHPS surveys to support efforts to improve … Research Team : RAND
Use of CAHPS survey data and CAHPS PCMH items during PCMH transformation … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … PCMH Transformation Using Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Data
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … users of the CAHPS Child Hospital Survey to elicit a short, coherent story from the parents and guardians … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name … Instructions for Format of Questionnaire
Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 5/12/2016
Survey Instructions … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 10 5/12/2016
CAHPS® Hospital
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - Clinician & Group Survey (CG-CAHPS). … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance … that administer CAHPS surveys typically take steps to maintain the
confidentiality of respondents.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
November 16, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Intro
An Update on the CAHPS Patient
Narrative … &
Group Survey
• Preview of New Narrative Items Sets in Development
• Questions and Answers
2 … that prompt survey respondents to tell a
clear and comprehensive story about their experiences in their … own words
• They are intended to complement the core set of closed-ended
questions in a CAHPS survey … closed-ended survey questions
5
Today’s Speakers
• Caren Ginsberg, Ph.D., Director
CAHPS & SOPS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process … what, when and where of the event as well as how the
experience felt to the patient
Percentage of Respondents … Income
Lower
Income
Middle
Income
Lower
Income
NEP Sites Control SitesNIS Sites
Sample size (# of surveys … CLINICIAN & GROUP SURVEY
Overview of Narrative Item Set Development Process
CG-CAHPS Narrative Item … CG-CAHPS Narrative Item Setfor the Visit 4.0 Survey
AHRQ CAHPS Website
Value of CG-CAHPS Narrative
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pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … surveys: the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … ) or other CAHPS surveys.
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pbrn.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - )
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Dental Plan Survey Measures
For more information: Patient Experience Measures for the CAHPS … Dental Plan Survey Measures. … https://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish
CAHPS® Nursing Home Survey
Version: … , please contact the CAHPS Help Line at 800-492-9261 or
cahps1@westat.com. … Instructions for Format of Questionnaire
Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS® Nursing Home Survey
Instructions for Front Cover
Instructions for Format of Questionnaire
Instrucciones
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
www.ahrq.gov/cahps
To Ask a Question
54
www.ahrq.gov/cahps … Wrap-Up
• Review the guidance document: About the CAHPS
Patient Narrative Elicitation Protocol … • Complete the evaluation survey at the end of the
webcast. … • Contact us with any questions.
55
http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … @westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
Wrap-Up
Questions or comments?
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
November 01, 2021 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Clinician & Group Survey (CG-CAHPS) to gather more information on patient experience with the domains … Also available:
Fact Sheet: Developing a CAHPS ® Clinician & Group Survey to Measure the Medical … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript
Introducing the CAHPS Child Hospital Survey … CAHPS surveys don’t measure satisfaction, per se. … We have facility surveys, the hospital survey,
we have surveys on hemodialysis, nursing homes. … other
CAHPS surveys. … All CAHPS surveys are available in both English and Spanish.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - surveys
• Short Sequence: 5-7 open-ended questions; 5-10 minutes
• Experimental Design: Comparing elicited … www.ahrq.gov/cahps
Illustrating less effective elicitation,
from “matched” respondents
• A less fulsome … ,
from “matched” respondents
• A more fulsome elicitation
Q1. … world settings
24
• Response Rates (of survey completers) in multiple contexts
• California: 24.5% … surveys
www.ahrq.gov/cahps
Frequency of Responses: By Health Status
26
Item
ROUND 2:
FULL
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps/surveys-guidance/hospital/index.html
https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html