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221. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
     July 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 888 KB)   Ingrid Nembhard, Ph.D., M.S.

222. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … AHRQ is justifiably proud of its CAHPS Program and products. … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

223. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Health Plan Survey Survey questions related to cultural competence are now part of the Qualified Health … Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers for Medicare & Medicaid Services … This survey expands on the core Health Plan Survey to ask enrollees about— Access to interpreters when … American Community Survey Reports. United States Census Bureau; Aug 2013.

224. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
     December 01, 2023 - CAHPS is an AHRQ-sponsored family of survey instruments designed to assess quality of care from the … questionnaire in 2000 to an interviewer-administered questionnaire starting in 2001. … ii Response rates for supplemental surveys have been declining over time and 2020 saw a significant drop … disability status—The MEPS disability variables were defined using the methodology of the American Community … Survey.

225. AHRQ Data Tools | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … provides a consolidated and consistent experience for flexibly exploring the data from several AHRQ surveys … Components The AHRQ Data Tools website provides tools for the following AHRQ surveys and associated … (MEPS-IC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey (HP-CAHPS … ) Clinicians and Groups Survey (CG-CAHPS)     National Healthcare Quality and Disparities Reports

226. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … Health Plan Survey in the CAHPS Database. … Learn more about the CAHPS Database .

227. Resource List - AHRQ Medical Office Survey (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - CAHPS® Surveys https://www.cahps.ahrq.gov/surveys-guidance/index.html The Consumer Assessment of Healthcare … This website provides information on the CAHPS® surveys, including the questionnaire and administration … • CAHPS® Clinician & Group (CG-CAHPS®) Survey with Patient-Centered Medical Home (PCMH) Items • … CAHPS® Health Information Technology Item Set • CAHPS® Health Literacy Item Set 3. … CAHPS® Surveys 3. Institute for Patient- and Family-Centered Care 4.

228. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … NYP Demonstration Project Overview  Overall Aim: – Assess the feasibility, value and use of the CAHPS … Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … reports to ACN Patient Experience Office  PG survey is based on but different from CG-CAHPS – 4 composites

229. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0) : In the last 12 months, how much of a problem was it to get the help you needed when

230. Strategy 6N: Price Transparency | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Relevant Questions on the CAHPS Health Plan Survey A few versions of the CAHPS Health Plan Survey include … These survey questions about price transparency are part of: The CAHPS Health Plan Survey 5.0H—the … The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by the

231. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS Nursing … , 2007 Information for Vendors · The scripts provided in this document use the questions from the CAHPS … Nursing Home Survey – Long-Stay Resident Instrument … Would you like to participate in this survey? … Before we start, let me tell you a few things about this survey.

232. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

233. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … survey scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief.

234. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
     July 10, 2011 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures Transcript release date … 10/1/11 www.talkingquality.ahrq.gov Use of “Roll-ups” to Report CAHPS Survey Results and Other … Marc Elliott In terms of thinking about examples, within the world of CAHPS, we might have a composite … http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS Survey Results and Other … www.talkingquality.ahrq.gov http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS

235. Coordination (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - , and is really a variant of the CAHPS Clinician [&] Group Survey, is really a key mechanism that we … as well as helping practices with QI surveys in the interim between our statewide surveys. … And all of the items you mentioned are also CAHPS items on the Clinician & Group Survey as well. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

236. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase … Implementation in 6 Sites  Pre-Post Analysis across all 9 sites (intervention and control): – PG/CG-CAHPS … scores – All-Staff Patient Comments Surveys – Administrator and Clinician Interviews 41 Focus Groups … comments – Indicate valence and frequency of themes (but include “outliers” too) – Link comments to survey … Full Narrative Drill Down 50 Phase 2 Next Steps (July-December 2018)  Analyze “patient comments survey

237. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … One of the limitations of an annual CAHPS survey as a measurement tool is the lag time between the … the "Getting Timely Appointments, Care, and Information" composite measure in the Clinician & Group Survey … A run chart can show different data collection points plotted over time for a specific survey question

238. Strategy 6C: OpenNotes | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6C: OpenNotes Contents 6.

239. The SHARE Approach—Putting Shared Decisionmaking Into Practice: A User’s Guide for Clinical Teams | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
     September 01, 2020 - By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … The CAHPS Patient Centered Medical Home (PCMH) Item Set ( http://www.ahrq.gov/cahps/surveys-guidance … AHRQ CAHPS surveys are administered to patients who answer questions about their experiences with their

240. Strategy 6J: Support Groups and Self-Care | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6J: Support Groups and Self-Care