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941. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - GINSBERG (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-ginsberg.pdf
     January 01, 2012 - GINSBERG Background and Overview: Value and Efficiency in Healthcare Caren Ginsberg, PhD Director, CAHPS … Center for Quality Improvement and Patient Safety (CQuIPS) to release the items as supplements to the Surveys

942. Best Practices for Web-Based SOPS Surveys (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/events/webinars/bestpracticesweb.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research … and Quality (AHRQ) Why Survey Methods Research Is Important to AHRQ (PDF, 868 KB)   Theresa Famolaro … Your Survey (PDF, 1.6 MB)   Recording YouTube embedded video: https://www.youtube-nocookie.com … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

943. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
     February 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Announcements Contact CAHPS Section 3: Are You Ready To Improve? … Mid-level Management: Because CAHPS surveys ask about multiple aspects of the care delivery process,

944. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … AHRQ resources that can help health systems with Attribute #2 include: CAHPS ® surveys of patient … experience CAHPS Item Sets for Addressing Health Literacy CAHPS Interpreter Services Item Set Consensus … Surveys Health Literacy and Patient and Family Engagement: Strategic Tools to Prevent CAUTI Pharmacy … to Fill Care Gaps Link Patients to Non-Medical Support Make Referrals Easy OpenNotes from The CAHPS

945. References (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/14-diagnostic-safety-toolkit-references.pdf
     November 24, 2020 - CAHPS Health Literacy Item Sets. Content last reviewed January 2018. … Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/surveys- guidance … Medical Office Survey on Patient Safety Culture. Content last reviewed May 2021. … /surveys-guidance/item-sets/literacy/index.html https://www.ahrq.gov/sops/surveys/medical-office/index.html … Provider Feedback Survey 1. Sustersic M, Gauchet A, Kernou A, et al.

946. Table C-2. Priority Groups of Pediatric Primary Care Survey Measures Based on Feasibility and Degree of Focus on Care Coordination | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpacctabc2.html
     July 01, 2018 - Priority Groups of Pediatric Primary Care Survey Measures Based on Feasibility and Degree of Focus on … Priority Groups of Pediatric Primary Care Survey Measures Based on Feasibility and Degree of Focus on … The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Child Primary Care instrument (measure … The core survey contains 31 items and may be used by itself. … focus on care coordination separately for the core-only and full (core plus supplement) versions of the CAHPS

947. Categorizing High and Low Performance in Quality Reports | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/talkingquality/translate/compare/categorize.html
     December 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … This judgment-based approach is built into the standard technique for categorizing performance on CAHPS … surveys of patient experience. [3] What If Everyone Get Categorized as “Average?” … Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores. … Statistical and Practical Significance Criteria of Star Ratings for the New Jersey CAHPS Survey.

948. Health Literacy Improvement Tools | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/index.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS Health Literacy Item Sets The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental health literacy items to assist in efforts to improve organizational are available for the CAHPS … Clinician/Group, Hospital, and Health Plan surveys.

949. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … SOPS Core Survey + SOPS Supplemental Item Sets = Customized SOPS Survey 17 SOPS Supplemental Item … Mardon et al, 2010 Higher Hospital CAHPS patient experience scores4 4. … Thomas et al, 2012 Survey Materials • AHRQ SOPS website: www.ahrq.gov/sops ► Survey Forms − English … and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's Guide − Gives step-by-step

950. List of Internet Resources | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/list.html
     April 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Make Referrals Easy: Tool 21 Include Family and Friends: Tool 22 Talk About Costs: Tool 23 Staff Survey … ® Surveys Agency for Healthcare Research and Quality Toolkit for Written Translation Minnesota … ® Clinician & Group Survey Agency for Healthcare Research and Quality CAHPS health literacy supplemental … items  CAHPS interpreter services supplemental items CAHPS Health Literacy Item Sets for Addressing

951. Measure: Child HCAHPS–Hospital Consumer Assessment of Healthcare Providers and Systems (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
     March 01, 2015 - the Measure Research shows that patient- and family-centered care, as measured by patient experience surveys … indicated that the Child HCAHPS is easily understandable. 3 Measure Development and Testing The Child CAHPS … CAHPS design principles were followed throughout. … In addition, the developers administered 60 surveys by phone and performed behavioral coding and analyzed … ● HCAHPS surveys are sampled from the general patient population, and thus, there usually is not a

952. An Overview of the SOPS® Surveys for New Users - Kirchner (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-sops101-webcast-2023-kirchner.pdf
     January 01, 2023 - are the SOPS Surveys? … are composed of standardized questions — core items that support the comparability of survey content … • Focus on: ► The diagnostic process ► Accurate diagnoses ► Communication around diagnoses 19 Survey … financial performance/operating margin if they had an EHR2 Lower adverse events3 Higher Hospital CAHPS … Set for Hospitals and Medical Offices Diagnostic Safety Supplemental Item Set for Medical Offices Survey

953. Research Tools, Data, and Funding | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/research/index.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Organizational Health Literacy Measures The CAHPS Health Literacy Item Sets ask about providers' … Supplemental health literacy items to study organizational health literacy are available for the CAHPS … Clinician/Group, Hospital, and Health Plan surveys. … as reported in MEPS' household component's Self-Administered Questionnaire (SAQ) , which has been collected

954. Nonadherence With Guidelines Associated With Cardiac Surgery Infection | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/873.html
     July 01, 2023 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #549, Healthcare Use and Expenditures … Database Results from AHRQ’s new 2023 Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Home and Community-Based Services (HCBS) Survey Database are now available. … The HCBS CAHPS Survey asks adult Medicaid beneficiaries about their recent experiences with their long-term … The 2023 HCBS CAHPS Survey Database includes 4,731 survey responses voluntarily submitted by state Medicaid

955. Strategies for Improving Patient Experience with Ambulatory Care: Group Visits (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
     October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits The CAHPS Ambulatory … October 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html The CAHPS … p=The_Chronic_Care_Model&s=2 The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for … p=Critical_Tools&s=162 The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving

956. Strategies for Improving Patient Experience with Ambulatory Care: Planned Visits (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6l.pdf
     August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Planned Visits The CAHPS Ambulatory … August 2017 https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

957. The CAHPS Ambulatory Care Improvement Guide: Open Notes (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6c.pdf
     March 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Open Notes The CAHPS Ambulatory Care Improvement Guide … March 2017 https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … www.opennotes.org/toolkit/ http://www.rwjf.org/en/culture-of-health/2016/02/the_next_phase_ofth.html The CAHPS

958. Implementation of an Event Reporting and Learning System Leads to Improvements in Patient Safety Culture at UNC Medical Center - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-unc-webcast-intro.pdf
     December 18, 2019 - CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Carolina Health Care Laura Gray (moderator), MPH Senior Study Director User Network for the AHRQ Surveys

959. Job Aid: Standardized Quality Measures (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-standardized-quality-measures.pdf
     January 07, 2022 - Measure (eCQM) Resource Center  NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®)  CAHPS … ® Clinician and Group Survey Database Measure specifications Measure specifications provide detailed … ListMeasures https://ecqi.healthit.gov/ecqms https://www.ncqa.org/hedis/measures/ https://www.ahrq.gov/cahps … /cahps-database/index.html https://www.cms.gov/Medicare/Coding/ICD10/ICD-10Resources https://www.ama-assn.org

960. Appendix V (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2b.html
     June 01, 2010 - Prevalence Total Score Notes Parent's Experience With Shared Decisionmaking CAHPS … their experiences with family-centered care regarding their children with chronic conditions CAHPS … 3 4 3 5 15 Respondent is caregiver proxy, not recipient. … 3 4 13 "Touched in a way you don't like" (anyone) People living with respondent … who hurt, pester, scare, or anger him/her Schalock Quality of Life Questionnaire 4