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921. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
     February 07, 2019 - Know Webcast Overview of AHRQ’s Patient Safety Priorities Caren Ginsberg, PhD Director, SOPS and CAHPS … 10 AHRQ Surveys on Patient Safety Culture™ Surveys of staff about the extent to which the organizational … AHRQ Surveys on Patient Safety Culture™

922. New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new-sops-workplace-safety-introduction.pdf
     December 16, 2021 - Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … (Moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)

923. Table C-11. Adult Primary Care Measures for Consideration in Step 2 | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpacctabc11.html
     July 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Priority Group 1 1 Assessment of Chronic Illness Care (ACIC) 6 Client Perceptions of Coordination Questionnaire … Ambulatory Care Priority Group 2 4a—full Consumer Assessment of Healthcare Providers and Systems (CAHPS … Primary Care Assessment Tool (PCAT)—Provider Expanded Edition 41 Ambulatory Care Experiences Survey … (ACES) Priority Group 3 4a—core only Consumer Assessment of Healthcare Providers and Systems (CAHPS

924. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
     May 23, 2022 - challenges Challenge 1: Missing information Distinctive information • Elaborates on existing domains in surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html 41 https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/elicitation/index.html 8 Narratives address challenges Challenge

925. Family Experiences with Coordination of Care (FECC) Measure Set (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fullreport.pdf
     March 01, 2018 - ®) Child 12-month Survey (CAHPS, 2017). … The vast majority (147 out of 154) of the LEP respondents were Spanish-speaking, as the FECC Survey … The surveys were administered by the RAND Corporation Survey Research Group (RAND SRG), Santa Monica … CAHPS Clinician and Group Survey; 2017. … Available at https://www.ahrq.gov/cahps/surveys- guidance/cg/index.html.

926. Data Brief Provides Insights Into Heat-Related Emergency Department Visits | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/812.html
     April 01, 2022 - Study Finds CAHPS® Scores Effective at Identifying Where Clinician Improvement Is Needed . … AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey were … ® Clinician and Group Survey scores successfully identified where improvement is needed, but were not … The CAHPS ® program advances scientific understanding of patients’ experience with healthcare; CAHPS … ’® Clinician and Groups Survey focuses on patients’ experiences with clinicians and staff in primary

927. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - INTRO (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-intro.pdf
     January 09, 2018 - Efficiency Supplemental Items for hospitals and medical offices • Present results from a pilot test of the survey … items in 47 hospitals and 96 medical offices • Highlight how one pilot hospital used the survey results … Director, CAHPS Division, Center for Quality Improvement and Patient Safety, Agency for Healthcare … (Moderator) Project Director, User Network for the Surveys on Patient Safety Culture™ (SOPS™), Westat

928. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Introduction (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-intro.pdf
     January 24, 2023 - site ► Password: SOPS2023 • Nursing Home Workplace Safety Supplemental Item Set: www.ahrq.gov/sops/surveys … /supplemental- items/workplace-safety.html https://events.westat.com/sops http://www.ahrq.gov/sops/surveys … Ph.D., Project Director User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS

929. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/cousins_introslides.pdf
     October 29, 2013 - Using the AHRQ Pharmacy Survey on Patient Safety Culture 1 1 Using the AHRQ Pharmacy Survey on … , Project Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS …   Latest addition to Surveys on Patient Safety Culture (SOPS) family of surveys:    Hospital … Survey on Patient Safety Culture Nursing Home Survey on Patient Safety Culture Medical Office … Survey on Patient Safety Culture Surveys and related material available at: http://www.ahrq.gov

930. Creating an Improvement Culture (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
     January 01, 2011 - Patrick Jordan, Chief Operating Officer, Newton-Wellesley Hospital Moderator Carla Zema, Consultant, CAHPS … Vincent College and also a consultant with the CAHPS User Network. … Slide 2 With the national implementation of the CAHPS Hospital Survey by CMS, hospitals have a very … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

931. SOPS Ambulatory Surgery Center Webcast - INTRO (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-ASC-webcast-2023-0509-intro.pdf
     January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - INTRO SOPS Ambulatory Surgery Center Survey: What You Need … Senior Study Director User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS … SOPS, Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • SOPS ASC Survey

932. Tool 8, The SHARE Approach Putting Shared Decisionmaking into Practice: A User's Guide for Clinical Teams (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-8/share-tool8.pdf
     April 01, 2014 - All CAHPS surveys include a core set of items that must be included in the survey. › AHRQ’s CAHPS Clinician … & Group Survey (http://cahps.ahrq.gov/ Surveys-Guidance/CG/index.html) asks patients about their recent … AHRQ CAHPS surveys are administered to patients who answer questions about their experiences with their … The collection and reporting of data from the CAHPS Physician Quality Reporting survey will fulfill … By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more

933. AHRQ Views Blog: Seeking Input on a Strategic Framework for Patient-Centered Outcomes Research Trust Fund Investments | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/804.html
     March 01, 2022 - ET featuring AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) new Child Hospital … Survey (Child HCAHPS) Database.  … Speakers will provide an overview of the Child HCAHPS Survey and discuss participation benefits. … CAHPS surveys are designed to advance our scientific understanding of patient experiences in a range … CAHPS databases facilitate comparisons of CAHPS survey results by and among survey users.

934. An Update on the CAHPS Patient Narrative Item Sets - Closing (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Closing QUESTIONS AND ANSWERS 29 How to Ask … Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected 30 CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 32 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

935. CAHPS Program: Improving Response Rates and Representativeness - Closing (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-closing.pdf
     February 05, 2024 - CAHPS Program: Improving Response Rates and Representativeness - Closing Q&A ? ? … 55 CAHPS Updates • Sign up for email updates 56 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 57 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION 58 Q&A CAHPS Updates Questions or Comments?

936. Teamwork in Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
     January 01, 2012 - Vincent College and consultant to the CAHPS User Network. … can also access other quality improvement resources, such as case studies detailing the use of CAHP survey … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number one, at a-h-r-q.gov [cahps1@ahrq.gov]. … joining us today and we look forward to bringing you more stories and experiences from users of CAHP surveys

937. Combining Healthcare Quality Measures Into Composites or Summary Scores | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/talkingquality/translate/scores/combine-measures.html
     September 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … For example, all CAHPS surveys produce composite measures that represent a health care organization's … performance on two or more related survey questions. … differences is crucial to informed consumer choice  (PDF, 670 KB) Presentation delivered at the 10th National CAHPS … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College. 2008 Dec 3.

938. Supplemental-Health-Literacy-Hpcahps-Adult-2157-3A (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
     May 08, 2017 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy Population Version: Adult Supplemental … Items for the CAHPS® Health Plan Survey 5.0 Topic: Health Literacy Population Version: Adult Language … : English Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order … After P-HL54 Must use P-HL53 if using this item 4/1/2017 Page 1 Document No. 2157-3a www.ahrq.gov/cahps … 4/1/2017 Page 9 Document No. 2157-3a www.ahrq.gov/cahps

939. Key Driver Diagram | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/key-drivers.html
     July 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Reports Toolkits Implementation Science Roadmap PQMP Grantees CAHPS … Child Hospital Survey (Child HCAHPS) Toolkit Key Driver Diagram Previous Page Next Page … Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview

940. Table C-3. Pediatric Primary Care Measures for Consideration in Step 2 | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpacctabc3.html
     July 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … (PHDS-PLUS) Priority Group 3 4c core Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)—Child Primary Care (core survey only) 4c full Consumer Assessment of Healthcare Providers and … Systems (CAHPS®)—Child Primary Care (core survey plus supplemental items) 31 Korean Primary Care … Home Family Index and Survey (MHFIS) 36 Physician Office Quality of Care Monitor (QCM) Return