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881. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
     March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Confidential and proprietary … BLUE PLUS PERFORMANCE ON CAHPS March 17, 2015 Confidential and proprietary. … Louis Lake Cook PMAP and MNCare MNCare Only 14 2014 TOP BOX SCORES Blue Plus MN CAHPS Scores … Compared to 2014 National Adult Medicaid CAHPS Health Plan Survey 80th Percentile Top-Box Scores … Key elements impacting cahps scores “Environmental” Impacts on CAHPS scores Overcoming barriers

882. Creative Strategies to Improve Patient Care Experience - Part 4 Lee (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
     May 13, 2019 - Clinician and Group survey scores)? … 2,201 patients cared for by these individuals • Data Sources for: ► Patient care experience: CAHPS … Clinician & Group surveys ► Staff idea creativity: Meeting transcripts ► Staff and organizational characteristics … : Staff survey 34 Key Finding: Implementing Creative Ideas Matters The implementation of creative … ideas is associated with better patient care experiences in primary care settings, measured by CG-CAHPS

883. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

884. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

885. AHRQ Research and Other Activities Relevant to American Indians and Alaska Natives (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/amindbrf_0.pdf
     September 29, 2017 - of CAHPS® The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys measure patients … They conducted a mail survey of the Choctaw population that yielded 696 surveys (a 58 percent response … • Survey of patients' experiences completed Researchers completed standardized surveys of patients … • Results of Baseline American Indian CAHPS® survey lead to implementation of customer service quality … In April 2012, the followup CAHPS survey was conducted.

886. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - surveys. … Ginsberg, Slide 9 So I want to talk for a little bit, for a minute, about the CAHPS surveys. … So the surveys are developed using a standardized methodology and also best practices in survey development … And the surveys, to be called a CAHPS survey, which is a trademarked name, they have to adhere to the … CAHPS surveys are used in value-based purchasing.

887. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
     April 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … A Pew survey found that many seekers of health information on the Internet do not follow recommended … S, Bundorf MK, Use of the Internet and E-Mail for Health Care Information: Results From a National Survey

888. Strategy 6C: OpenNotes | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6C: OpenNotes Contents 6.

889. Spotlight on West Virginia -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-west-virginia-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH). … For more information, visit http://www.ahrq.gov/cahps/surveys- guidance/item-sets/PCMH/index.html and … /surveys-guidance/item-sets/PCMH/index.html http://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

890. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
     March 01, 2010 - "Examining the role of patient experience surveys in measuring health care quality." … Reanalysis Methods • Used same data as Fenton: 2000-2005 Medical Expenditure Panel Survey data linked … to National Health Interview Survey and National Death Index • Used same models as Fenton: Cox proportional … Health Plan Survey Database Chartbook www.ahrq.gov/cahps Can the Patient Experience be Improved … • CAHPS surveys provide information about aspects of patient-centered care that providers can, and do

891. Spotlight on Alaska -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-alaska-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH) in order to report on the patient experience measure.3 Alaska … expanded the use of this survey throughout practices in the State to use it as a measure of access … For more information on CG-CAHPS-PCMH, visit http://www.ahrq. gov/cahps/surveys-guidance/item-sets/PCMH … /surveys-guidance/item-sets/PCMH/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

892. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … One of the limitations of an annual CAHPS survey as a measurement tool is the lag time between the … the "Getting Timely Appointments, Care, and Information" composite measure in the Clinician & Group Survey … A run chart can show different data collection points plotted over time for a specific survey question

893. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities … & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS

894. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
     April 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … The basic idea is that, prior to a visit, each patient completes a questionnaire that asks about perceptions

895. Table C-1. Pediatric Primary Care Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpacctabc1.html
     July 01, 2018 - Measure # Atlas Measure Title 4c—core * Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)—Child Primary Care (core survey only) 4c—full * Consumer Assessment of Healthcare Providers and … Systems (CAHPS®)—Child Primary Care (core survey plus supplemental items) 5 Care Coordination Measurement … (PHDS-PLUS) * The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Child Primary Care … The core survey contains 31 items and may be used by itself.

896. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
     February 07, 2019 - box that opens Type question here 3 Today’s Speakers Caren Ginsberg, PhD Director, SOPS and CAHPS … Patient Safety, AHRQ Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … Safety Culture (SOPS) Westat Joann Sorra, PhD (moderator) Project Director User Network for the AHRQ Surveys … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities • The SOPS Ambulatory Surgery Center Survey … (ASC) • Survey Administration • Calculating and Presenting Results • Using Survey Results for Improvement

897. SOPS Nursing Home Survey: What You Need To Know - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-nh_webcast-intro.pdf
     May 03, 2022 - SOPS Nursing Home Survey: What You Need To Know - Intro SOPS® Nursing Home Survey: What You Need To … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Katarzyna … Zebrak, Ph.D., (Moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety … and Database • Q&A 5 SOPS®Nursing Home Survey: What You Need To Know Need Help?

898. Strategy 6M: Group Visits | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6m-group-visits.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6M: Group Visits Contents

899. Human Resources Issues (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
     January 01, 2011 - Speaker Wendy Leebov, Ed.D., CEO Leebov Golde & Associates Moderator Lise Rybowski, Consultant, CAHPS … HR frequently can institute a system of “360 surveys” that provide executives and leaders at all levels … survey results for quality improvement. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … surveys.

900. Introducing the Child HCAHPS® Survey Database webcast-Toomey-2 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-benefits-participation.pdf
     January 01, 2019 - Introducing the Child HCAHPS® Survey Database webcast-Toomey-2 BENEFITS OF PARTICIPATION Sara Toomey … of Participation • First comprehensive database for Child HCAHPS • Free resource available to all survey