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861. Develop Your Own (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/develop/develop.doc
     January 01, 2003 - If you are considering a survey of perceptions of care, have you: · Reviewed existing survey instruments … · Survey data. Administrative Data. … Survey Data. Survey data are as good as the procedures used to: · Develop the survey instrument. … · Administer the survey. … Plans CAHPS®, Experience of Care and Health Outcomes Survey (ECHO™), Promoting Healthy Development Survey

862. Nursing-Home-Discharged-Resident-Span-653B (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.doc
     September 01, 2011 - M:\8486\8486.01.02.30\CAHPS KIT Surveys\Spanish\Nursing Home\1653b_Discharged_Resident to WP 8.24.11. … doc - 2/2/2018 - 12:17 PM - lt CAHPS® Nursing Home Survey Version: Discharged Resident Instrument Language … : Spanish For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1 … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet

863. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
     October 01, 2013 - CAHPS surveys assess patients' experiences with care. … Zema (opening), Slide 6 CAHPS is a family of surveys. … The concept behind all CAHPS surveys is that there is a core questionnaire. … The CAHPS Database includes national benchmarks for all of the versions of the CAHPS surveys and what … We need greater alignment of the survey requirements to reduce the burden on respondents, to reduce

864. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … survey scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief.

865. Strategy 6E: Rapid Referral Programs | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
     April 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Announcements Contact CAHPS Strategy 6E: Rapid Referral Programs … National CAHPS Benchmarking Database. … Comparative Data: Health Plans, Adult Medicaid Survey 5.0, 2014.

866. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

867. Develop Your Own? | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/develop/index.html
     June 01, 2020 - If you are considering a survey of perceptions of care, have you: Reviewed existing survey instruments … Survey data. Administrative Data . … Survey Data . Survey data are as good as the procedures used to: Develop the survey instrument. … Administer the survey. … Plans CAHPS®, Experience of Care and Health Outcomes Survey (ECHO™), Promoting Healthy Development Survey

868. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
     January 01, 2012 - Carla Zema So what will these qualitative methods add to patient experience survey data? … Susan Edgman-Levitan A patient survey tells you where you have problems, but these other measures are … surveys. … Improvement Guide as well as case studies detailing the use of CAHPS survey results for QI. … surveys.

869. Emerging Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/emerging/index.html
     June 01, 2020 - Online Resources: For more information on CAHPS®, go to: http://www.ahrq.gov/chtoolbx/measure2.htm … The project uses existing national surveys, such as: The National Survey of Children's Health, sponsored … The Medical Expenditure Panel Survey (MEPS). … Models for measuring medical home using the CAHPS® survey will be available on the CAHMI Web site in … In Phase I, an expert advisory group was established to assess the potential of using CAHPS® data to

870. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/2_steven_martino.pdf
     June 25, 2014 - understanding and use of CAHPS and clinical measures of performance? … measures Hidden tracking system monitored click patterns and time spent on each page Pre- and post-survey … + Clinical Measures CAHPS + Clinical Measures + Comments P Satisfaction with choice of doctors … Measures 18 User Behavior Comments absent Comments present P Probed to examine detail on CAHPS … Quality 19 User Behavior Comments absent Comments present P Selected doctor with best CAHPS

871. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
     August 01, 2021 - Next Page Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction … Additional Research Reports and Case Studies Using CAHPS Survey Data . … Pediatric Inpatient Care presents findings from a cross-sectional study of over 17,000 Child HCAHPS surveys … Outcome Measure: Patient experience surveys. … Additional Research Reports and Case Studies Using CAHPS Survey Data Accessible on the AHRQ website

872. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS = Consumer Assessment of Healthcare Providers and Systems • Develops standardized surveys and … of care from the patient’s point of view across different settings • Trademark held by AHRQ; all surveys … CAHPS surveys adhere to established standards of development; quality improvement • 1 User Network … Uses of CAHPS Surveys • Value-based payment • Public reporting • Accreditation and certification … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the

873. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger PREVIEW OF NEW NARRATIVE ITEM SETS … IN DEVELOPMENT Mark Schlesinger, PhD A Growing Family of Narrative Item Sets CG-CAHPS Narrative … with matching interviews  Full-Scale Testing  574 elicited narratives from regular fall health plan survey … questions 22 The Health Plan Narrative Item Set: Yield • Forms of value-added depends on the survey … Health Plan Survey Percent of Patient Feedback in: INTEGRAL PROXIMAL DISTAL NCQA Current 35% 8%

874. Table C-9. Adult Primary Care Measures Applicable to Patients with General Chronic Conditions* | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpacctabc9.html
     July 01, 2018 - Continuity and Care Coordination 4a—full ** Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)—Adult Primary Care 4a—core only ** Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)—Adult Primary Care 6 Client Perceptions of Coordination Questionnaire (CPCQ) 7a Collaborative … patient condition is not applicable. ** The Consumer Assessment of Healthcare Providers and Systems (CAHPS … The core survey contains 31 items and may be used by itself.

875. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - surveys Stories are a tool for quality improvement Stories are a tool for public reporting … Percent of All Surveys CG CAHPS Domains Communication Access Office Staff Care coordination … ” - Mark Turner, cognitive scientist, linguist & author “In the future, your survey should account … Accounting for such non-physical visits will necessarily change certain questions in the survey….” … – NIS respondent “Free text, narrative feedback were preferred to checkboxes, surveys and patient

876. Improving Patient Experience in Large Organizations webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • Surveys measure patient experience, not patient … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … CAHPS Surveys are considered the gold standard for patient experience measurement! … 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

877. Creative Strategies to Improve Patient Care Experience - Part 4 Lee (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
     May 13, 2019 - Clinician and Group survey scores)? … 2,201 patients cared for by these individuals • Data Sources for: ► Patient care experience: CAHPS … Clinician & Group surveys ► Staff idea creativity: Meeting transcripts ► Staff and organizational characteristics … : Staff survey 34 Key Finding: Implementing Creative Ideas Matters The implementation of creative … ideas is associated with better patient care experiences in primary care settings, measured by CG-CAHPS

878. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

879. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - surveys. … Ginsberg, Slide 9 So I want to talk for a little bit, for a minute, about the CAHPS surveys. … So the surveys are developed using a standardized methodology and also best practices in survey development … And the surveys, to be called a CAHPS survey, which is a trademarked name, they have to adhere to the … CAHPS surveys are used in value-based purchasing.

880. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
     March 01, 2010 - "Examining the role of patient experience surveys in measuring health care quality." … Reanalysis Methods • Used same data as Fenton: 2000-2005 Medical Expenditure Panel Survey data linked … to National Health Interview Survey and National Death Index • Used same models as Fenton: Cox proportional … Health Plan Survey Database Chartbook www.ahrq.gov/cahps Can the Patient Experience be Improved … • CAHPS surveys provide information about aspects of patient-centered care that providers can, and do