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841. Major Home Health Care Quality Measurement Sets | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/talkingquality/measures/setting/long-term-care/home-health/measurement.html
     December 01, 2022 - CAHPS ® Home Health Care Survey The CAHPS Home Health Care Survey addresses the experiences of home … The measures from this survey were among those endorsed by NQF in April 2009. … In January 2015, the NQF endorsement for the CAHPS Home Health Care Survey was renewed. … In 2009, CMS began a voluntary national implementation of the CAHPS Home Health Care Survey. … Learn more about CMS's use of this survey .

842. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     August 06, 2018 - & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS … 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

843. Introducing the Child HCAHPS® Survey Database webcast-Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-ahrq-program.pdf
     April 12, 2022 - Introducing the Child HCAHPS® Survey Database webcast-Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD … Director, CAHPS & SOPS Programs Center for Quality Improvement & Patient Safety, AHRQ AHRQ and the … in patient experience of care survey development, research, voluntary databases 7 CAHPS Database … Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS Clinician … & Group (CG) Survey ► CAHPS Home and Community-Based Services (HCBS) Survey ► NEW: Child HCAHPS Survey

844. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     May 23, 2022 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Surveys can be customized with supplemental items 8 CAHPS Supplemental Narrative Item Sets Narrative … items are a structured series of open-ended questions that: ► Prompt survey respondents to tell a story … about their experiences in their own words; ► Complement the core set of closed-ended CAHPS survey

845. Developing Invitation Messages that Increase Survey Response Rates - Shaller (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-shaller.pdf
     January 01, 2017 - & Group (CG-CAHPS) Survey … to complete a series of open-ended questions placed at the end of the core survey. 31 CG-CAHPS … Narrative Item Set A structured series of 5 open-ended questions that: • Prompts survey respondents … Respondents were given a yes/no option. … Survey with Patient-Centered Medical Home (PCMH) items • Administered by web • Respondents were

846. Appendix V (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv3ab.html
     June 01, 2010 - Data for indicators drawn from time measurement studies and consumer surveys. … found it easy to get someone from Medicaid to coordinate their care from different providers CAHPS … only; tool designed for 0-3 Parent's experience with coordination of their child's care CAHPS … Data for indicators drawn from time measurement studies and consumer surveys. … 15 Children ages 0-18 Parent's experience with coordination of their child's care CAHPS

847. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
     January 15, 2014 - for Healthcare Research and Quality (AHRQ) Develops standardized surveys and related products, including … the CAHPS Database CAHPS Surveys Assess patients’ experiences with care Developed for both ambulatory … Health Plan Survey Database CG-CAHPS Survey Database Questions and Answers CAHPS Database Schedule … Database Overview National repository of data for selected CAHPS surveys CAHPS Health Plan Survey … CAHPS Clinician & Group Survey (CG-CAHPS) Two major applications: Comparative data for assessing

848. CHIPRA Pediatric Quality Measures Program (PQMP) Candidate Measure Submission Form (CPCF) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
     January 01, 2014 - A patient survey system to measure quality improvement: questionnaire reliability and validity. … Year 1 patient satisfaction was assessed using 5 items from the Adult CAHPS Health Plan survey. … (CG CAHPS) survey. … PLoS ONE. 2013;8(1):e54729.107 CAHPS surveys (“Would you recommend this clinic to other … Patient experiences of care were assessed using the CG CAHPS survey.

849. Strategies for Improving Patient Experience with Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6a.pdf
     July 27, 2017 - Problem Most patients that they always or usually received care as soon as they needed it, but some respondents … Table 6A-1 shows aggregated results from surveys fielded in 2016. Table 6A-1. … How often respondents got needed care: Percent answering never or sometimes Question 2016 Adult … 6- Month Survey 3.0 2016 Child 6- Month Survey 3.0 2016 Adult 12/6- Month Survey 2.0 Getting … have made measurable progress, including a statistically significant increase in the percentage of respondents

850. Strategies for Improving Patient Experience with Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
     July 27, 2017 - Problem Most patients that they always or usually received care as soon as they needed it, but some respondents … Table 6A-1 shows aggregated results from surveys fielded in 2016. Table 6A-1. … How often respondents got needed care: Percent answering never or sometimes Question 2016 Adult … 6- Month Survey 3.0 2016 Child 6- Month Survey 3.0 2016 Adult 12/6- Month Survey 2.0 Getting … have made measurable progress, including a statistically significant increase in the percentage of respondents

851. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
     October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement Using the 12-Month CG-CAHPS … Links to short surveys (five minutes or less) are emailed to panel members. … Results - Providers CG-CAHPS Data Returned Surveys 0 1 2 3 4 5 6 7 8 9 10 Overall Rating (9 + 10 … and respectful CG-CAHPS Results – Clerks and Receptionists Dean Listens Dean Listens Survey on … Helpfulness Survey Results Actions CG-CAHPS Results - Providers CG-CAHPS Results - Providers

852. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
     October 01, 2013 - CAHPS surveys assess patients' experiences with care. … Zema (opening), Slide 6 CAHPS is a family of surveys. … The concept behind all CAHPS surveys is that there is a core questionnaire. … The CAHPS Database includes national benchmarks for all of the versions of the CAHPS surveys and what … We need greater alignment of the survey requirements to reduce the burden on respondents, to reduce

853. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS = Consumer Assessment of Healthcare Providers and Systems • Develops standardized surveys and … of care from the patient’s point of view across different settings • Trademark held by AHRQ; all surveys … CAHPS surveys adhere to established standards of development; quality improvement • 1 User Network … Uses of CAHPS Surveys • Value-based payment • Public reporting • Accreditation and certification … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the

854. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger PREVIEW OF NEW NARRATIVE ITEM SETS … IN DEVELOPMENT Mark Schlesinger, PhD A Growing Family of Narrative Item Sets CG-CAHPS Narrative … with matching interviews  Full-Scale Testing  574 elicited narratives from regular fall health plan survey … questions 22 The Health Plan Narrative Item Set: Yield • Forms of value-added depends on the survey … Health Plan Survey Percent of Patient Feedback in: INTEGRAL PROXIMAL DISTAL NCQA Current 35% 8%

855. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - surveys Stories are a tool for quality improvement Stories are a tool for public reporting … Percent of All Surveys CG CAHPS Domains Communication Access Office Staff Care coordination … ” - Mark Turner, cognitive scientist, linguist & author “In the future, your survey should account … Accounting for such non-physical visits will necessarily change certain questions in the survey….” … – NIS respondent “Free text, narrative feedback were preferred to checkboxes, surveys and patient

856. Improving Patient Experience in Large Organizations webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • Surveys measure patient experience, not patient … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … CAHPS Surveys are considered the gold standard for patient experience measurement! … 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

857. Creative Strategies to Improve Patient Care Experience - Part 4 Lee (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
     May 13, 2019 - Clinician and Group survey scores)? … 2,201 patients cared for by these individuals • Data Sources for: ► Patient care experience: CAHPS … Clinician & Group surveys ► Staff idea creativity: Meeting transcripts ► Staff and organizational characteristics … : Staff survey 34 Key Finding: Implementing Creative Ideas Matters The implementation of creative … ideas is associated with better patient care experiences in primary care settings, measured by CG-CAHPS

858. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

859. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - surveys. … Ginsberg, Slide 9 So I want to talk for a little bit, for a minute, about the CAHPS surveys. … So the surveys are developed using a standardized methodology and also best practices in survey development … And the surveys, to be called a CAHPS survey, which is a trademarked name, they have to adhere to the … CAHPS surveys are used in value-based purchasing.

860. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
     March 01, 2010 - "Examining the role of patient experience surveys in measuring health care quality." … Reanalysis Methods • Used same data as Fenton: 2000-2005 Medical Expenditure Panel Survey data linked … to National Health Interview Survey and National Death Index • Used same models as Fenton: Cox proportional … Health Plan Survey Database Chartbook www.ahrq.gov/cahps Can the Patient Experience be Improved … • CAHPS surveys provide information about aspects of patient-centered care that providers can, and do