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461. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.pdf
     April 18, 2011 - CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument CAHPS® Nursing Home Survey Version … the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

462. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessments … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 2 CAHPS® Dental Plan Survey

463. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-intro.pdf
     December 22, 2020 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … with health plans and providers 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … CAHPS Clinician & Group Visit 4.0 (beta) survey • Update: ► CAHPS Health Plan 5.1 Survey • Updates … In Progress: ► CAHPS Clinician & Group 3.1 survey including Patient Narrative Supplemental Items

464. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/about/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessments … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 2 CAHPS® Dental Plan Survey

465. Major Health Plan Quality Measurement Sets | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
     December 01, 2022 - Health Plan Survey (CAHPS stands for Consumer Assessment of Healthcare Providers and Systems) These … Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part … CAHPS ® Health Plan Survey CAHPS refers to a family of standardized surveys that can be used to gather … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences … For more information about the survey, visit the CAHPS website .

466. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Clinician & Group (CG-CAHPS) Survey measures exceeded the 90th percentile according to comparative data … Review comparative data for the CG-CAHPS Survey , including percentile scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement ( PDF … July 2011. 2013 CAHPS ® Clinician & Group Survey Database Chartbook: What Patients Say About Their

467. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - surveys. … surveys. 2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG- CAHPS core survey.

468. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … http://www.hcahpsonline.org/ https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html … /surveys-guidance/item-sets/literacy/suppl-healthlit-items.html CAHPS® Adult Hospital Survey: Supplemental … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html CAHPS … /surveys-guidance/item-sets/literacy/suppl-healthlit-items.html http://www.hcahpsonline.org/ CAHPS®

469. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
     October 01, 2015 - 10/01/2015 Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are … Hospital Survey: Supplemental Items for the Adult Survey (available at https://cahps.ahrq.gov/surveys-guidance … Hospital Survey: Supplemental Items for the Adult Survey, available at https://cahps.ahrq.gov/surveys … /surveys-guidance/hospital/instructions/hospinstructions.html http://www.hcahpsonline.org/ CAHPS® Adult … Hospital Survey: Supplemental Items for the Adult Survey, available at https://cahps.ahrq.gov/surveys

470. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
     October 01, 2023 - Surveys • Inpatient Mental Health Survey Technical Expert Panel, August 2023 ► Content: Which providers … ► Timing & Reference Period: When should the survey be completed? … ► Testing of new instrument: What populations and which survey administration modes? … 30 Using CAHPS Surveys To Improve Patient Experience Monitor and assess performance on CAHPS measures … Health Outcomes Business Outcomes New CAHPS Surveys Potential Testing Activities Using CAHPS Surveys

471. Supplemental Health Literacy Items for the CAHPS Clinician & Group Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.pdf
     January 05, 2018 - Supplemental Health Literacy Items for the CAHPS Clinician & Group Survey 12/1/2017 Page 1 Document … No. 2357-3b www.ahrq.gov/cahps Supplemental Items for the CAHPS® Clinician & Group Survey … & Group Survey are free to incorporate supplemental items in order to meet the needs of their organizations … Learn more about CAHPS supplemental items. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html CAHPS® Clinician & Group Survey 3.0

472. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
     December 19, 2019 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg AHRQ’S CAHPS® Program … surveys • Developing surveys and related materials to assess patient experience in healthcare settings … for administering the surveys to get reliable and valid results … • Specific goals: ► Survey responsiveness ► Survey representativeness Ideal survey administration … Survey invitation Survey media/ format High response rate Responses that are representative

473. Child Hospital Survey, Spanish (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-spanish.pdf
     May 12, 2016 - Child Hospital Survey, Spanish CAHPS® Hospital Survey Version: Child Version Language: Spanish … side of the questionnaire booklet … CAHPS Child Hospital Survey Spanish Child_HCAHPS_Spanish_Survey_954b.docx 5/12/2016 Instrucciones … CAHPS Child Hospital Survey Spanish Child_HCAHPS_Spanish_Survey_954b.docx 5/12/201610 CAHPS® Hospital … Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones para el

474. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
     December 01, 2022 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview OVERVIEW OF THE CHILD HCAHPS … SURVEY Sara Toomey, MD, MPhil, MPH, MSc Chief Safety and Quality Officer, SVP Chief Experience Officer … and comfort ► Hospital environment ► Hospital rating • For more information: https://www.ahrq.gov/cahps … /surveys- guidance/hospital/about/child_hp_survey.html 12 https://www.ahrq.gov/cahps/surveys-guidance … /hospital/about/child_hp_survey.html https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html

475. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
     March 17, 2015 - the CAHPS Database • CAHPS Surveys • Assess patients’ experiences with care • Developed for both … ambulatory and facility-based care 2 CAHPS Family of Surveys Facility Surveys Hospital In-Center … voluntary basis to all users of the CAHPS Health Plan and CG-CAHPS Surveys • Comparative results … : Lessons from Top-Performing Medicaid and CHIP Health Plans CAHPS Webcast Series CAHPS Family of Surveys … To Ask a Question Accessing Presentations Accessing Event Materials CAHPS Health Plan Survey CAHPS

476. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
     January 01, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement The Practice Engagement Model … CAHPS Consortium The CAHPS Family of Surveys Clinician & Group Surveys (CG-CAHPS) CAHPS Surveys … CG-CAHPS Core Measures CG-CAHPS Survey Versions Factors to Consider in Selection Profile of … Survey Results Actions CG-CAHPS Results - Providers CG-CAHPS Data Questions Using CG-CAHPS … Slide 10.pdf CG-CAHPS Survey Versions

477. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Closing (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-closing.pdf
     January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Closing Q&A ? ? … CAHPS Updates • Sign up for email updates 50 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 51 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ THANK YOU!

478. Responsibilities of Sponsors, Vendors, and Consultants (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
     July 21, 2005 - Questionnaire preparation • Select CAHPS questionnaires. … • Prepare survey letters for mailing. … • Administer questionnaires by mail or telephone. … • Monitor returned questionnaires and/or telephone interviews. … • Review CAHPS instructions and computer program for analysis.

479. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - Consortium: AHRQ, RAND, Yale, and Westat 8 CAHPS Surveys • CAHPS surveys are the gold standard … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … . 9 Uses of CAHPS Surveys • Value-based purchasing • Public reporting • Accreditation • Quality … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

480. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
     May 01, 2013 - surveys in May 2013 for approximately 170 clinics; pediatric patients receive pediatric-version of … the survey … • CG-CAHPS replaces previous in-house survey (with no external benchmarking capability) ® 56 … question (national benchmark only) 68 ® 69 ® 70 UMHS Reporting with Benchmarks ACCG ACU Respondent … brief history UMHS Objectives for Adopting CG-CAHPS UMHS--Survey Program Operational Facts Accessing