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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro
Understanding CAHPS® Surveys:
A Primer … www.ahrq.gov/cahps
Our Focus Today
• Present a comprehensive overview of the CAHPS
program
• … Discuss what the CAHPS surveys are and what
their purpose is
• Describe how CAHPS surveys are developed … and
administered
• Review how CAHPS survey results are used to
improve patient experience
• Provide … the “Resources”
icon.
7
Understanding CAHPS®Surveys: A Primer for New Users
Our Focus Today
Today
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Supplemental items related to health literacy are available for three CAHPS surveys:
Health Literacy … Corporation to create the Health Literacy Item Sets for CAHPS surveys. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ginsberg-ahrq-program.pdf
January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 8-13
AHRQ’s CAHPS® Program
Caren Ginsberg … Consortium: AHRQ, RAND, Yale,
and Westat
10
www.ahrq.gov/cahps
CAHPS Surveys
• Surveys measure … CAHPS is committed to capturing the patient’s voice.
11
www.ahrq.gov/cahps
Uses of CAHPS Surveys … Collecting patient experience data using patient
narrative information; effectiveness of different survey … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=9&search_api_fulltext=&sort=asc
care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Clinician & Group
Interpreter services
C-IN1
Respondent … Clinician & Group
Interpreter services
C-IN2
Respondent
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Child
Health Plan
Interpreter services
P-IN11
Respondent … Child
Health Plan
Interpreter services
P-IN12
Respondent
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=16&search_api_fulltext=&sort=desc
care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Children with chronic conditions
C-IN3
Interpreter treated respondent … services
P-IN3
Interpreter at child's personal doctor's office treated respondent
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - with health plans
and providers
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CAHPS Surveys
• CAHPS surveys are the gold standard for patient … • The CAHPS program captures the patient’s voice.
• Surveys measure patient experience of care in … • Trademark is held by AHRQ; all surveys must adhere to
CAHPS design principles to earn the trademark … .
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What We Learned 20 Years Ago
Evaluating the use of a modified CAHPS® survey
to support improvements … Evaluating the Use of a Modified CAHPS Survey
to Support Improvements in Patient-Centered Care: Lessons
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-051823.html
December 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Participating in the 2022 CAHPS Home and Community-Based Services Survey Database: What … ® Home and Community Based Services (HCBS CAHPS) Survey Database . … Speakers reviewed the HCBS CAHPS Survey and discussed the benefits and steps involved in participating … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=21&search_api_fulltext=&sort=desc
care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … hours
Adult
Clinician & Group
Access
AC6
Respondent … hours
Adult
Clinician & Group
Access
AC5
Respondent
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=6&search_api_fulltext=&sort=asc
care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … literacy
P-IN3
Interpreter at child's personal doctor's office treated respondent … & Group
Interpreter services
C-IN3
Interpreter treated respondent
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=1&search_api_fulltext=&sort=asc
care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … office hours
Child
Health Plan
Access
AC5
Respondent … office hours
Child
Health Plan
Access
AC6
Respondent
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name … side of the questionnaire booklet … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 5/12/2016
Survey Instructions … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 10 5/12/2016
CAHPS® Hospital … Survey
Instructions for Front Cover
Instructions for Format of Questionnaire
Survey Instructions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - either the CAHPS
Clinician & Group Surveys or the Health Plan Surveys. … The survey data, along with survey administration information and a copy of the questionnaire, are submitted … of CAHPS surveys. … This displays the percent of survey respondents who chose the most positive
score for the “getting timely … The vendor conducts the survey, and they provide the survey results
for each respondent to us in a certain
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
December 01, 2019 - ®)
Using CAHPS Surveys
Planning a CAHPS Survey Project
Step 3: Define Your … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html
December 01, 2019 - ®)
Using CAHPS Surveys
Planning a CAHPS Survey Project
Step 6: Develop an … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=14&search_api_fulltext=&sort=asc
care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Adult
Health Plan
Coordination of care
P-CR10
Respondent … Adult
Health Plan
Coordination of care
P-CR11
Respondent
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-120518.html
April 01, 2020 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey … which organizations are using survey results.
… (PDF, 260 KB) How Are CAHPS Surveys Administered? … Surveys: A Primer for New Users (58:50)
Transcript
Understanding CAHPS Surveys: A Primer for New
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ce.effectivehealthcare.ahrq.gov/cahps/consumer-reporting/guidelines/distribution/index.html
March 01, 2016 - ®)
Reporting Results to Consumers
Guidelines for Reporting CAHPS Survey Results … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … of Patient Experience
Guidelines for Reporting CAHPS Survey Results
Research on Reporting … CAHPS
Distributing a CAHPS Report
The purpose of a distribution strategy … is to ensure that your audience has easy access to information with CAHPS survey results at the time
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ce.effectivehealthcare.ahrq.gov/cahps/bibliography/index.html?page=7
January 01, 2024 - (9)
Statistical Techniques and Methods
(49)
Survey Administration
(46)
Survey Development … Bibliography
Browse or search for publications about the development and use of CAHPS surveys and … Survey?. … Bridging from the Picker Hospital Survey to the CAHPS Hospital Survey. … Developing a Spanish-language consumer report for CAHPS health plan surveys.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
November 28, 2016 - Items for the CAHPS®
Cancer Care Survey
Population: Adult
Language: English
Users of the CAHPS … CAHPS® Cancer Care Survey Supplemental Items
Population: Adult
11/4/2016 Page 2
Document No. 557a … 1 Never
2 Sometimes
3 Usually
4 Always
After AC2
CAHPS® Cancer Care Survey Supplemental … 1 Yes, definitely
2 Yes, somewhat
3 No
After INF4
CAHPS® Cancer Care Survey Supplemental … http://www.ahrq.gov/cahps
Supplemental Items for the CAHPS® Cancer Care Survey
Topic: Access
Topic