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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-intro.pdf
February 05, 2024 - CAHPS Program: Improving Response Rates and Representativeness - Introduction
AHRQ’s CAHPS Program: … Representativeness—An Overview of Web-First
and Other Strategies
A Webcast Presented by the AHRQ CAHPS … and SOPS
Program
Agency for Healthcare Research and Quality
Julie Brown
Senior Survey Researcher
RAND … Program
• Trends in Survey Response Rates
• HCAHPS Survey Mode Experiment
• CAHPS Medicare and CAHPS … Hospice Surveys
• CAHPS Surveys at the Centers for Medicare and Medicaid Services (CMS)
• Questions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
April 17, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … • Translating Surveys and Other Materials:
Guidelines for translating surveys and
selecting translators … /surveys-guidance/helpful-resources/analysis/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources
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ce.effectivehealthcare.ahrq.gov/cahps/consumer-reporting/research/index.html
May 01, 2022 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS ® survey results in a way that supports consumers in making informed decisions has been a key … How do the users of CAHPS surveys actually report the results? … What effect does the reporting of CAHPS survey results have on consumers and their choices? … Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - ®)
Surveys and Guidance
Dental Plan
Survey Measures … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Dental Plan Survey Measures
For more information: Patient Experience Measures for the CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish
CAHPS® Nursing Home Survey
Version: … , please contact the CAHPS Help Line at 800-492-9261 or
cahps1@westat.com. … Instructions for Format of Questionnaire
Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS® Nursing Home Survey
Instructions for Front Cover
Instructions for Format of Questionnaire
Instrucciones
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - ®)
Using CAHPS Surveys
CAHPS Surgical Care Survey Measures … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … https://www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-042121.html
May 01, 2021 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … (HCBS CAHPS) Survey Database . … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement … Michael Corrothers
Research Analyst, HCBS CAHPS Database Lead
Westat
Rockville, MD CAHPS HCBS Survey
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ce.effectivehealthcare.ahrq.gov/cahps/consumer-reporting/guidelines/design/index.html
October 01, 2018 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … of Patient Experience
Guidelines for Reporting CAHPS Survey Results
Research on Reporting … It is also fundamental to standardizing the reporting of CAHPS survey results. … Key messages tested and incorporated into sample reports for the CAHPS Health Plan Survey included the … "The information from the CAHPS survey has been collected by an independent source, not by the health
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
www.ahrq.gov/cahps
To Ask a Question
54
www.ahrq.gov/cahps … Wrap-Up
• Review the guidance document: About the CAHPS
Patient Narrative Elicitation Protocol … • Complete the evaluation survey at the end of the
webcast. … • Contact us with any questions.
55
http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … @westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
Wrap-Up
Questions or comments?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript
Introducing the CAHPS Child Hospital Survey … CAHPS surveys don’t measure satisfaction, per se. … We have facility surveys, the hospital survey,
we have surveys on hemodialysis, nursing homes. … other
CAHPS surveys. … All CAHPS surveys are available in both English and Spanish.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - surveys
• Short Sequence: 5-7 open-ended questions; 5-10 minutes
• Experimental Design: Comparing elicited … www.ahrq.gov/cahps
Illustrating less effective elicitation,
from “matched” respondents
• A less fulsome … ,
from “matched” respondents
• A more fulsome elicitation
Q1. … world settings
24
• Response Rates (of survey completers) in multiple contexts
• California: 24.5% … surveys
www.ahrq.gov/cahps
Frequency of Responses: By Health Status
26
Item
ROUND 2:
FULL
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps/surveys-guidance/hospital/index.html
https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps/surveys-guidance/hospital/index.html
https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-brown.pdf
September 01, 2018 - • Today’s presentations build on prior research
► History of CAHPS research to inform survey wording … and approach to
survey invitations
− Visit the CAHPS bibliography at www.ahrq.gov to find research … findings
► September 2018 AHRQ Research Meeting, “Advances in Survey
Methodology: Maximizing Response … Rates and the Representativeness
of CAHPS® Survey Data”
− Visit the News and Events page at www.ahrq.gov … Internet, Phone, Mail, and Mixed-
Mode Surveys: The Tailored Design Method.
− Fazekas, Z., Wall, M.T
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving CAHPS
Health Plan … Survey Scores
A Webcast Presented by the AHRQ CAHPS User Network
April 13, 2016
12:00 – 1:00 pm … standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess … surveys … Health Plan Survey Scores
CAHPS Webcast Series
CAHPS Family of Surveys
CAHPS Health Plan Survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
May 01, 2017 - What are CAHPS surveys? … All CAHPS
surveys are standardized, which means
that results can be compared by survey
users across … surveys: the
CAHPS Health Plan Survey and the CAHPS
Clinician & Group Survey. … HCAHPS) or other CAHPS surveys. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Table 2 shows the distribution of respondents and practice sites by survey
version. … Table 2. 2014 CG-CAHPS Database Composition
Survey Version
Respondent Level Practice Site Level
N … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys-
guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys-
guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html
http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=desc
FAQs
Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS … care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Before adding them to your survey, it is important to consider whether your sample design is likely to
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
HOW ARE CAHPS SURVEYS
ADMINISTERED? … Stephanie Fry
Senior Study Director
Westat
Drawing a Sample
• Sampling varies by survey and reporting … with mail or telephone follow-up
26
Analysis of Survey Results
• Calculation of survey
composite … measures
• Case mix adjustment
► CAHPS SAS macro
27
CAHPS Resources
AHRQ CAHPS Web site:
www.ahrq.gov … /cahps
• Surveys
• Survey administration methods
• CAHPS Analysis Macro
• FAQs and answers
• Bibliography
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
November 01, 2020 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … In August 2010, the CAHPS team conducted cognitive testing of draft questionnaires that incorporated … PCMH items into the CG-CAHPS 12-Month Survey 2.0. … CG-CAHPS 12-Month Survey 2.0.