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1. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
   January 01, 2025 - Review guidance on formatting CAHPS questionnaires for mail, web, and phone administrations .  … : Advances in Survey Methodology: Maximizing Response Rates and the Representativeness of CAHPS Survey … Survey Response Rates (Webcast) (September 10, 2019)  Research Meeting on Advances in Survey Methodology … Ensuring the representativeness of respondents to CAHPS surveys.  … Read about:  Tracking returned CAHPS questionnaires and assessing their completeness . 

2. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
   June 02, 2025 - Available for the Child Hospital Survey: • CAHPS Child Hospital Survey: Overview of the Questionnaire … for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the data, guidance … cahps/surveys-guidance/helpful-resources/translating/index.html CAHPS® Child Hospital Survey and Instructions … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed.

3. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
   June 02, 2025 - Available for the Child Hospital Survey: • CAHPS Child Hospital Survey: Overview of the Questionnaire … for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the data, guidance … cahps/surveys-guidance/helpful-resources/translating/index.html CAHPS® Child Hospital Survey and Instructions … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed.

4. Recommended Data Collection Procedures for CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html
   August 01, 2024 - Recommended Data Collection Procedures for CAHPS Surveys Each survey sponsor will need to work … Consider sending a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard to only nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate phone contact with nonrespondents 3 weeks … Related guidance: Methods for Increasing the Number of Responses to CAHPS Surveys.

5. Calculating Response Rates for CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/calculating-response-rates.html
   August 01, 2024 - surveys (numerator) versus the number of individuals who were eligible to complete the survey (denominator … For CAHPS surveys: The numerator is the number of fully completed interviews. … (For an explanation of “completeness,” please refer to Tracking Returned CAHPS Questionnaires and Assessing … CAHPS survey response rates are typically calculated with the following formula: Number of completed … Nonrespondents .

6. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
   June 02, 2025 - Fielding the CAHPS Child Hospital Survey Page 1 Fielding the CAHPS® Child Hospital Survey Day-of-Discharge … for the CAHPS Hospital Survey. … method is more effective than mail-only method. … the respondent: • Responded to the tablet survey, • Returned the mail survey, • Participated … at least half of the key survey items and at least https://www.ahrq.gov/cahps/surveys-guidance/hospital

7. CAHPS Child Hospital Survey: The CAHPS Program (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-bakdash.pdf
   June 02, 2025 - CAHPS Child Hospital Survey: The CAHPS Program AHRQ’S CAHPS® PROGRAM Jonathan Bakdash, Ph.D. … database submissions for Quality Improvement • AHRQ’s investment is in patient experience of care survey … development, research, and hosting databases for selected CAHPS surveys 6 Patient Experience … Program: Gold Standard for Patient Experience CAHPS surveys are considered the gold standard for patient … CAHPS Surveys

8. Translating CAHPS Surveys (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/translating-cahps-surveys.pdf
   January 17, 2017 - Translating CAHPS Surveys Translating CAHPS® Surveys Contents Purpose of this Document ......... … / http://www.ahrq.gov/cahps/ Translating CAHPS Surveys Updated 1/17/17 Page 1 Purpose of this … Source: CAHPS Survey for Accountable Care Organizations: Survey Instruments. … http://acocahps.cms.gov/en/survey-instruments/ Translating CAHPS Surveys Updated 1/17/17 Page 2 … Translating CAHPS Surveys Updated 1/17/17 Page 6 Table 1.

9. Translating CAHPS Surveys (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/translating/translating-cahps-surveys.pdf
   January 17, 2017 - Translating CAHPS Surveys Translating CAHPS® Surveys Contents Purpose of this Document ......... … / http://www.ahrq.gov/cahps/ Translating CAHPS Surveys Updated 1/17/17 Page 1 Purpose of this … Source: CAHPS Survey for Accountable Care Organizations: Survey Instruments. … http://acocahps.cms.gov/en/survey-instruments/ Translating CAHPS Surveys Updated 1/17/17 Page 2 … Translating CAHPS Surveys Updated 1/17/17 Page 6 Table 1.

10. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/cahps-outpatient-mental-health-guidance.pdf
    December 01, 2024 - /mental-health/index.html https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html … /survey-methods-research/formatting-questionnaires.html https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research … surveys https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/sample-frame-elements.html … For CAHPS surveys, “completeness” depends on whether a respondent completed at least half of the key … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html https:/

11. Fielding the CAHPS Cancer Care Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
    July 14, 2017 - Available for the Cancer Care Survey: Questionnaires • CAHPS Cancer Care Survey (English and Spanish … a Questionnaire Using the CAHPS Cancer Care Survey • Fielding the CAHPS Cancer Care Survey • Sample … • Patient Experience Measures from the CAHPS Cancer Care Survey Available for all CAHPS surveys … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed.

12. Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
    June 02, 2025 - Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 CAHPS 101 Stephanie Fry Senior Study … Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 18 19 Examples of CAHPS … Health Outcomes Business Outcomes CAHPS Survey Principles CAHPS Core Surveys: Some Examples Patient … Measures Clinician & Group Survey Hospital Survey CAHPS Survey Content Examples of CAHPS Supplemental … CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory Care Improvement Guide

13. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Formatting the questionnaire Incorporating Supplemental Questions Like most CAHPS surveys, the Clinician … for Using the CAHPS® Clinician & Group Survey Formatting the Questionnaire for Mail Surveys The … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys). … Surveys Into Other Languages Formatting CAHPS Surveys Formatting the Questionnaire for Mail Surveys

14. Methods for Increasing the Number of Responses to CAHPS Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/increasing-responses.html
    August 01, 2024 - Methods for Increasing the Number of Responses to CAHPS Surveys Many organizations have reported … a decline in survey response rates. … Survey users should track the individual and unit-level response rates for all surveys.  … It is especially important to interview or receive returned questionnaires from those individuals who … Surveys of respondents at their homes require interviewers to typically work in the evenings and on weekends

15. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
    May 15, 2017 - Preparing Data from CAHPS Surveys for Analysis Preparing Data from CAHPS® Surveys for Analysis Contents … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

16. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
    May 15, 2017 - Preparing Data from CAHPS Surveys for Analysis Preparing Data from CAHPS® Surveys for Analysis Contents … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

17. Summary of the 2018 AHRQ CAHPS Research Meeting (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
    January 01, 2019 - Summary of the 2018 AHRQ CAHPS Research Meeting www.ahrq.gov/cahps | Advances in Survey Methodology … invitations, survey questionnaire design, and formatting. … Topic #2: Addressing the Representativeness of Respondents to CAHPS Surveys Paul Cleary, a CAHPS Team … CAHPS surveys, both vendor surveys using CAHPS questions and CAHPS surveys with a large number of supplemental … #2: Addressing the Representativeness of Respondents to CAHPS Surveys Key Questions and Issues

18. The CAHPS Child Hospital Survey Data Submission Login | The CAHPS® Database
    cahpsdatabase.ahrq.gov/CHDSS/login.aspx
    April 11, 2025 - that administer the CAHPS Child Hospital Survey, provided the questionnaires are administered in a manner … Data from independently translated surveys in other languages cannot be submitted. … Upload the CAHPS questionnaire : Provide a copy of the survey instrument administered by your organization … CAHPS Database staff will review the submitted questionnaire and send you an approval/rejection email … When the questionnaire has been approved, upload the CAHPS data file in CSV format .

19. Formatting CAHPS Questionnaires for Mail, Web, and Phone Administrations | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/formatting-questionnaires.html
    August 01, 2024 - Formatting CAHPS Questionnaires for Mail, Web, and Phone Administrations To ensure consistency … Formatting the Questionnaire for Mail Surveys The CAHPS team strongly recommends taking steps to maximize … The surveys available from the AHRQ website are formatted to be self-administered mail questionnaires … This tactic increases the likelihood that the respondent will complete the survey. … Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness

20. Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
    June 02, 2025 - Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program AHRQ’S CAHPS® PROGRAM Caren Ginsberg … surveys; requirements for using CAHPS surveys are established by other organizations 8 CAHPS Surveys … • The CAHPS survey development process captures the patient’s voice. … All surveys must adhere to CAHPS design principles and standards to use the trademark. 9 CAHPS … The AHRQ CAHPS Program CAHPS Surveys CAHPS Program Focus Patient Experience of Care Research at