Results

Total Results: 1,543 records

Showing results for "cahps".
Users also searched for: guidelines

981. Creating and Maintaining a Culture of Safety Series (Session 3): Measuring and Responding to Safety Culture Across Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/measuring-safety-culture.pdf
     May 13, 2025 - Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Joann Sorra … Project Director, User Network for CAHPS and SOPS Vice President, Westat AHRQ’s Surveys on Patient … financial performance/operating margin if they had an EHR 2 Lower adverse events3 Higher Hospital CAHPS

982. Medical Expenditure Panel Survey Survey Questionnaires
     meps.ahrq.gov/survey_comp/survey.jsp
     July 18, 2025 - The health care quality measures in the SAQ were taken from the health plan version of CAHPS … and Round 2 of Panel 5 and included questions from the Consumer Assessment of Health Plans (CAHPS

983. Medical Expenditure Panel Survey Survey Questionnaires
     meps.ahrq.gov/mepsweb/survey_comp/survey.jsp
     July 18, 2025 - The health care quality measures in the SAQ were taken from the health plan version of CAHPS … and Round 2 of Panel 5 and included questions from the Consumer Assessment of Health Plans (CAHPS

984. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
     August 01, 2010 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … If a hospital wants to improve its CAHPS Hospital Survey scores related to nurse communication, an aim … might be “to improve scores on CAHPS Hospital Survey Questions 1, 2, and 3 by 5 percent within 1 year … All hospitals also saw improvements in CAHPS Hospital Survey scores after implementing bedside shift … to improve communication around pain management, an area in which Patewood wanted to improve their CAHPS

985. Service Expectations and “ALWAYS” Behaviors (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
     June 02, 2025 - Service Expectations and “ALWAYS” Behaviors             Service Expectations and “ALWAYS” Behaviors CHECK-IN Service Expectations  Acknowledge patients‘ presence  Ask how you can help  Inform patients of anticipated wait time  Ask if there are other questions Ass…

986. Huddle Messages - Weeks 1-10 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/huddle_message_master.pdf
     June 02, 2025 - Huddle Messages - Weeks 1-10 Huddle Messages – Weeks 1 - 10 • • • • SCHEDULE TOUCH POINT SERVICE EXPECTATION HUDDLE MESSAGE Week One Phone Interactions Always answer phones using the 4 part greeting: Greeting Name and Title Department What can I do for you? Discuss why a four part greeting would be import…

987. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/4_mark_schlesinger.pdf
     June 02, 2025 - Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? www.cahps.ahrq.gov Part Three How do our elicitations compare to “gold standard” interviews? 35 www.cahps.ahrq.gov Assessing Our Elicitation Efforts: Methods • • Matched Sample • • 54 elicitations paired with …

988. Strategy 6G: Training To Advance Physicians' Communication Skills | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
     March 01, 2020 - Strategy 6G: Training To Advance Physicians' Communication Skills Contents 6.G.1. The Problem 6.G.2. The Intervention 6.G.3. Example References   Download Strategy 6G: Training To Advance Physicians' Communication Skills (PDF, 1 MB)         6.G.1. The Problem People rarely compl…

989. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
     April 01, 2023 - Strategy 6H: Tools To Help Patients Communicate Their Needs Contents 6.H.1. The Problem 6.H.2. The Intervention    6.H.2.a. Record Sharing    6.H.2.b. Patient Question Lists (a.k.a. Doc Talk Cards)    6.H.2.c. Feed Forward    6.H.2.d. Coached Care References   Download Strategy 6H: Tools …

990. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - negative impact on their experience with care and health care outcomes. 2-5 Relevant Questions on the CAHPS

991. The Massachusetts eHealth Collaborative: A Brief Overview. (pdf file)
     digital.ahrq.gov/sites/default/files/docs/page/2006Bates_051311comp.pdf
     September 22, 2005 - physicians ~6,000 office practices ~3,000 solo or 2-3 physician practices Highly ranked for quality (HEDIS, CAHPS

992. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - are many tools for cataloguing patient or member complaints that allow you to track the problems by CAHPS … Develop a complaint database Develop a computerized database that catalogs complaints by CAHPS

993. Comparative Reports on Hospitals | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/resources/comparative-reports/hospitals.html
     December 01, 2022 - includes clinical quality and safety indicators, as well as patient experience of care measures from the CAHPS

994. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=24
     AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS

995. Hospital Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/resource/about.html
     December 01, 2017 - Sign up: CAHPS Database - Hospital Component Email updates Sign up: Hospital Survey on Patient

996. Methods | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/measure_retirement/measure_retirement3.html
     February 01, 2014 - under a separate provision of CHIPRA (Child Consumer Assessment of Healthcare Providers and Systems [CAHPS

997. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
     April 30, 2013 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … CAHPS Hospital Survey questions related to communication include: · Q1: During this hospital stay, how … If a hospital wants to improve their CAHPS Hospital Survey scores related to physician communication, … an aim might be “to improve scores on CAHPS Hospital Survey Questions 5, 6, and 7 by 5 percent within

998. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
     April 30, 2013 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … CAHPS Hospital Survey questions related to communication include: • Q1: During this hospital stay, … Implementation Handbook) Guide to Patient and Family Engagement :: 10 If a hospital wants to improve their CAHPS … Hospital Survey scores related to physician communication, an aim might be “to improve scores on CAHPS

999. An Interactive Preventive Health Record (IPHR) to Promote Patient-Centered Preventive Care - Final Report (pdf file)
     digital.ahrq.gov/sites/default/files/docs/citation/r18hs017046-krist-final-report-2011.pdf
     January 01, 2011 - We mailed each cohort a different postal survey (the Preventive Services Survey or the CAHPS Survey) … The patient CAHPS survey was used to measure the patient’s care experience. … Intervention and control patients were mailed the Preventive Services or CAHPS survey in March 2007 … We used the patient responses to CAHPS questions #SD1-3 to evaluate the impact of the IPHR on shared … Patient Care Experience (Aim #3 and Aim #4) Answers to the CAHPS questions revealed no measurable

1000. MEPS-IC What’s New – MEPS-IC Data Tools
      datatools.ahrq.gov/meps-ic/meps-ic-whats-new/
      August 01, 2025 - Us Español FAQs Email Updates Data Tools Home CAHPS … Safety Resources Data Tools FAQ HCUP Fast Stats FAQ HCUPnet FAQ Data Tools Home CAHPS … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare