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861. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - IMPROVING PERFORMANCE FOR HEALTH PLAN CUSTOMER SERVICE A Case Study of a Successful CAHPS … Use CAHPS to flag problems. … Confirm CAHPS findings with other plan data. 1 Select performance measures. … • Use CAHPS findings to compare your plan’s performance to that of other plans. … • Don’t rely on CAHPS alone to diagnose performance issues specific to the health plan.

862. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
     January 01, 2012 - Committee; Member, Health Literacy Missouri Coordinating Council Moderator Carla Zema, Consultant, CAHPS … Vincent College and consultant to the CAHPS User Network. … You know, we found the CAHPS Health Literacy Item Set to be very useful. … and the Health System CAHPS as these will be very useful as we move into those settings. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS

863. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - will be able to apply its system and methods to improve patient experience and your organization's CAHPS … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief. … Available at: https://ahrq.gov/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief

864. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
     February 01, 2020 - Improving CAHPS scores, i.e., the patient's experience of care, is a quality improvement challenge that … At the very least, recognize the impact of their absence on efforts to improve CAHPS performance and … In order to achieve the goals of better performance on CAHPS measures, health plans and ambulatory care … Mid-level Management: Because CAHPS surveys ask about multiple aspects of the care delivery process, … Once assigned to CAHPS-related improvement teams, staff members will need basic training in specific

865. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/references.html
     April 01, 2025 - Agency for Healthcare Research and Quality CAHPS®. … The CAHPS® Benchmarking Database Comparative Data. … CAHPS® .  66.Agency for Healthcare Research and Quality CAHPS® National Benchmarking Database.

866. Alttext1 F10
     cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F10.htm
     October 25, 2017 - 2017 CAHPS Health Plan Survey Medicare Heat map showing percentage distribution of 2017 Medicare

867. 2021 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-datasources.pdf
     December 31, 2021 - Participation in the CAHPS Database is voluntary. … CAHPS Benchmarking Database (NCBD). … References The CAHPS Database, 2020 CAHPS Health Plan Survey Database, 2020 Chartbook: What Consumers … CAHPS Hospice Survey administration begins 2 months after the month of patient death. … Submission of data to the CAHPS Hospice Survey Data Warehouse occurs quarterly.

868. Child Quality Indicators At-A-Glance (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/indicators/Indicators-At-A-Glance-Matrix_revised.doc
     June 02, 2025 - Timeli-ness Safety Other Established Measures Consumer Assessment of Health Plans (CAHPS

869. The Child HCAHPS® Survey Database Flyer (pdf file)
     cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-DB-FlyerUpdate.pdf
     April 11, 2025 - To receive updates from the AHRQ CAHPS Database, please sign up for GovDelivery announcements. … No. 25-0014 November 2024 www.ahrq.gov https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html … https://www.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/cahps … /cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-child-hcahps-chartbook.pdf https://cahpsdatabase.ahrq.gov/DataResearchers.aspx https

870. Nursing Homes | Agency for Healthcare Research and Quality
     www.ahrq.gov/topics/nursing-homes.html
     Emergency Department Visits AHRQ’s Safety Program for Nursing Homes: On-Time Prevention CAHPS

871. Key Initiatives in Measuring and Reporting Health Care Quality | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/resources/initiatives.html
     November 01, 2018 - AHRQ) Resources AHRQ Quality Indicators Consumer Assessment of Healthcare Providers and Systems (CAHPS

872. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - GINSBERG (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-ginsberg.pdf
     January 01, 2012 - GINSBERG Background and Overview: Value and Efficiency in Healthcare Caren Ginsberg, PhD Director, CAHPS

873. Strategy 6N: Price Transparency | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
     March 01, 2020 - Relevant Questions on the CAHPS Health Plan Survey A few versions of the CAHPS Health Plan Survey include … These survey questions about price transparency are part of: The CAHPS Health Plan Survey 5.0H—the

874. Alttext1 F7
     cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F7.htm
     October 25, 2017 - 2017 CAHPS Health Plan Survey CHIP Heat map showing percentage distribution of 2017 Children’s

875. Alttext1 F1
     cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F1.htm
     October 25, 2017 - 2017 CAHPS Health Plan Survey Adult Medicaid Heat map showing percentage distribution of 2017

876. Alttext1 F4
     cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F4.htm
     October 25, 2017 - 2017 CAHPS Health Plan Survey Child Medicaid Heat map showing percentage distribution of 2017 Child

877. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare

878. Alttext1 F9
     cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F9.htm
     January 01, 2017 - 2017 CAHPS Health Plan Survey Figure 6 CHIP Top-Box Rating Scores 2011-2017 Year 2011: Rating

879. An Overview of the SOPS® Surveys for New Users - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-sops101-webcast-2023-intro.pdf
     January 01, 2023 - Principal Research Associate User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS

880. PQMP Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/measures/index.html?page=0
     Measurement, Evaluation, Testing, Review, and Implementation Consortium (Q-METRIC) Reporting of CAHPS … Evaluation, Testing, Review, and Implementation Consortium (Q-METRIC) Reporting of Supplemental CAHPS