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801. Scoring Different Kinds of Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/scores/scoring.html
     June 01, 2016 - The CAHPS Clinician & Group Survey, for example, has many questions whose response options are “always … the Centers for Medicare & Medicaid Services displays only one of several possible responses for the CAHPS

802. Improving Patient Experience: Data Analysis Methods webcast - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-closing-5.pdf
     June 02, 2025 - Improving Patient Experience: Data Analysis Methods webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience 43 CAHPS Updates Sign up …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 45 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

803. Measures From the CAHPS Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/pcmh/measures.html
     May 01, 2017 - Measures From the CAHPS Patient-Centered Medical Home Item Set Adult Version Talking With You

804. About Measure Specifications and Reporting | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/about.html
     August 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit About Measure Specifications and Reporting … Previous Page Next Page Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit … measures that comprise the CAHPS Child Hospital Survey. … known as the CAHPS macro) or another statistical package. … Note: The CAHPS macro is included in this toolkit in the Other Resources section.

805. Step 2: Form an Advisory Group | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
     December 01, 2019 - This support is critical if your CAHPS project is the first effort of its kind in your area, and especially … This group can provide crucial advice on ways to incorporate a CAHPS project into the community's current

806. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
     January 01, 2022 - assess their health plan based on the 2022 Consumer Assessment of Healthcare Providers and Systems (CAHPS … www.ahrq.gov To view the full 2022 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2022-hp-chartbook.pdf For more information on the CAHPS Health Plan Survey Database … : https://www.ahrq.gov/cahps/cahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg … /cahps/cahps-database/2022-hp-chartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html https

807. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     June 02, 2025 - Improving the Patient Experience webcast - Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD Director, CAHPS … AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … communication with providers; timely appointments; coordinated care; easy access to information CAHPS … Surveys can be customized with supplemental items 8 CAHPS Supplemental Narrative Item Sets Narrative … tell a story about their experiences in their own words; ► Complement the core set of closed-ended CAHPS

808. Developing Invitation Messages that Increase Survey Response Rates - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-closing.pdf
     June 02, 2025 - three dots ► Select Q&A ► Type question in the box that opens Type question here 44 Sign up for CAHPS … Announcements Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ 46 mailto:cahps1 … @westat.com https://www.ahrq.gov.cahps/ https://www.ahrq.gov/cahps/index.html How to Submit Questions … Sign up for CAHPS Announcements Questions or Comments?

809. CAHPS Child Hospital Survey Database: Data Use Agreement (pdf file)
     cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-Database-DUA.pdf
     April 01, 2023 - CAHPS Child Hospital Survey Database: Data Use Agreement The Child HCAHPS Survey Database Data Use … If you have any questions or require any additional information please contact the CAHPS Database at … AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Database is a central repository … hospital, health care facility, state agency, and program performance as measured by a selected set of CAHPS … Because participating organizations (e.g., health systems, hospitals) voluntarily submit data to the CAHPS

810. Strategies for Improving Patient Experience with Ambulatory Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
     March 01, 2017 - (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey … The CAHPS Ambulatory Care Improvement Guide 6. … The CAHPS Ambulatory Care Improvement Guide 6. … The CAHPS Ambulatory Care Improvement Guide 6. … Learn About Public Reporting of CAHPS Survey Results For guidance on developing public reports of CAHPS

811. Advancing the Science and Implementation of Patient Narratives: Summary of Presentations (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
     January 01, 2022 - Clinician & Group Survey (CG-CAHPS) Narrative Item Set ........ 14 Concurrent Session 2: CAHPS Health … Balance between closed-ended CAHPS survey questions and the narrative item set: The CAHPS team sees … Improvement ideas span both CAHPS and non-CAHPS domains, and both idea types are negatively associated … with CAHPS scores. … Narrative Item Sets CONCURRENT SESSION 1: CAHPS CLINICIAN & GROUP SURVEY (CG-CAHPS) NARRATIVE ITEM

812. Factors for Selecting Performance Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/cahptab.html
     December 01, 2017 - Factors CAHPS® HCUP QIs HEDIS® Title V Suitable for comparing? … Yes, if CAHPS® specifications followed. Not designed for comparisons. … Yes, if CAHPS® specifications followed. Not designed for comparisons. … CAHPS® specifications and protocols are in the public domain. … There are costs for administering the CAHPS® 2.0H measure (the HEDIS® version of CAHPS® ).

813. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … year, hundreds of health plans, government agencies, and purchasers agree to include results of the CAHPS … Health Plan Survey in the CAHPS Database. … Learn more about the CAHPS Database .

814. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html?page=0
     Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Database The CAHPS Database (formerly … known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

815. Reporting Patient Narratives With Standardized Measures of Quality (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
     September 01, 2015 - The CAHPS team is exploring ways of integrating patient narratives into consumer reports to enhance … Our Approach Members of the CAHPS Reports Team have developed an innovative, fictitious Web site—named … In an initial phase of research, the CAHPS team tested whether the availability of patient narratives … The CAHPS team is currently analyzing data from the second phase of SelectMD to see if our efforts to … In an initial phase of research, the CAHPS team tested whether the availability of patient narratives

816. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/1_dale_shaller_intro.pdf
     June 03, 2014 - A Webcast Presented by the CAHPS User Network June 3, 2014 1:00 – 2:00 pm EDT What is CAHPS? … Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program Funded primarily by the Agency … in multiple settings Conducts research and develops guidance on methods for reporting and using CAHPS … Integration of comments into public reporting websites Research supported by AHRQ through • • CAHPS … What is CAHPS? Our Focus Today Why is this research important?

817. Care Coordination Quality Measure for Primary Care (CCQM-PC) - Development and Pilot Test of the CCQM-PC (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
     July 01, 2016 - ®) (http://www.ahrq.gov/cahps/about-cahps/index.html) family of measures. … Although the CCQM-PC is not a CAHPS measure, we chose to follow the CAHPS Analysis Program because it … CAHPS Reporting Kit materials are available at: http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions … in Instructions for Analyzing CAHPS Data (Document No. 15), which is included in the CAHPS Survey and … CAHPS Reporting Kit materials are available at: http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions

818. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - IMPROVING PERFORMANCE FOR HEALTH PLAN CUSTOMER SERVICE A Case Study of a Successful CAHPS … Use CAHPS to flag problems. … Confirm CAHPS findings with other plan data. 1 Select performance measures. … • Use CAHPS findings to compare your plan’s performance to that of other plans. … • Don’t rely on CAHPS alone to diagnose performance issues specific to the health plan.

819. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
     January 01, 2012 - Committee; Member, Health Literacy Missouri Coordinating Council Moderator Carla Zema, Consultant, CAHPS … Vincent College and consultant to the CAHPS User Network. … You know, we found the CAHPS Health Literacy Item Set to be very useful. … and the Health System CAHPS as these will be very useful as we move into those settings. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS

820. The Child HCAHPS® Survey Database Flyer (pdf file)
     cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-DB-FlyerUpdate.pdf
     April 11, 2025 - To receive updates from the AHRQ CAHPS Database, please sign up for GovDelivery announcements. … No. 25-0014 November 2024 www.ahrq.gov https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html … https://www.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/cahps … /cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-child-hcahps-chartbook.pdf https://cahpsdatabase.ahrq.gov/DataResearchers.aspx https