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541. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - CAHPS survey results are combined with other quality measures in "star ratings" that take into account … The CAHPS Health Plan Survey is a mandatory part of health plan accreditation required by the National … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … for PQRS Survey, which also builds upon the CG-CAHPS core survey. … Forces driving implementation of the CAHPS Clinician & Group Survey. Washington, DC.

542. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-closing.pdf
     June 02, 2025 - Q&A CAHPS Updates 49 • Sign up for email updates Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 50 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ 51 THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION Q&A CAHPS Updates Questions or Comments? Thank You!

543. Factors for Selecting Performance Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/cahptab.html
     December 01, 2017 - Factors CAHPS® HCUP QIs HEDIS® Title V Suitable for comparing? … Yes, if CAHPS® specifications followed. Not designed for comparisons. … Yes, if CAHPS® specifications followed. Not designed for comparisons. … CAHPS® specifications and protocols are in the public domain. … There are costs for administering the CAHPS® 2.0H measure (the HEDIS® version of CAHPS® ).

544. Measures, Data, and Funding for Shared Decision Making Research | Agency for Healthcare Research and Quality
     www.ahrq.gov/sdm/measures-data-funding/index.html
     February 01, 2025 - SDM CAHPS ® Items The Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) is a family … Supplemental items that ask about aspects of SDM have been developed for five CAHPS surveys. … You can browse all CAHPS supplemental items on SDM . … CAHPS Clinician & Group Adult Survey CAHPS Clinician & Group Child Survey CAHPS Health Plan Adult Survey …   CAHPS Health Plan Child Survey CAHPS Cancer Care Survey Back to Contents Funding Opportunities SDM

545. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … year, hundreds of health plans, government agencies, and purchasers agree to include results of the CAHPS … Health Plan Survey in the CAHPS Database. … Learn more about the CAHPS Database .

546. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2025 - Research on Improving Patient Experience Many researchers study the feasibility and value of using CAHPS … This page summarizes current and recent research funded under AHRQ’s CAHPS grants related to: Improving … Review all citations for quality improvement in the CAHPS bibliography . … Research Team : RAND Use of CAHPS survey data and CAHPS PCMH items during PCMH transformation Aim/Purpose … Using CAHPS® Patient Experience Data for Patient-Centered Medical Home Transformation. 

547. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - The strategies are intended to address the various topics covered by CAHPS surveys of ambulatory care … Appendix 6a provides a crosswalk of these topics and the measures derived from different CAHPS surveys … (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey). … Care Organizations (ACOs) * , ** CAHPS for Physician Quality Reporting System (PQRS) Survey ** … Learn About Public Reporting of CAHPS Survey Results For guidance on developing public reports of CAHPS

548. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html?page=0
     Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Database The CAHPS Database (formerly … known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

549. Introducing the Child HCAHPS® Survey Database webcast-Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-intro-slides.pdf
     March 23, 2022 - Database webcast-Intro Introducing the Child HCAHPS® Survey Database A Webcast Presented by the AHRQ CAHPS … Network March 23, 2022 1:00 – 2:00 pm ET Today’s Agenda • Welcome from AHRQ • The Child Hospital CAHPS … Survey (Child HCAHPS) • Overview of the CAHPS Databases • The Child HCAHPS Survey Database • Benefits … Type question in the box that opens 4 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director CAHPS … Survey Database Westat • Dale Shaller, M.P.A., Principal Shaller Consulting Group and Senior Advisor CAHPS

550. Final Progress Report: Deaf People and Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/2024-07/barnett-report.pdf
     January 01, 2024 - Technical Aim 2: To pilot an adapted CAHPS (CAHPS-ASL) with deaf adult ASL users who receive care in … Research Methods, CAHPS-ASL pilot: Approach: The process to adapt CAHPS for use with deaf ASL users ( … Measures: CAHPS-ASL is based primarily on the CAHPS Physician and Group Surveys. … Prototype of CAHPS ASL: The project successfully developed and piloted a prototype for CAHPS in … A library of CAHPS items as sign language video clips expands reach and access of a sign language CAHPS

551. Reporting Patient Narratives With Standardized Measures of Quality (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
     September 01, 2015 - The CAHPS team is exploring ways of integrating patient narratives into consumer reports to enhance … Our Approach Members of the CAHPS Reports Team have developed an innovative, fictitious Web site—named … In an initial phase of research, the CAHPS team tested whether the availability of patient narratives … The CAHPS team is currently analyzing data from the second phase of SelectMD to see if our efforts to … In an initial phase of research, the CAHPS team tested whether the availability of patient narratives

552. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/1_dale_shaller_intro.pdf
     June 03, 2014 - A Webcast Presented by the CAHPS User Network June 3, 2014 1:00 – 2:00 pm EDT What is CAHPS? … Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program Funded primarily by the Agency … in multiple settings Conducts research and develops guidance on methods for reporting and using CAHPS … Integration of comments into public reporting websites Research supported by AHRQ through • • CAHPS … What is CAHPS? Our Focus Today Why is this research important?

553. Step 3: Define Your Project Goals | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
     December 01, 2019 - questions will provide the framework for many of the decisions involved in the implementation of a CAHPS … What role are the CAHPS survey and reports expected to play? … Are you conducting a CAHPS survey for a specific reason (e.g., to respond to a State mandate, to meet … Is this your first CAHPS survey project? … Intended Audiences Who are the audiences for the results of the CAHPS survey?

554. Care Coordination Quality Measure for Primary Care (CCQM-PC) - Development and Pilot Test of the CCQM-PC (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
     July 01, 2016 - ®) (http://www.ahrq.gov/cahps/about-cahps/index.html) family of measures. … Although the CCQM-PC is not a CAHPS measure, we chose to follow the CAHPS Analysis Program because it … CAHPS Reporting Kit materials are available at: http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions … in Instructions for Analyzing CAHPS Data (Document No. 15), which is included in the CAHPS Survey and … CAHPS Reporting Kit materials are available at: http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions

555. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
     January 28, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience A Webcast Presented by the AHRQ CAHPS … User Network January 28, 2021 2:00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program … health plan customer service ► Improving patient-provider interactions in a large medical group • CAHPS … Director, CAHPS & SOPS Programs Agency for Healthcare Research and Quality • Lisa Franchetti, MA, CPHQ

556. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - IMPROVING PERFORMANCE FOR HEALTH PLAN CUSTOMER SERVICE A Case Study of a Successful CAHPS … Use CAHPS to flag problems. … Confirm CAHPS findings with other plan data. 1 Select performance measures. … • Use CAHPS findings to compare your plan’s performance to that of other plans. … • Don’t rely on CAHPS alone to diagnose performance issues specific to the health plan.

557. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
     January 01, 2012 - Committee; Member, Health Literacy Missouri Coordinating Council Moderator Carla Zema, Consultant, CAHPS … Vincent College and consultant to the CAHPS User Network. … You know, we found the CAHPS Health Literacy Item Set to be very useful. … and the Health System CAHPS as these will be very useful as we move into those settings. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS

558. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - A H P S We b c a s t 5 / 1 2 / 2 2 Let me tell you a story… Stories powerfully complement CAHPS … measured (PROXIMAL) • Highlight domains of care that are important to patients but not included on CG-CAHPS … COVID Comments, All Domains 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% Percent of All Surveys CG CAHPS … enforce its own rules Institution should create better rules Public policies are affecting care CAHPS … : Grace for Providers Distal: COVID Care Distal: Safety Distal: Changing Institutional Policies CAHPS

559. The Child HCAHPS® Survey Database Flyer (pdf file)
     cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-DB-FlyerUpdate.pdf
     April 11, 2025 - To receive updates from the AHRQ CAHPS Database, please sign up for GovDelivery announcements. … No. 25-0014 November 2024 www.ahrq.gov https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html … https://www.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/cahps … /cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-child-hcahps-chartbook.pdf https://cahpsdatabase.ahrq.gov/DataResearchers.aspx https

560. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - We have a different role in the CAHPS world. … CAHPS design principles and standards for development and testing in order to be able to use the CAHPS … We found CG-CAHPS and other CAHPS instruments to be really useful tools for QI and for buy-in. … And you can also access the CAHPS website at www.ahrq.gov/cahps/. … @westat.com https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps