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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
January 01, 2013 - The CAHPS program at the U.S. … AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered
the CAHPS … • Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed
Care survey data … CAHPS Database
The CAHPS Database is the repository for data from selected CAHPS surveys. … The CAHPS Database currently contains 15 years of data from the CAHPS Health Plan Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-ahrq-program.pdf
June 02, 2025 - the Child HCAHPS® Survey Database webcast-Ginsberg
WELCOME FROM AHRQ
Caren Ginsberg, PhD
Director, CAHPS … & SOPS Programs
Center for Quality Improvement & Patient Safety, AHRQ
AHRQ and the CAHPS Program … AHRQ can not require the use of our tools and
products.
• The CAHPS Program is:
► AHRQ’s investment … in patient experience of care survey development,
research, voluntary databases
7
CAHPS Database … Overview
• Databases are for selected CAHPS surveys
► CAHPS Health Plan (HP) Survey
► CAHPS Clinician
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing
CAHPS Improvement Resources … • CAHPS Improvement
Guide
• Research on
improving patient
experience
www.ahrq.gov/cahps/quality- … improvement/index.html
41
https://www.ahrq.gov/cahps/quality-improvement/index.html
CAHPS Updates … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps
43
mailto:cahps1@ … westat.com
http://www.ahrq.gov/cahps
Thank you!
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
Confidential and proprietary … BLUE PLUS PERFORMANCE
ON CAHPS
March 17, 2015
Confidential and proprietary. … Louis
Lake
Cook
PMAP and
MNCare
MNCare
Only
14
2014 TOP BOX SCORES
Blue Plus MN CAHPS Scores … Compared to 2014 National Adult Medicaid CAHPS Health Plan Survey 80th
Percentile Top-Box Scores … Key elements impacting cahps scores
“Environmental” Impacts on CAHPS scores
Overcoming barriers
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays
GUIDING CONCEPTS FOR THE
NEW … CAHPS® SURVEY
Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program
CAHPS Core Surveys:
Some Examples … • Adult and child surveys released July/September 2015.
15
CAHPS Clinician & Group Survey 3.0 … community)
• Value-based purchasing
• Recognition and certification
programs
16
Why a new CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement
1
Issue … Brief
How Two Provider Groups Are Using the CAHPS® Clinician & Group
Survey for Quality Improvement … This brief shares the experiences of two
provider groups using the 12-Month version of
the CAHPS … Clinician & Group (CG-CAHPS) Survey
to improve the delivery of care. … Contact the free CAHPS Help Line
at 1-800-492-9261 or cahps1@westat.com.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement
1
Issue … Brief
How Two Provider Groups Are Using the CAHPS® Clinician & Group
Survey for Quality Improvement … This brief shares the experiences of two
provider groups using the 12-Month version of
the CAHPS … Clinician & Group (CG-CAHPS) Survey
to improve the delivery of care. … Contact the free CAHPS Help Line
at 1-800-492-9261 or cahps1@westat.com.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
October 01, 2013 - The CAHPS Database includes national benchmarks for all of the versions of the CAHPS surveys
and what … Why did we use CG-CAHPS? … On the CAHPS Web site, we have what we call
the CAHPS Quality Improvement Guide. … Zema (closing), Slide 50
In terms of the CAHPS Web site, we apologize greatly that the CAHPS Web site … User Network and that information again that email address is CAHPS one, CAHPS with the number one,
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash
AHRQ’S CAHPS PROGRAM
Consumer Assessment … of the U.S. healthcare system
AHRQ is not: A regulatory agency
6
Measuring Patient Experience:
CAHPS … reporting
Certification and recognition
Value-based purchasing
Health service research
9
AHRQ CAHPS … Program
Agency for Healthcare Research and Quality (AHRQ)
Measuring Patient Experience: CAHPS® Program … CAHPS Surveys Measuring patient experience of care in different settings
Uses for CAHPS Surveys
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
June 02, 2025 - Answer
► Select Q&A
► Type question in the box that
opens
Type question here
40
Sign up for CAHPS … Announcements
Want to stay up-to-date on all things CAHPS? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps/
www.ahrq.gov/cahps42 … mailto:cahps1@westat.com
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions
Sign up for CAHPS Announcements
Questions or Comments
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg
AHRQ’S CAHPS … ® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement & Patient … Program
• CAHPS = Consumer Assessment of Healthcare
Providers and Systems
• Program advancing the … Surveys
• CAHPS surveys are the gold standard for patient
experience measurement … • The CAHPS program captures the patient’s voice.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
August 01, 2021 - Evolution of the Clinician & Group Survey from Version 1.0 to 4.0
CAHPS Clinician & Group Survey Evolution … , including CMS’s ACO
CAHPS Clinician & Group Survey Evolution Page 3
CAHPS Survey and the CAHPS … • CG-CAHPS Visit Survey 2.0. … In order to
promote consistency across versions of the CG-CAHPS Survey, including
CMS’s CAHPS surveys … , AHRQ is not releasing a 3.0 version of the CG-
CAHPS Visit Survey.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-case-mix-mode-adjustments-webcast-welcome.pdf
June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation
AHRQ’s CAHPS Surveys: … The Rationale for
Case Mix and Mode Adjustments
A Webinar Presented by the AHRQ CAHPS User Network … Connection
• Use Q&A: For Questions and communication
• Event Website: https://events.westat.com/cahps … webcast
► Download presentation slides, view agenda and speaker bios
2
https://events.westat.com/cahps … Shaller, MPA
Principal
Shaller Consulting
Moderator
Jonathan Bakdash, PhD
Social Science Analyst, CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - Pay-for-Performance (P4P) Efforts to
Improve Patient-Provider Interactions
Using the Clinician and Group CAHPS … identify and target modifiable provider behaviors
• July 2012:
► Administered Clinician and Group CAHPS … trend Press Ganey items
• October 2014:
► Provided P4P incentives based on Clinician and
Group CAHPS … every 6 months
27
AltaMed’s Shadow Coaching
• Identified “medium performers” based on CG-CAHPS … Performance and
Incentive Payment Data
• CG-CAHPS performance data
► First phase: July 2012 - June
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Healthcare Organizations on Improving Patient Experience webcast-Franchetti
Lessons on Improving CAHPS … ® Scores
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). … Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … Common challenges
• Opportunity identification
• Interventions
• Results
• Ongoing QI efforts
14
CAHPS … (53%)
• Medicaid: ‘Excellent’ NCQA Accreditation status for 19
consecutive years (2001 – 2019)
• CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - Clinician & Group (CG-CAHPS) Survey. … The CG-CAHPS survey is a product of the CAHPS
program, which is funded and administered by AHRQ. … The combination of the core CG–CAHPS Survey with the PCMH
Item Set constitutes the CAHPS PCMH Survey … ,
throughout this process to achieve alignment with the CAHPS Survey for ACOs and the CAHPS
for PQRS … –472–4746 or the PQRS CAHPS team at pqrscahps@hcqis.org.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
November 01, 2006 - Improving Patient Experience: Data Analysis Methods webcast - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren … Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement & Patient Safety, AHRQ … Program
• CAHPS = Consumer Assessment of Healthcare
Providers and Systems
• Program advancing the … Surveys
• CAHPS surveys are the gold standard for patient
experience measurement … • The CAHPS program captures the patient’s voice.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren … Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement & Patient Safety, AHRQ … Program
• CAHPS = Consumer Assessment of Healthcare
Providers and Systems
• Program advancing the … • The CAHPS program captures the patient’s voice. … CAHPS Surveys are considered the gold standard for patient
experience measurement!
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
January 01, 2012 - data from the CAHPS
survey. … Carla Zema
Okay so let’s start first with CAHPS. … There are also CAHPS supplemental items for quality improvement that are available on the CAHPS Web site … Thanks also for the
reminder of the CAHPS Database. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS
-
www.ahrq.gov/patient-safety/settings/multiple/index.html
August 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) is a suite of surveys originally … Surveys include:
Settings:
Clinician and group practices
Web: ahrq.gov/cahps/surveys-guidance … /cg
Emergency departments
Web: ahrq.gov/cahps/surveys-guidance/ed-cahps
Home healthcare
Web: … ahrq.gov/cahps/surveys-guidance/home
Hospices (hospice facility, hospital, home)
Web: ahrq.gov … /cahps/surveys-guidance/hospice
Hospitals
Web: ahrq.gov/cahps/surveys-guidance/hospital
Hospital