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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
    January 01, 2013 - The CAHPS program at the U.S. … AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered the CAHPS … • Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care survey data … CAHPS Database The CAHPS Database is the repository for data from selected CAHPS surveys. … The CAHPS Database currently contains 15 years of data from the CAHPS Health Plan Survey.
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-ahrq-program.pdf
    June 02, 2025 - the Child HCAHPS® Survey Database webcast-Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD Director, CAHPS … & SOPS Programs Center for Quality Improvement & Patient Safety, AHRQ AHRQ and the CAHPS Program … AHRQ can not require the use of our tools and products. • The CAHPS Program is: ► AHRQ’s investment … in patient experience of care survey development, research, voluntary databases 7 CAHPS Database … Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS Clinician
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
    June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience www.ahrq.gov/cahps/quality- … improvement/index.html 41 https://www.ahrq.gov/cahps/quality-improvement/index.html CAHPS Updates …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 43 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
    March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Confidential and proprietary … BLUE PLUS PERFORMANCE ON CAHPS March 17, 2015 Confidential and proprietary. … Louis Lake Cook PMAP and MNCare MNCare Only 14 2014 TOP BOX SCORES Blue Plus MN CAHPS Scores … Compared to 2014 National Adult Medicaid CAHPS Health Plan Survey 80th Percentile Top-Box Scores … Key elements impacting cahps scores “Environmental” Impacts on CAHPS scores Overcoming barriers
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
    September 01, 2015 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays GUIDING CONCEPTS FOR THE NEW … CAHPS® SURVEY Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program CAHPS Core Surveys: Some Examples … • Adult and child surveys released July/September 2015. 15 CAHPS Clinician & Group Survey 3.0 … community) • Value-based purchasing • Recognition and certification programs 16 Why a new CAHPS
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
    January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement 1 Issue … Brief How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement … This brief shares the experiences of two provider groups using the 12-Month version of the CAHPS … Clinician & Group (CG-CAHPS) Survey to improve the delivery of care. … Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com.
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
    January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement 1 Issue … Brief How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement … This brief shares the experiences of two provider groups using the 12-Month version of the CAHPS … Clinician & Group (CG-CAHPS) Survey to improve the delivery of care. … Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com.
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
    October 01, 2013 - The CAHPS Database includes national benchmarks for all of the versions of the CAHPS surveys and what … Why did we use CG-CAHPS? … On the CAHPS Web site, we have what we call the CAHPS Quality Improvement Guide. … Zema (closing), Slide 50 In terms of the CAHPS Web site, we apologize greatly that the CAHPS Web site … User Network and that information again that email address is CAHPS one, CAHPS with the number one,
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
    June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … of the U.S. healthcare system AHRQ is not: A regulatory agency 6 Measuring Patient Experience: CAHPS … reporting Certification and recognition Value-based purchasing Health service research 9 AHRQ CAHPS … Program Agency for Healthcare Research and Quality (AHRQ) Measuring Patient Experience: CAHPS® Program … CAHPS Surveys Measuring patient experience of care in different settings Uses for CAHPS Surveys
  10. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    June 02, 2025 - Answer ► Select Q&A ► Type question in the box that opens Type question here 40 Sign up for CAHPS … Announcements Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ www.ahrq.gov/cahps42 … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions Sign up for CAHPS Announcements Questions or Comments
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
    November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg AHRQ’S CAHPS … ® PROGRAM Caren Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Surveys • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice.
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
    August 01, 2021 - Evolution of the Clinician & Group Survey from Version 1.0 to 4.0 CAHPS Clinician & Group Survey Evolution … , including CMS’s ACO CAHPS Clinician & Group Survey Evolution Page 3 CAHPS Survey and the CAHPS … • CG-CAHPS Visit Survey 2.0. … In order to promote consistency across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys … , AHRQ is not releasing a 3.0 version of the CG- CAHPS Visit Survey.
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-case-mix-mode-adjustments-webcast-welcome.pdf
    June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation AHRQ’s CAHPS Surveys: … The Rationale for Case Mix and Mode Adjustments A Webinar Presented by the AHRQ CAHPS User Network … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … webcast ► Download presentation slides, view agenda and speaker bios 2 https://events.westat.com/cahps … Shaller, MPA Principal Shaller Consulting Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
    July 01, 2021 - Pay-for-Performance (P4P) Efforts to Improve Patient-Provider Interactions Using the Clinician and Group CAHPS … identify and target modifiable provider behaviors • July 2012: ► Administered Clinician and Group CAHPS … trend Press Ganey items • October 2014: ► Provided P4P incentives based on Clinician and Group CAHPS … every 6 months 27 AltaMed’s Shadow Coaching • Identified “medium performers” based on CG-CAHPS … Performance and Incentive Payment Data • CG-CAHPS performance data ► First phase: July 2012 - June
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - Healthcare Organizations on Improving Patient Experience webcast-Franchetti Lessons on Improving CAHPS … ® Scores CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). … Agenda • How does CAHPS fit into Neighborhood’s quality improvement (QI) efforts? … Common challenges • Opportunity identification • Interventions • Results • Ongoing QI efforts 14 CAHPS … (53%) • Medicaid: ‘Excellent’ NCQA Accreditation status for 19 consecutive years (2001 – 2019) • CAHPS
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
    January 01, 2015 - Clinician & Group (CG-CAHPS) Survey. … The CG-CAHPS survey is a product of the CAHPS program, which is funded and administered by AHRQ. … The combination of the core CG–CAHPS Survey with the PCMH Item Set constitutes the CAHPS PCMH Survey … , throughout this process to achieve alignment with the CAHPS Survey for ACOs and the CAHPS for PQRS … –472–4746 or the PQRS CAHPS team at pqrscahps@hcqis.org.
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
    November 01, 2006 - Improving Patient Experience: Data Analysis Methods webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Surveys • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice.
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
    November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … • The CAHPS program captures the patient’s voice. … CAHPS Surveys are considered the gold standard for patient experience measurement!
  19. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
    January 01, 2012 - data from the CAHPS survey. … Carla Zema Okay so let’s start first with CAHPS. … There are also CAHPS supplemental items for quality improvement that are available on the CAHPS Web site … Thanks also for the reminder of the CAHPS Database. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS
  20. www.ahrq.gov/patient-safety/settings/multiple/index.html
    August 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) is a suite of surveys originally … Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … ahrq.gov/cahps/surveys-guidance/home Hospices (hospice facility, hospital, home) Web: ahrq.gov … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital

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