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441. Understanding CAHPS® Surveys: A Primer for New Users Webcast - Questions and Answers (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users Webcast - Questions and Answers 38 QUESTIONS … Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected 40 CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ mailto:cahps1@westat.com … http://www.ahrq.gov/cahps/ Thank you!

442. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
     January 01, 2022 - 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook THE CAHPS DATABASES CAHPS Health Plan … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … Results are also presented on the CAHPS Data Tool (https://datatools.ahrq.gov/cahps), an online platform … To learn more, visit https://www.ahrq.gov/cahps/cahps- database. … https://www.ahrq.gov/cahps/cahps-database https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase

443. PCMH Fact Sheet (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - Development Process for the CAHPS PCMH Survey The CAHPS Team has been working with the National Committee … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … CAHPS Clinician & Group Survey and Reporting Kit The CAHPS Clinician & Group Survey is part of a Survey … CAHPS Database The CAHPS Database is the national repository for data from the CAHPS Health Plan and … the CAHPS Clinician & Group Surveys and submit data to the CAHPS Database.

444. 2012 Chartbook: What Patients Say About Their Health Care Providers and Clinics (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
     January 01, 2013 - The CAHPS program at the U.S. … AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered the CAHPS … • Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care survey data … CAHPS Database The CAHPS Database is the repository for data from selected CAHPS surveys. … The CAHPS Database currently contains 15 years of data from the CAHPS Health Plan Survey.

445. CAHPS® Clinician & Group Survey with Patient-Centered Medical Home Items (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
     October 30, 2020 - CAHPS® Clinician & Group Survey with Patient-Centered Medical Home Items CAHPS® Clinician & Group Survey … For guidance, please see Preparing a Questionnaire Using the CAHPS Clinician & Group Survey. … Please visit the CAHPS Web site to review supplemental items developed by the CAHPS Consortium and … File name: adult-eng-cg30-PCMH-2352a.docx Last updated: October 30, 2020 https://www.ahrq.gov/cahps … f%5B0%5D=survey%3A14140 mailto:cahps1@westat.com CAHPS Clinician & Group Adult Survey 3.0 with PCMH

446. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
     October 01, 2018 - have heard of the CAHPS Consortium, which is composed of the AHRQ CAHPS staff, Rand and the Yale University … And AHRQ relies heavily on the CAHPS Consortium for technical oversight of the CAHPS surveys, moving … So what is the CAHPS Narrative Elicitation Protocol? … 2018  Webcast October 2018 www.ahrq.gov/cahps | 12 of 15 that is also broken down by CAHPS, by … October 2018 www.ahrq.gov/cahps https://www.ahrq.gov/cahps/index.html Implementing the New CAHPS Protocol

447. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/lessons_from_top-performing_medical_practices_CG-CAHPS_transcript.pdf
     October 01, 2014 - Clinician & Group Survey, or CG-CAHPS. … We have links to the CAHPS site, the CAHPS Database site, and links to both the Meriter DeForest Clinic … , and other versions of CG-CAHPS for medical board certification. … by AHRQ, open to all users of CG-CAHPS as well as CAHPS Health Plan Survey users. … Julie Susi CG-CAHPS. I get it right from online from NRC Picker.

448. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
     September 01, 2015 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays GUIDING CONCEPTS FOR THE NEW … CAHPS® SURVEY Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program CAHPS Core Surveys: Some Examples … • Adult and child surveys released July/September 2015. 15 CAHPS Clinician & Group Survey 3.0 … community) • Value-based purchasing • Recognition and certification programs 16 Why a new CAHPS

449. Introducing the Child HCAHPS® Survey Database webcast-Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-ahrq-program.pdf
     June 02, 2025 - the Child HCAHPS® Survey Database webcast-Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD Director, CAHPS … & SOPS Programs Center for Quality Improvement & Patient Safety, AHRQ AHRQ and the CAHPS Program … AHRQ can not require the use of our tools and products. • The CAHPS Program is: ► AHRQ’s investment … in patient experience of care survey development, research, voluntary databases 7 CAHPS Database … Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS Clinician

450. Improving Patient Experience in Large Organizations webcast - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
     June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience www.ahrq.gov/cahps/quality- … improvement/index.html 41 https://www.ahrq.gov/cahps/quality-improvement/index.html CAHPS Updates …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 43 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

451. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
     March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Confidential and proprietary … BLUE PLUS PERFORMANCE ON CAHPS March 17, 2015 Confidential and proprietary. … Louis Lake Cook PMAP and MNCare MNCare Only 14 2014 TOP BOX SCORES Blue Plus MN CAHPS Scores … Compared to 2014 National Adult Medicaid CAHPS Health Plan Survey 80th Percentile Top-Box Scores … Key elements impacting cahps scores “Environmental” Impacts on CAHPS scores Overcoming barriers

452. Recent Insights Into CAHPS Survey Modes and Response Rates | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-111919.html
     December 01, 2019 - Recent Insights Into CAHPS Survey Modes and Response Rates November 19, 2019 Summary Speakers … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … and Quality AHRQ's CAHPS ® Program (PDF, 353 KB)   Marc Elliott, Ph.D. … YouTube embedded video: https://www.youtube-nocookie.com/embed/UnSKRQLYKjQ Recent Insights into CAHPS … Rates, November 19, 2019 [1 hour 29 minutes, 2 seconds]   Transcript Recent Insights into CAHPS

453. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement 1 Issue … Brief How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement … This brief shares the experiences of two provider groups using the 12-Month version of the CAHPS … Clinician & Group (CG-CAHPS) Survey to improve the delivery of care. … Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com.

454. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement 1 Issue … Brief How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement … This brief shares the experiences of two provider groups using the 12-Month version of the CAHPS … Clinician & Group (CG-CAHPS) Survey to improve the delivery of care. … Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com.

455. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
     October 01, 2013 - The CAHPS Database includes national benchmarks for all of the versions of the CAHPS surveys and what … Why did we use CG-CAHPS? … On the CAHPS Web site, we have what we call the CAHPS Quality Improvement Guide. … Zema (closing), Slide 50 In terms of the CAHPS Web site, we apologize greatly that the CAHPS Web site … User Network and that information again that email address is CAHPS one, CAHPS with the number one,

456. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
     June 02, 2025 - Answer ► Select Q&A ► Type question in the box that opens Type question here 40 Sign up for CAHPS … Announcements Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ www.ahrq.gov/cahps42 … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions Sign up for CAHPS Announcements Questions or Comments

457. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … of the U.S. healthcare system AHRQ is not: A regulatory agency 6 Measuring Patient Experience: CAHPS … reporting Certification and recognition Value-based purchasing Health service research 9 AHRQ CAHPS … Program Agency for Healthcare Research and Quality (AHRQ) Measuring Patient Experience: CAHPS® Program … CAHPS Surveys Measuring patient experience of care in different settings Uses for CAHPS Surveys

458. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg AHRQ’S CAHPS … ® PROGRAM Caren Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Surveys • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice.

459. CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish CAHPS® Nursing Home Survey: Long-Stay … Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument Information for Vendors … .... 12 File name: nursing-home-long-stay-span-651b.doc Last updated: September 01, 2011 1 CAHPS … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7. … _______ (0-10) 5 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 15.

460. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/5_Carla_Zema_Closing_slides_47-51.pdf
     January 01, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement To Ask a Question Click … • CAHPS E-mail Updates http://www.ahrq.gov http://www.ahrq.gov 2013 CG-CAHPS Database Comparative … Website: www.cahps.ahrq.gov mailto:cahps1@westat.com http://www.cahps.ahrq.gov/ To Ask a Question CAHPS … E-mail Updates 2013 CG-CAHPS Database Comparative Data Available After the Webcast Thank You!