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421. Introducing the Child HCAHPS® Survey Database webcast-Rubin (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-steps-participation.pdf
     May 20, 2022 - The CAHPS Databases are repositories for data from the CAHPS Child Hospital Survey, CAHPS Health Plan … Survey, and the CAHPS Home and Community Based Services Survey. … The 2022 CAHPS Child Hospital Survey Data Submission System is now closed Participation in the CAHPS … The CAHPS Database will accept all survey data collected January 2021 - December 2021 . … The CAHPS Database supports the following questionnaire: • CAHPS Child Hospital I Questionnaire 1.0

422. Health Plan Uses AHRQ Data and Surveys to Improve Service to Patients and Their Families | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/cquips0504.html
     October 01, 2014 - Search All Impact Case Studies August 2005 MetroPlus Health Plan in New York City is using CAHPS … To address some relatively poor scores in the State's biennial CAHPS Health Plan Surveys, MetroPlus launched … While the State's CAHPS survey helped the plan identify a real weakness, it was not sufficient to help … "We look at the CAHPS results as the gold standard in evaluating members' experiences," comments Ben … The CAHPS data were "much richer and more reliable than what [the clinic] had before," notes Patricia

423. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/excelling_cahps_lessons_medicaid_webinar_transcript.pdf
     January 01, 2016 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Excelling on CAHPS: … As shown here, facility surveys include HCAHPS, or Hospital CAHPS, for hospitals, as well as CAHPS for … for medical groups and individual clinicians, known as the CAHPS Clinician & Group Survey, or CG-CAHPS … I'm a member of the National CAHPS Consortium, Managing Director of the CAHPS Database, and I'll be … We have several case studies and links to the CAHPS site as well as the CAHPS Database site, and also

424. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
     June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash AHRQ’S CAHPS … Program ►AHRQ’s CAHPS program has advanced the science of measuring and improving patient experience … 10 Gain for Adding Narrative Items 11 CAHPS Narrative Item Sets • Clinician & Group Survey … Pediatric Care 12 AHRQ’S CAHPS PROGRAM Agency for Healthcare Research and Quality (AHRQ) CAHPS … Narrative Items CAHPS Narrative Item Sets

425. HCBS CAHPS Survey Database: What You Need to Know - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-closing.pdf
     June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - CLOSING 31 Q&A ? ? … Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 33 CAHPS … Contact the HCBS CAHPS Database E-mail: HCBSCAHPSDatabase@westat.com Phone: 1-855-580-4657 Website … HCBSCAHPSDatabase@westat.com https://cahpsdatabase.ahrq.gov/default_landing.aspx Q&A How to Ask a Question CAHPS

426. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
     January 15, 2014 - Using CG-CAHPS at Academic Medical Centers Gladys J. … UHC Members are names you recognize 42 ® 44 CG-CAHPS Pilot Studies at UHC In 2010, 28 UHC … • Members submitted 78,974 patient records to the CAHPS Database from 119 clinic sites working with … 2 vendors Using CG-CAHPS at Academic Medical Centers Who is University HealthSystem Consortium … CG-CAHPS Pilot Studies at UHC

427. CAHPS Moving Forward: Innovations in Tools and Research (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-101217.html
     June 01, 2018 - CAHPS Moving Forward: Innovations in Tools and Research (Webcast) October 12, 2017 Summary … AHRQ) hosted a Webcast to give survey users and researchers an opportunity to learn about the latest CAHPS … Speakers provided a comprehensive overview of how the CAHPS program works and presented highlights of … research findings on the value of CAHPS data for health care providers and consumers. … About the CAHPS Patient Narrative Elicitation Protocol  (PDF, 410 KB)

428. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
     May 01, 2013 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® 53 ® … care clinics • 2012—1 specialty care clinic • Implemented the base Version 2.0 visit-specific CG- CAHPS … • CG-CAHPS replaces previous in-house survey (with no external benchmarking capability) ® 56 … UMHS Objectives for Adopting CG-CAHPS • Ability to benchmark externally on measures of access, … the CG-CAHPS Comparative data Top Box Scores Top Box Scores—Available Tables Frequencies, Bar

429. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/7_Dale_Shaller_slides_72-75.pdf
     November 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance To Ask a Question … submit a question, type question here and hit submit. 72 • – • • • • • – • – • – • – CAHPS … Report Medicaid and CHIP Results: Fall 2014 Research Files CG: June 2014; HP: November 2014 • CAHPS … www.cahps.ahrq.gov 75 mailto:cahps1@westat.com http://www.cahps.ahrq.gov/ To Ask a Question CAHPS … Database 2014 Schedule CAHPS E-mail Updates Thank You!

430. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-closing.pdf
     June 02, 2025 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Closing Using the Webcast Console … question in the box that opens ► Make sure “All Panelists” is selected Type Question Here 29 CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 31 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

431. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Item Set Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS … captured in composite measures o Distal: Domains of care important to patients but not included in CAHPS … gathered via standardized surveys are more representative of the full range of patient experiences • CAHPS … Narrative Item Sets have been developed for the CAHPS Clinician & Group Survey, CAHPS Health Plan Survey

432. The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/3-are-you-ready/cahps-ambulatory-care-guide-section-3.pdf
     May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve?

433. 2021 Medicaid and Children's Health Insurance Program (CHIP) Chartbook: What Enrollees Say About Their Experiences With Their Health Plans and Medical Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-hp-chartbook.pdf
     January 01, 2021 - OVERVIEW 1 CAHPS Health Plan Survey Database 2021 Medicaid and CHIP Chartbook 2 CAHPS Health … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … https://datatools.ahrq.gov/cahps CAHPS Health Plan Survey Database 2021 Medicaid and CHIP Chartbook … To learn more, visit https://www.ahrq.gov/cahps/cahps- database. … https://www.ahrq.gov/cahps/cahps-database https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase

434. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-closing.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-CLOSING … CAHPS Updates • Sign up for email updates 39 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 40 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ THANK YOU!

435. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
     June 02, 2025 - question in the box that opens ► Make sure “All Panelists” is selected Type Question Here 42 CAHPS … Improvement Resources • CAHPS Improvement Guide • Reports and case studies www.ahrq.gov/cahps … 43 http://www.ahrq.gov/cahps CAHPS Updates Sign up for email updates 44 Questions or Comments …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 45 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

436. 2024 Child HCAHPS Survey Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
     January 01, 2024 - Child Hospital Survey Database The 2024 Consumer Assessment of Hea lthcare Providers and Systems (CAHPS … their child To view the full 2024 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-child-hcahps-chartbook.pdf For more information on the CAHPS Child Hospital Survey … Database: https://www.ahrq.gov/cahps/cahps-database/index.html AHRQ Pub. … /cahps-database/2024-child-hcahps-chartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html

437. 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook_infographic.pdf
     January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2019 Health Plan Survey Database … rate their health plan based on the 2019 Consumer Assessment of Healthcare Providers and Systems (CAHPS … https://cahpsdatabase.ahrq.gov/files/2019CAHPSHealthPlanChartbook.pdf For more information on the CAHPS

438. 2018 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook_execsummary.pdf
     January 01, 2018 - 2018 CAHPS Clinician & Group Survey Database Chartbook Executive Summary How 313,706 pa1tients from … of patient experience based on the 2018 Consumer Assessment of Healthcare Providers and Systems (CAHPS … https://cahpsdatabase.ahrq.gov/files/2018CAHPSClinicianGroupChartbook.pdf For more information on the CAHPS

439. 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_infographic.pdf
     January 01, 2019 - 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary CAHPS® 2019 Clinician & Group … of patient experience based on the 2019 Consumer Assessment of Healthcare Providers and Systems (CAHPS … https://cahpsdatabase.ahrq.gov/files/2019CAHPSClinicianGroupChartbook.pdf For more information on the CAHPS

440. 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook_execsummary.pdf
     January 01, 2017 - 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary cahps® 2017 Clinician & Group … measures of patient experience based on the 2017 Consumer Assessment of Healthcare Providers and Systems (CAHPS … https://cahpsdatabase.ahrq.gov/files/2017CAHPSClinicianGroupChartbook.pdf For more information on the CAHPS