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401. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-237-fullreport.pdf
     October 01, 2019 - , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … Specific CAHPS survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking Database … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to CAHPS specifications … XXI) and report to CMS that CAHPS was conducted.

402. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-listening-voice-of-patient-webcast-intro.pdf
     May 08, 2024 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Multiple Feedback Methods to Complement Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Survey Data A Webinar Presented by the AHRQ CAHPS User Network Wednesday, May 8, 2024 1:00 – 2:00 … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

403. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS … Hays, PhD University of California, Los Angeles, CA RAND Corporation, Santa Monica, CA CAHPS Clinician … recent visit ► Applicable to: − Primary and specialty care − In-person, phone, and video visits 18 CAHPS … OHE) and Office of Patient-Centered Care & Cultural Transformation. 19 Stakeholder Input about CAHPS … Health Plan and Clinician and Group Surveys • CAHPS 5.1 Health Plan/CAHPS 3.1 Clinician & Group surveys

404. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid: Final Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
     October 01, 2019 - can be included by those administering CAHPS. … Specific CAHPS survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking Database … Validity of CAHPS Questions CAHPS is a well-established tool for obtaining patient reports of their … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to CAHPS specifications … CAHPS Health Plan Surveys; Child Medicaid Survey 5.0. 2012.

405. Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
     November 01, 2020 - Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) Overview of the CAHPS Clinician & Group … Visit Survey 4.0 (beta) Document No. 3350 Page 1 CAHPS Clinician & Group Survey and Instructions … or approved as a CAHPS survey. … The CAHPS team recognized the Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) Document … Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) Document No. 3350 Page 4 CAHPS®

406. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=1
     June 12, 2025 - For more information, go to the CAHPS® website at https://www.ahrq.gov/cahps . … What do CAHPS® surveys measure? … For more about CAHPS, go to: https://www.ahrq.gov/cahps . What is the CAHPS® database? … The CAHPS® Database is the national repository for data from the CAHPS family of surveys. … For details, go to: https://www.ahrq.gov/cahps/cahps-database/ .

407. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
     June 02, 2025 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction The CAHPS Child Hospital … Using Database Results and New Narrative Items to Guide Improvement A Webinar Presented by the AHRQ CAHPS … Connection • Use Q&A: For Questions or Other Problems • Event Website: https://events.westat.com/cahps … Shaller, MPA Principal Shaller Consulting Group Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS … Officer/SVP Boston Children’s Hospital Associate Professor, Harvard Medical School Teresa Dodson, MA CAHPS

408. CAHPS Home and Community-Based Services Survey Data Use Agreement (pdf file)
     cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DUA-with-CMS-Authorizations.pdf
     December 01, 2024 - CAHPS Home and Community-Based Services Survey Data Use Agreement The CAHPS Home and Community-Based … Survey data they provide to the CAHPS Database for purposes of reporting state-level HCBS CAHPS Survey … that have administered the HCBS CAHPS Survey and are willing to submit their HCBS CAHPS Survey data … Because Participating Organizations voluntarily submit data to the CAHPS Database, the CAHPS Database … If more than one version of the HCBS CAHPS Survey was administered, a copy of each HCBS CAHPS Survey

409. Development of the CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
     July 01, 2022 - Development of the CAHPS Health Information Technology Item Set Nearly all health care providers … To assess the impact of these technologies on patients, AHRQ asked the CAHPS Consortium to develop an … In June 2006, AHRQ hosted a meeting with health IT and CAHPS survey experts, as well as stakeholders … The CAHPS team conducted focus groups with health IT users. … In 2011, AHRQ released the CAHPS Health Information Technology Item Set for use with the original CAHPS

410. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
     March 01, 2010 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast The Value and Impact of CAHPS Paul … Yale School of Public Health www.ahrq.gov/cahps Reported Patient Experiences are Related to other … Medical Care Research & Review. 71(5):522-54. 32 www.ahrq.gov/cahps Patient Experience and Patient … Can CAHPS Scores Be Improved? … Ambulatory Care Improvement Guide Can CAHPS Scores Be Improved?

411. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
     October 03, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Implementing the … New CAHPS® Protocol for Obtaining Patient Comments About Their Care A Webcast Presented by the … AHRQ CAHPS User Network October 3, 2018 1:00 – 2:00 pm ET www.ahrq.gov/cahps Need Help? …  Use Q&A feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions … Today’s Speakers Caren Ginsberg, Ph.D., Director, CAHPS Division, Center for Quality Improvement

412. Health-Literacy-Hp-Cahps-Adult-Spanish-2157-3B (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.docx
     June 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy Population Version: Adult Supplemental … Items for the CAHPS® Health Plan Survey 5.0 Topic: Health Literacy Population Version: Adult Language … : Spanish Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order … Learn more about CAHPS supplemental items. Questions Placement and Other Instructions P-HL1. … P-HL54 Must use P-HL53 if using this item 12/1/2017 Page 1 Document No. 2157-3b www.ahrq.gov/cahps

413. Health-Literacy-Cg-Cahps-Adult-Spanish-2357-3B (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.docx
     June 02, 2025 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Health Literacy Population Version: Adult … Supplemental Items for the CAHPS® Clinician & Group Survey 3.0 Topic: Health Literacy Population Version … : Adult Language: Spanish Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental … Learn more about CAHPS supplemental items. Questions Placement and Other Instructions C-HL1. … veces 4|_| Siempre After core question 17 12/1/2017 Page 1 Document No. 2357-3b www.ahrq.gov/cahps

414. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
     June 12, 2015 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … www.cahps.ahrq.gov To Ask a Question 33 www.cahps.ahrq.gov 2013 CG-CAHPS Database Comparative … Database Chartbook 35 www.cahps.ahrq.gov CAHPS Database 2015 Schedule • Clinician & Group … Database Comparative Data Available 2013 CG-CAHPS Database Chartbook CAHPS Database 2015 Schedule … CAHPS E-mail Updates Thank You!

415. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast - WELCOME (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast … - WELCOME AHRQ’s CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and … Improvement A Webinar Presented by the AHRQ CAHPS User Network Wednesday, September 13 12:00 – 1:00 … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … slides, view agenda and speaker bios 2 Today’s Agenda • Welcome from AHRQ • Overview of AHRQ’s CAHPS

416. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
     June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Preliminary Findings … Initiatives and Clinical Professor, Center for Patient Partnerships Madison, WI www.ahrq.gov/cahps … 0% 10% 20% 30% 40% 50% 60% 32 What’s Important to NYP Patients: Part 1 Relative to CG-CAHPS … Composites Integral 28% Proximal 19% Distal 53% www.ahrq.gov/cahps 0% 10% 20% 30% 40% … Care 36% MD Communications 53% Coordination of Care 3% Front-Office Staff 8% www.ahrq.gov/cahps

417. Patient Experience Measures from the CAHPS Nursing Home Family Member Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
     December 28, 2017 - Patient Experience Measures from the CAHPS Nursing Home Family Member Survey Patient Experience Measures … from the CAHPS Nursing Home Family Member Survey CAHPS® Nursing Home Family Member Survey … Measures from the CAHPS Nursing Home Family Member Survey Document No. 609 Page 2 CAHPS® Nursing … Learn more about using CAHPS survey results to improve patient experience. … Related resource: The CAHPS Ambulatory Care Improvement Guide http://www.ahrq.gov/cahps/consumer-reporting

418. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/3_Liza_Nyeko_slides_37-40.pdf
     October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement Using CG-CAHPS for Patient … Improvement Work at Massachusetts General Hospital Liza Nyeko Rick Evans October 8, 2013 CG-CAHPS … improvements, providers, and staff • collect hundreds of comments weekly on gamut of issues CG-CAHPS … • Utilized to generate internal ongoing and custom reports • • • • • • • • • • CG-CAHPS … CG-CAHPS Data Access CG-CAHPS Reporting

419. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     June 02, 2025 - Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Consortium: AHRQ, RAND, Yale, and Westat 8 CAHPS Surveys • CAHPS surveys are the gold standard … • The CAHPS program captures the patient’s voice. … data 11 AHRQ’S CAHPS®Program AHRQ’s Core Competencies What is CAHPS? … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

420. Patient Experience Measures from the CAHPS® Surgical Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
     November 28, 2017 - CAHPS® Surgical Care Survey CAHPS® Surgical Care Survey Document No. 409 Updated 11/28/2017 Patient … Types of Measures Like all CAHPS surveys, the CAHPS Surgical Care Survey generates three types of results … Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 2 CAHPS® Surgical Care Survey … for the CAHPS Clinician & Group Survey: • How To Report Results of the CAHPS Clinician & Group Survey … Patient Experience Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 6 CAHPS