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381. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
     June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned … below the national average • Access was well below the national average Comparing trends in CG-CAHPS … to H-CAHPS: • H-CAHPS results on many individual questions are lower than national average but “9 … overall “halo” effect for UHC hospitals that seems to exist in the inpatient setting (as seen in H-CAHPS … At the time, academic medical centers were not showing superior performance on the issues that CG-CAHPS

382. CAHPS End-of-Life Care Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/end-of-life/index.html
     May 01, 2025 - CAHPS End-of-Life Care Survey The Consumer Assessment of Healthcare Providers and Systems (CAHPS … Users of this survey can consult the following guidance on using CAHPS surveys: CAHPS survey design and … Analyzing CAHPS survey data . … Development of the CAHPS End-of-Life Care Survey The CAHPS End-of-Life Care Survey was developed and … The 37-item survey was finalized and approved by AHRQ for the CAHPS trademark in 2024.

383. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-237-fullreport.pdf
     October 01, 2019 - , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … Specific CAHPS survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking Database … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to CAHPS specifications … XXI) and report to CMS that CAHPS was conducted.

384. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-listening-voice-of-patient-webcast-intro.pdf
     May 08, 2024 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Multiple Feedback Methods to Complement Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Survey Data A Webinar Presented by the AHRQ CAHPS User Network Wednesday, May 8, 2024 1:00 – 2:00 … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

385. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS … Hays, PhD University of California, Los Angeles, CA RAND Corporation, Santa Monica, CA CAHPS Clinician … recent visit ► Applicable to: − Primary and specialty care − In-person, phone, and video visits 18 CAHPS … OHE) and Office of Patient-Centered Care & Cultural Transformation. 19 Stakeholder Input about CAHPS … Health Plan and Clinician and Group Surveys • CAHPS 5.1 Health Plan/CAHPS 3.1 Clinician & Group surveys

386. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=1
     June 12, 2025 - For more information, go to the CAHPS® website at https://www.ahrq.gov/cahps . … What do CAHPS® surveys measure? … For more about CAHPS, go to: https://www.ahrq.gov/cahps . What is the CAHPS® database? … The CAHPS® Database is the national repository for data from the CAHPS family of surveys. … For details, go to: https://www.ahrq.gov/cahps/cahps-database/ .

387. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid: Final Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
     October 01, 2019 - can be included by those administering CAHPS. … Specific CAHPS survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking Database … Validity of CAHPS Questions CAHPS is a well-established tool for obtaining patient reports of their … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to CAHPS specifications … CAHPS Health Plan Surveys; Child Medicaid Survey 5.0. 2012.

388. Patient Experience Measures from the CAHPS Nursing Home Family Member Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
     December 28, 2017 - Patient Experience Measures from the CAHPS Nursing Home Family Member Survey Patient Experience Measures … from the CAHPS Nursing Home Family Member Survey CAHPS® Nursing Home Family Member Survey … Measures from the CAHPS Nursing Home Family Member Survey Document No. 609 Page 2 CAHPS® Nursing … Learn more about using CAHPS survey results to improve patient experience. … Related resource: The CAHPS Ambulatory Care Improvement Guide http://www.ahrq.gov/cahps/consumer-reporting

389. 2014 CAHPS Health Plan Survey Database Chartbook (pdf file)
     cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
     October 01, 2014 - 2014 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2014 CAHPS Health Plan Survey … The CAHPS program at the U.S. … AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered the CAHPS … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, … About the CAHPS Health Plan Survey Database CAHPS Database The CAHPS Database is the repository for

390. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
     October 03, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Implementing the … New CAHPS® Protocol for Obtaining Patient Comments About Their Care A Webcast Presented by the … AHRQ CAHPS User Network October 3, 2018 1:00 – 2:00 pm ET www.ahrq.gov/cahps Need Help? …  Use Q&A feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions … Today’s Speakers Caren Ginsberg, Ph.D., Director, CAHPS Division, Center for Quality Improvement

391. Development of the CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
     July 01, 2022 - Development of the CAHPS Health Information Technology Item Set Nearly all health care providers … To assess the impact of these technologies on patients, AHRQ asked the CAHPS Consortium to develop an … In June 2006, AHRQ hosted a meeting with health IT and CAHPS survey experts, as well as stakeholders … The CAHPS team conducted focus groups with health IT users. … In 2011, AHRQ released the CAHPS Health Information Technology Item Set for use with the original CAHPS

392. Patient Experience Measures from the CAHPS® Surgical Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
     November 28, 2017 - CAHPS® Surgical Care Survey CAHPS® Surgical Care Survey Document No. 409 Updated 11/28/2017 Patient … Types of Measures Like all CAHPS surveys, the CAHPS Surgical Care Survey generates three types of results … Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 2 CAHPS® Surgical Care Survey … for the CAHPS Clinician & Group Survey: • How To Report Results of the CAHPS Clinician & Group Survey … Patient Experience Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 6 CAHPS

393. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     June 02, 2025 - Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Consortium: AHRQ, RAND, Yale, and Westat 8 CAHPS Surveys • CAHPS surveys are the gold standard … • The CAHPS program captures the patient’s voice. … data 11 AHRQ’S CAHPS®Program AHRQ’s Core Competencies What is CAHPS? … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

394. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
     June 12, 2015 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … www.cahps.ahrq.gov To Ask a Question 33 www.cahps.ahrq.gov 2013 CG-CAHPS Database Comparative … Database Chartbook 35 www.cahps.ahrq.gov CAHPS Database 2015 Schedule • Clinician & Group … Database Comparative Data Available 2013 CG-CAHPS Database Chartbook CAHPS Database 2015 Schedule … CAHPS E-mail Updates Thank You!

395. Developing Invitation Messages that Increase CAHPS Survey Response Rates Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
     September 01, 2019 - division and CAHPS program. … , known as CG-CAHPS. … or based on CG-CAHPS since 2005. … ARQH itself through the CAHPS program has developed some guidance that's available on the CAHPS' site … phone number 1-800-492-9261, and access the CAHPS website at this URL, www.ahrq.gov/cahps.

396. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
     January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Sponsor Report …  Based on submissions to CAHPS Database  ACAP works with Westat to obtain authorizations (health … averages result from an ACAP analysis of CAHPS data from AHRQ’s CAHPS Database 69% 64% 62% 56% … Overall Health Plan Rating, 2011 Rating of 9 or 10 Rating of7 or 8 40 CAHPS Sponsor Report The … ACAP Use of Sponsor Report ACAP CAHPS Analysis

397. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 2 CAHPS® Dental Plan Survey … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 3 CAHPS … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 4 CAHPS®

398. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/about/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 2 CAHPS® Dental Plan Survey … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 3 CAHPS … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 4 CAHPS®

399. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast - WELCOME (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast … - WELCOME AHRQ’s CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and … Improvement A Webinar Presented by the AHRQ CAHPS User Network Wednesday, September 13 12:00 – 1:00 … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … slides, view agenda and speaker bios 2 Today’s Agenda • Welcome from AHRQ • Overview of AHRQ’s CAHPS

400. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … for PQRS Survey, which also builds upon the CG- CAHPS core survey. … The CAHPS Ambulatory Care Improvement Guide 2. Why Improve Patient Experience? … The CAHPS Ambulatory Care Improvement Guide 2. Why Improve Patient Experience?