-
www.talkingquality.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
www.monahrq.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
monahrq.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
pbrn.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
cahps.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
pcmh.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
talkingquality.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
patientregistry.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
ahrqpubs.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
preventiveservices.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
ce.effectivehealthcare.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - ®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles … Underlying CAHPS Surveys
Using the CAHPS Name
What Is Patient Experience? … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Announcements
Contact CAHPS
What Is Patient Experience? … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-04-fry.pdf
February 25, 2019 - CAHPS 101
HOW ARE CAHPS SURVEYS
ADMINISTERED? … SAS macro
24
CAHPS Resources
25
AHRQ CAHPS Web site:
www.ahrq.gov/cahps
• Surveys
• Survey administration … methods
• FAQs and answers
• Bibliography
• CAHPS Ambulatory Care
Improvement Guide
AHRQ CAHPS Database … Technical
Assistance
TalkingQuality:
www.ahrq.gov/talkingquality
http://www.ahrq.gov/cahps
http … ://www.ahrq.gov/talkingquality
How are CAHPS Surveys Administered?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-06-fry-closing.pdf
February 25, 2019 - CAHPS 101
Using the Webcast Console to
Submit Questions
• Question and Answer
► Select Q&A
► Type … question in the box
that opens
Type question here
36
CAHPS GovDelivery Listserv
• Want to stay … up-to-date on all things CAHPS? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
38
mailto: cahps1 … @westat.com
www.ahrq.gov/cahps/
Using the Webcast Console to Submit Questions
CAHPS GovDelivery Listserv
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-05-edgman-levitan.pdf
February 25, 2019 - CAHPS 101
HOW ARE SURVEY RESULTS
USED?
Susan Edgman-Levitan, PA
Executive Director
John D. … Surveys
To Improve Patient Experience
Monitor and assess performance on
CAHPS measures
- Compare … resources for research:
► CAHPS Database Research Files
► CMS Data Sets for CAHPS surveys
► SEER ( … Surveillance, Epidemiology, and End Results) and
Medicare CAHPS Linked Dataset
34
CAHPS Database … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
February 22, 2019 - CAHPS 101
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS Division
Center for … Consortium: AHRQ, RAND, Yale, and Westat
8
CAHPS Surveys
• CAHPS surveys are the gold standard … • The CAHPS program captures the patient’s voice. … data
11
AHRQ’S CAHPS®Program
AHRQ’s Core Competencies
What is CAHPS? … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
February 25, 2019 - CAHPS 101
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT? … were met
and how they felt about
their care
• Likert (rating) scales
• Subjective assessment
CAHPS … Survey Content
CAHPS Core
Questionnaire
CAHPS
Supplemental
Items
Customized
CAHPS
Survey … Patient Satisfaction
CAHPS Survey Principles
Correlation with Other Key Outcomes
CAHPS Core Surveys … : Some Examples
CAHPS Survey Content
Examples of CAHPS Composite Measures
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-01-fry-intro.pdf
January 08, 2019 - CAHPS 101
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast Presented by the AHRQ CAHPS … Type question here
3
Today’s Speakers
• Caren Ginsberg, Ph.D., CPXP, Director,
CAHPS … Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital, Co-PI, Yale CAHPS
team … program
• Discuss what the CAHPS surveys are and what their purpose is
• Describe how CAHPS surveys … 5
Understanding CAHPS®Surveys: A Primer for New Users
Need Help?
-
patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
January 01, 2016 - The CAHPS® Ambulatory Care Improvement Guide
PROJECT SUMMARY
The CAHPS® Ambulatory Care Improvement … Guide
The Aim
The CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey are widely used … Users of the Guide can also find over a dozen improvement strategies organized by CAHPS survey topics … Our Approach
The CAHPS Improvement Guide was first developed in the early 2000’s to support Medicare … health plans that
receive CAHPS Health Plan Survey scores from the Centers for Medicare & Medicaid
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
January 01, 2016 - The CAHPS® Ambulatory Care Improvement Guide
PROJECT SUMMARY
The CAHPS® Ambulatory Care Improvement … Guide
The Aim
The CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey are widely used … Users of the Guide can also find over a dozen improvement strategies organized by CAHPS survey topics … Our Approach
The CAHPS Improvement Guide was first developed in the early 2000’s to support Medicare … health plans that
receive CAHPS Health Plan Survey scores from the Centers for Medicare & Medicaid
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
January 01, 2016 - The CAHPS® Ambulatory Care Improvement Guide
PROJECT SUMMARY
The CAHPS® Ambulatory Care Improvement … Guide
The Aim
The CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey are widely used … Users of the Guide can also find over a dozen improvement strategies organized by CAHPS survey topics … Our Approach
The CAHPS Improvement Guide was first developed in the early 2000’s to support Medicare … health plans that
receive CAHPS Health Plan Survey scores from the Centers for Medicare & Medicaid