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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
June 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg
AHRQ’S CAHPS® Program … track and
improve performance and evaluate progress of the US
healthcare system.
8
9
The AHRQ CAHPS … ® Program
• CAHPS = Consumer Assessment of Healthcare Providers and
Systems
• Program advancing the … experiences with their healthcare
• Initiated and funded by AHRQ since 1995
https://www.ahrq.gov/cahps … https://www.ahrq.gov/cahps
CAHPS Program Activities
• Conducting research to further…
► our understanding
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Patient Experience and the Patient’s Voice:
Introduction and Background
Caren Ginsberg, PhD
Director, CAHPS … ® and SOPS® Programs
Agency for Healthcare Research and Quality
AHRQ and the CAHPS Program
• AHRQ … • AHRQ’s CAHPS program has advanced the science of patient experience:
Validated surveys for high-stakes … There
are many ways to gather information from patients:
• Quantitative Methods:
► CAHPS surveys,
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
September 08, 2017 - the CAHPS Health Plan Survey
CAHPS® Health Plan Survey and Instructions
Document No. 2109
Updated … for all CAHPS surveys
• Analyzing CAHPS Survey Data: Free
programs for analyzing the data, guidance … https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com
https://www.ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/helpful-resources/analysis/index.html
http://www.ahrq.gov/cahps/surveys-guidance … Patient Experience Measures from the CAHPS Health Plan Survey
Document No. 2109
Page 3
CAHPS
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www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Using CAHPS Clinician & Group Survey Data
Users of the Clinician & Group Survey include medical … CAHPS Ambulatory Care Improvement Guide
The CAHPS Ambulatory Care Improvement Guide (PDF, 156 KB … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide . … How To Report Results of the CAHPS Clinician & Group Survey (PDF, 971 KB).
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
January 01, 2013 - CAHPS Consortium
The CAHPS Family of Surveys
Clinician & Group Surveys (CG-CAHPS)
CAHPS Surveys … CG-CAHPS Core Measures
CG-CAHPS Survey Versions
Factors to Consider in Selection
Profile of … Survey Results
Actions
CG-CAHPS Results - Providers
CG-CAHPS Data
Questions
Using CG-CAHPS … To Ask a Question
CAHPS E-mail Updates
2013 CG-CAHPS Database Comparative Data Available
After … Slide 10.pdf
CG-CAHPS Survey Versions
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - Section 1: About the CAHPS Ambulatory Care Improvement Guide
Contents
1.A. … What are CAHPS surveys? … surveys: the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … ) or other CAHPS surveys. … Table 1-2 Core composite measures in the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-2023hcbs-survey-webcast-shaller.pdf
June 06, 2024 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Know - Opening
Participating in the 2023 CAHPS® Home and
Community-Based Services (HCBS CAHPS) Survey … Database: What You Need to Know
A Webcast Presented by the AHRQ CAHPS User Network
June 6, 2024 … Survey
► HCBS CAHPS Database
• Questions and Answers
4
Participating in the 2023 CAHPS® Home and … Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know
Webcast Technical Info
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro
Understanding CAHPS® Surveys:
A Primer … for New Users
A Webcast Presented by the AHRQ CAHPS User Network
January 11, 2018
1:00 – 2:00 pm ET … www.ahrq.gov/cahps
Our Focus Today
• Present a comprehensive overview of the CAHPS
program
• … Discuss what the CAHPS surveys are and what
their purpose is
• Describe how CAHPS surveys are developed … 2
www.ahrq.gov/cahps
Today’s Speakers
3
• Caren Ginsberg, PhD, Director, CAHPS Division, Center
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-dodson.pdf
April 12, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items: The Child HCAHPS Database
The Child … HCAHPS Database
Teresa Dodson, MA
CAHPS Database Manager
Westat
AHRQ CAHPS Database Overview
• … Databases are for selected CAHPS surveys
• Two major applications:
► Facilitates comparisons of patient … experiences
► De-identified data for research
26
AHRQ CAHPS Database Overview
• Participation is … Results are de-identified so no participating organization’s data are
ever publicly reported
27
CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - About the CAHPS® Health Literacy Item Set for Hospitals
About the CAHPS Health Literacy Item Set for … Page 1
Introduction
The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the
capacity of the CAHPS … the CAHPS Health Plan Survey. … Topics Covered by the CAHPS Health Literacy Item
Set for Hospitals
The CAHPS Health Literacy Item Set
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - CAHPS Survey Administration: What We Know and Potential Research Questions
CAHPS Survey Administration … Importantly, however, literature on both the CAHPS Hospital Survey and non-CAHPS surveys has found
that … There is limited and conflicting CAHPS research
comparing these two approaches, but current AHRQ CAHPS … In-Person Interviews
The only CAHPS surveys that recommend in-person interviews are the CAHPS Nursing … In-Person Distribution—CAHPS guidelines do not recommend in-person distribution of CAHPS
surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
January 01, 1998 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLEARY
Overview of CAHPS Mental Health … Emeritus and Dean
Emeritus
Yale School of Public Health
Today’s Presentation
• Short history of CAHPS … health care services for the
CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey
► New … in 2024: CAHPS Outpatient Mental Health Survey
► In progress: CAHPS Inpatient Survey; field testing … of CAHPS Mental Health Surveys
Early History of CAHPS Mental Health Care Surveys
Experience of Care
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
May 11, 2016 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … Questionnaire
• CAHPS Child Hospital Survey: Overview
of the Questionnaire
• CAHPS Child Hospital … • Sample Telephone Script for the CAHPS
Child Hospital Survey
• Translating CAHPS Surveys
Data … CAHPS Surveys
Reporting Measures and Guidelines
• Patient Experience Measures from the
CAHPS … Survey and Instructions page of the CAHPS site: ahrq.gov/cahps.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Clinician & Group Survey (CG-CAHPS). … Key Findings About Comparability
The CAHPS Consortium’s analyses of CG-CAHPS 2.0 data from the 2014 … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys-
guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys-
guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html
http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - About the CAHPS® Health Literacy Item Set for Hospitals
CAHPS® Adult Hospital Survey: Supplemental … 10/01/2015
Page 1
Introduction
The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the
capacity of the CAHPS … Similar item sets are available to supplement the CAHPS Clinician & Group Survey
and the CAHPS Health … http://www.hcahpsonline.org/
CAHPS® Adult Hospital Survey: Supplemental Items
About the CAHPS Health
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-intro-slides.pdf
October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
CAHPS® Moving Forward:
Innovations … in Tools and
Research
A Webcast Presented by the AHRQ CAHPS User Network
October 12, 2017
12:30 – … 2:00 pm ET
www.ahrq.gov/cahps
Our Focus Today
• Present a comprehensive overview of the CAHPS program … • Highlight key accomplishments during the past 5 years
• Discuss how the CAHPS program is advancing … 2
www.ahrq.gov/cahps
Today’s Speakers
3
• Caren Ginsberg, Ph.D., Director, CAHPS Division, Center
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/outpatient-mental-health-survey-measures.pdf
June 02, 2025 - Patient Experience Measures from the CAHPS Outpatient Mental Health Survey
Section 4: Patient Experience … Measures from the CAHPS Outpatient Mental Health Survey
Page 10
Guidelines for Using the CAHPS … ® Outpatient Mental Health Survey
Section 4: Patient Experience Measures from
the CAHPS Outpatient … Learn more
about CAHPS measures and reporting CAHPS survey results. … /consumer-reporting/index.html
Section 4: Patient Experience Measures from the CAHPS Outpatient Mental
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-intro.pdf
May 18, 2023 - HCBS CAHPS Survey Database: What You Need to Know - INTRO
Participating in the 2022 CAHPS® Home and … Community-Based Services (HCBS CAHPS)
Survey Database: What You Need to Know
A Webcast Presented … by the AHRQ CAHPS User Network
May 18, 2023
12:30 – 1:30 pm ET
2
Webcast Technical Info
• Audio … , MD
• Kathleen Woodward, M.S.P.H., The Lewin Group, Falls
Church, VA
• Michael Corrothers, HCBS CAHPS … Survey
►HCBS CAHPS Database
• Questions and Answers
Participating in the 2022 CAHPS®Home and Community-Based