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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
Introducing the New
CAHPS Clinician & Group … Survey 3.0
A Webcast Presented by the AHRQ CAHPS User Network
September 17, 2015
1:00 – 2:30 pm … EDT
www.cahps.ahrq.gov
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers
and … standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess … Clinician & Group Survey 3.0
CAHPS Webcast Series
CAHPS Family of Surveys
Our Focus Today
Today
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6c.pdf
March 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Open Notes
The CAHPS Ambulatory Care
Improvement Guide … March 2017
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … www.opennotes.org/toolkit/
http://www.rwjf.org/en/culture-of-health/2016/02/the_next_phase_ofth.html
The CAHPS
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www.ahrq.gov/news/newsroom/case-studies/201715.html
March 01, 2018 - Southern California residents, uses AHRQ's Consumer Assessment of Healthcare Providers and Systems ( CAHPS … CAHPS survey data are summarized for individual physicians and made available for all physicians to see … Chen said that physicians like getting CAHPS reports because they provide information that can balance … "CAHPS data enable us to hold providers to the same universal high standard of patient-centric care. … Shadow coaching has led to noteworthy improvements in CAHPS scores over time, he noted.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0238-technicalspecs.pdf
June 02, 2025 - Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children … on Medicaid : Measure Specifications
Appendix: Measure Specification
Reporting of Supplemental CAHPS … Definitions
CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of the U.S.
Agency for Healthcare Research and Quality (AHRQ). … Item Set This is an extensive set of supplemental items for the CAHPS Health Plan Survey.
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www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … Clinician & Group Survey (CG-CAHPS) to its adult and child primary and specialty care patients. … reviews and uses data from both the CAHPS Health Plan Survey and the Clinician & Group Survey. … providers based on the CAHPS overall provider rating. … It also uses the CAHPS Hospital Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
October 01, 2023 - Communication Team
• Goals of CAHPS Communication Team
► Members represent AHRQ, Westat, Yale and Rand … CAHPS team
members
► Goals:
− Sharing information about research activities with designated partners … 30
Using CAHPS Surveys
To Improve Patient Experience
Monitor and assess performance on
CAHPS measures … Health Outcomes
Business Outcomes
New CAHPS Surveys
Potential Testing Activities
Using CAHPS Surveys … To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Ambulatory CAHPS Improvement
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www.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
April 01, 2020 - Defense's health plan for military personnel and their dependents—developed this survey independent of the CAHPS … development process with the same emphasis on standardization and scientific rigor that characterize CAHPS … Submission to CAHPS Consortium . … Dental Plan Survey as a CAHPS instrument. … survey as an official CAHPS product in December 2006.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
October 01, 2017 - University Of California – Los Angeles and RAND Health Program
www.ahrq.gov/cahps
CAHPS Family of … 19
www.ahrq.gov/cahps
Updates and Additions to CAHPS
Survey Suite
• CG-CAHPS 3.0
https://www.ahrq.gov … /cahps/surveys-guidance/cg/index.html
• Cancer Care
https://www.ahrq.gov/cahps/surveys-guidance/cancer … /cancer/index.html
https://www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
www.ahrq.gov/cahps … https://www.ahrq.gov/cahps/surveys-guidance/item-
sets/search.html
• “Your CAHPS” tool
• Web-based
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
September 01, 2015 - Preparing a Questionnaire Using the CAHPS Clinician & Group Survey
Preparing a Questionnaire Using … the CAHPS Clinician & Group Survey
Document No. 2032
Updated 9/1/2015
CAHPS® Clinician & Group … and Emails
for the CAHPS Clinician & Group
Survey
• Sample Telephone Script for the CAHPS
Clinician … & Group Survey
• Translating CAHPS Surveys
Data Analysis Program and
Guidelines
• CAHPS Analysis … Also see the FAQs on the CAHPS Web site:
https://cahps.ahrq.gov/apps/FAQ.aspx.
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
April 17, 2017 - Sample Telephone Script for the CAHPS Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … http://www.ahrq.gov/cahps/
http://www.ahrq.gov/cahps/
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps … CAHPS® Child Hospital Survey and Instructions
Sample Telephone Script for the CAHPS Child Hospital
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Questions and … Answers
www.ahrq.gov/cahps
Using the Webcast Console to Submit Questions
• Question and Answer … Select Q&A
Type question in the box
that opens
Type question here
53
www.ahrq.gov/cahps
Get … CAHPS News and Announcements
• Want to stay up to date on all things CAHPS? … mailto:cahps1@westat.com
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
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www.ahrq.gov/cahps/news-and-events/events/webinar-011124.html
June 01, 2024 - Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … test web-first administration modes for Medicare CAHPS and the CAHPS Hospice Survey. … Social Science Analyst CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality … Senior Principal Researcher RAND Santa Monica, CA The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
October 22, 2014 - A Webcast Presented by the CAHPS User Network
October 22, 2014
1:00 – 2:00 pm EDT
CAHPS Webcast … Comparison Data
• CG-CAHPS comparison scores come from the
national CAHPS Database
• Free service … open to all users of CG-CAHPS and
CAHPS Health Plan Surveys on a voluntary basis
• Comparative results … Core Measures: Lessons from Top-Performing Medical Practices
CAHPS Webcast Series
CAHPS Family of … CG-CAHPS Survey
CG-CAHPS Comparison Data
CG-CAHPS Percentile Distribution 2013 Adult Visit Version
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
January 01, 2018 - Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript
Understanding CAHPS Surveys: … AHRQ CAHPS Web site. … of CAHPS items. … of CAHPS. … www.ahrq.gov/cahps
https://www.ahrq.gov/cahps/index.html
Understanding CAHPS Surveys: A Primer for
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - the CAHPS Clinician & Group Survey
CAHPS® Clinician & Group Survey and Instructions
Patient … & Group Survey
Available for all CAHPS surveys
• Analyzing CAHPS Survey Data: Free
programs for … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps … Measures from the CAHPS Clinician & Group Survey
Document No. 2309
Page 1
CAHPS® Clinician & … Types of Measures
Like all CAHPS surveys, the CAHPS Clinician & Group Survey generates three types
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
August 01, 2010 - How to Report Results of the CAHPS Clinician & Group Survey
How to Report
Results of the CAHPS … Learn About the CAHPS Clinician & Group Survey
The CAHPS Clinician & Group Survey is part of a larger … How to Report Results of the CAHPS Clinician & Group Survey
CAHPS Clinician & Group Survey: Measure … To conduct this analysis, you can use a free set of programs known as
the CAHPS macro; the CAHPS macro … Implementing the CAHPS Clinician & Group Survey
• CAHPS Clinician & Group Survey and Reporting Kit:
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS … facility-based
care
3
CAHPS Consortium
AHRQ
Grantees
RAND
Yale
CAHPS User
Network
Westat … Health Plan Survey Database
CG-CAHPS Survey Database
Questions and Answers
CAHPS Database Schedule … Database Overview
National repository of data for selected CAHPS
surveys
CAHPS Health Plan Survey … CAHPS Clinician & Group Survey (CG-CAHPS)
Two major applications:
Comparative data for assessing
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement
Myth Busting: Using the CG-CAHPS … –
–
–
6
The CAHPS Family of Surveys
Ambulatory Care Surveys
CAHPS Clinician & Group (C&G) Survey … CAHPS Health Plan Survey
CAHPS Surgical Care Survey
ECHO® Survey
CAHPS Dental Plan Survey
CAHPS … Surveys
CAHPS
Clinician &
Group Core
Questionnaire*
CAHPS
Supplemental
Items
Customized … CAHPS Consortium
The CAHPS Family of Surveys
Clinician & Group Surveys (CG-CAHPS)
CAHPS Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
January 01, 2005 - Patient Experience Measures from the CAHPS Cancer Care Survey
CAHPS® Cancer Care Survey and Instructions … the
CAHPS Cancer Care Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free … http://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/surveys-guidance … /index.html
CAHPS® Cancer Care Survey and Instructions
Patient Experience Measures from the CAHPS … CAHPS Web site)
http://www.ahrq.gov/cahps/quality-improvement/index.html
http://www.ahrq.gov/cahps/
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
Excelling on CAHPS: … Comparison Data
• CAHPS comparison scores come from the
CAHPS Database
• Free service open on a … voluntary basis to all users of
the CAHPS Health Plan and CG-CAHPS Surveys
• Comparative results … : Lessons from Top-Performing Medicaid and CHIP Health Plans
CAHPS Webcast Series
CAHPS Family of Surveys … To Ask a Question
Accessing Presentations
Accessing Event Materials
CAHPS Health Plan Survey
CAHPS