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321. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
     June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Questions and … Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question and Answer …  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov/cahps Get … CAHPS News and Announcements • Want to stay up to date on all things CAHPS? … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html

322. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
     September 08, 2017 - the CAHPS Health Plan Survey CAHPS® Health Plan Survey and Instructions Document No. 2109 Updated … for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for analyzing the data, guidance … https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance … Patient Experience Measures from the CAHPS Health Plan Survey Document No. 2109 Page 3 CAHPS

323. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
     October 22, 2014 - A Webcast Presented by the CAHPS User Network October 22, 2014 1:00 – 2:00 pm EDT CAHPS Webcast … Comparison Data • CG-CAHPS comparison scores come from the national CAHPS Database • Free service … open to all users of CG-CAHPS and CAHPS Health Plan Surveys on a voluntary basis • Comparative results … Core Measures: Lessons from Top-Performing Medical Practices CAHPS Webcast Series CAHPS Family of … CG-CAHPS Survey CG-CAHPS Comparison Data CG-CAHPS Percentile Distribution 2013 Adult Visit Version

324. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
     October 01, 2023 - Communication Team • Goals of CAHPS Communication Team ► Members represent AHRQ, Westat, Yale and Rand … CAHPS team members ► Goals: − Sharing information about research activities with designated partners … 30 Using CAHPS Surveys To Improve Patient Experience Monitor and assess performance on CAHPS measures … Health Outcomes Business Outcomes New CAHPS Surveys Potential Testing Activities Using CAHPS Surveys … To Improve Patient Experience CAHPS Ambulatory Care Improvement Guide Ambulatory CAHPS Improvement

325. Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other Strategies (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011124.html
     June 01, 2024 - Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … test web-first administration modes for Medicare CAHPS and the CAHPS Hospice Survey. … Social Science Analyst CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality … Senior Principal Researcher RAND Santa Monica, CA The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS

326. CAHPS Home and Community-Based Services Survey Data Use Agreement (pdf file)
     cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DUA-with-CMS-Authorizations.pdf
     December 01, 2024 - CAHPS Home and Community-Based Services Survey Data Use Agreement The CAHPS Home and Community-Based … Survey data they provide to the CAHPS Database for purposes of reporting state-level HCBS CAHPS Survey … that have administered the HCBS CAHPS Survey and are willing to submit their HCBS CAHPS Survey data … Because Participating Organizations voluntarily submit data to the CAHPS Database, the CAHPS Database … If more than one version of the HCBS CAHPS Survey was administered, a copy of each HCBS CAHPS Survey

327. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
     January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 11, 2018 1:00 – 2:00 pm ET … www.ahrq.gov/cahps Our Focus Today • Present a comprehensive overview of the CAHPS program • … Discuss what the CAHPS surveys are and what their purpose is • Describe how CAHPS surveys are developed … 2 www.ahrq.gov/cahps Today’s Speakers 3 • Caren Ginsberg, PhD, Director, CAHPS Division, Center

328. CAHPS Data Tools – Consumer Assessment of Healthcare Providers and Systems
     datatools.ahrq.gov/cahps/
     January 01, 2021 - Databases Submission System Learn More FAQs about the CAHPS Databases CAHPS Glossary Using … using data from four CAHPS surveys. … tab=cahps-health-plan-survey-database&dash=26 What is the CAHPS Health Plan Survey? … tab=cahps-child-hospital-survey-database&dash=103 What is the CAHPS Child Hospital Survey? … the CAHPS Database.

329. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
     October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement Myth Busting: Using the CG-CAHPS … – – – 6 The CAHPS Family of Surveys Ambulatory Care Surveys CAHPS Clinician & Group (C&G) Survey … CAHPS Health Plan Survey CAHPS Surgical Care Survey ECHO® Survey CAHPS Dental Plan Survey CAHPS … Surveys CAHPS Clinician & Group Core Questionnaire* CAHPS Supplemental Items Customized … CAHPS Consortium The CAHPS Family of Surveys Clinician & Group Surveys (CG-CAHPS) CAHPS Surveys

330. CAHPS Survey Administration: What We Know and Potential Research Questions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
     October 01, 2017 - CAHPS Survey Administration: What We Know and Potential Research Questions CAHPS Survey Administration … Importantly, however, literature on both the CAHPS Hospital Survey and non-CAHPS surveys has found that … There is limited and conflicting CAHPS research comparing these two approaches, but current AHRQ CAHPS … In-Person Interviews The only CAHPS surveys that recommend in-person interviews are the CAHPS Nursing …  In-Person Distribution—CAHPS guidelines do not recommend in-person distribution of CAHPS surveys

331. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
     March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Excelling on CAHPS: … Comparison Data • CAHPS comparison scores come from the CAHPS Database • Free service open on a … voluntary basis to all users of the CAHPS Health Plan and CG-CAHPS Surveys • Comparative results … : Lessons from Top-Performing Medicaid and CHIP Health Plans CAHPS Webcast Series CAHPS Family of Surveys … To Ask a Question Accessing Presentations Accessing Event Materials CAHPS Health Plan Survey CAHPS

332. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - About the CAHPS® Health Literacy Item Set for Hospitals About the CAHPS Health Literacy Item Set for … Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the capacity of the CAHPS … the CAHPS Health Plan Survey. … Topics Covered by the CAHPS Health Literacy Item Set for Hospitals The CAHPS Health Literacy Item Set

333. Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLEARY (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
     January 01, 1998 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLEARY Overview of CAHPS Mental Health … Emeritus and Dean Emeritus Yale School of Public Health Today’s Presentation • Short history of CAHPS … health care services for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey ► New … in 2024: CAHPS Outpatient Mental Health Survey ► In progress: CAHPS Inpatient Survey; field testing … of CAHPS Mental Health Surveys Early History of CAHPS Mental Health Care Surveys Experience of Care

334. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
     June 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg AHRQ’S CAHPS® Program … track and improve performance and evaluate progress of the US healthcare system. 8 9 The AHRQ CAHPS … ® Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … experiences with their healthcare • Initiated and funded by AHRQ since 1995 https://www.ahrq.gov/cahps … https://www.ahrq.gov/cahps CAHPS Program Activities • Conducting research to further… ► our understanding

335. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
     June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Patient Experience and the Patient’s Voice: Introduction and Background Caren Ginsberg, PhD Director, CAHPS … ® and SOPS® Programs Agency for Healthcare Research and Quality AHRQ and the CAHPS Program • AHRQ … • AHRQ’s CAHPS program has advanced the science of patient experience:  Validated surveys for high-stakes … There are many ways to gather information from patients: • Quantitative Methods: ► CAHPS surveys,

336. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
     January 01, 2013 - CAHPS Consortium The CAHPS Family of Surveys Clinician & Group Surveys (CG-CAHPS) CAHPS Surveys … CG-CAHPS Core Measures CG-CAHPS Survey Versions Factors to Consider in Selection Profile of … Survey Results Actions CG-CAHPS Results - Providers CG-CAHPS Data Questions Using CG-CAHPS … To Ask a Question CAHPS E-mail Updates 2013 CG-CAHPS Database Comparative Data Available After … Slide 10.pdf CG-CAHPS Survey Versions

337. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
     May 11, 2016 - Patient Experience Measures from the CAHPS® Child Hospital Survey CAHPS® Child Hospital Survey and … Questionnaire • CAHPS Child Hospital Survey: Overview of the Questionnaire • CAHPS Child Hospital … • Sample Telephone Script for the CAHPS Child Hospital Survey • Translating CAHPS Surveys Data … CAHPS Surveys Reporting Measures and Guidelines • Patient Experience Measures from the CAHPS … Survey and Instructions page of the CAHPS site: ahrq.gov/cahps.

338. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-intro-slides.pdf
     October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast CAHPS® Moving Forward: Innovations … in Tools and Research A Webcast Presented by the AHRQ CAHPS User Network October 12, 2017 12:30 – … 2:00 pm ET www.ahrq.gov/cahps Our Focus Today • Present a comprehensive overview of the CAHPS program … • Highlight key accomplishments during the past 5 years • Discuss how the CAHPS program is advancing … 2 www.ahrq.gov/cahps Today’s Speakers 3 • Caren Ginsberg, Ph.D., Director, CAHPS Division, Center

339. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - Section 1: About the CAHPS Ambulatory Care Improvement Guide Contents 1.A. … What are CAHPS surveys? … surveys: the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … ) or other CAHPS surveys. … Table 1-2 Core composite measures in the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey

340. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
     October 01, 2015 - About the CAHPS® Health Literacy Item Set for Hospitals CAHPS® Adult Hospital Survey: Supplemental … 10/01/2015 Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the capacity of the CAHPS … Similar item sets are available to supplement the CAHPS Clinician & Group Survey and the CAHPS Health … http://www.hcahpsonline.org/ CAHPS® Adult Hospital Survey: Supplemental Items About the CAHPS Health