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201. CAHPS: Assessing Healthcare Quality From the Patient's Perspective (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
     July 01, 2022 - https://www.ahrq.gov/cahps/about-cahps/cahps-program/index.html 2 Enrollee Experience With Health … Learn more about: ■ CAHPS surveys ■ CAHPS supplemental items Development of the CAHPS Surveys CAHPS … Uses of CAHPS Survey Results Once the CAHPS Consortium releases a CAHPS survey into the public domain … CAHPS User Network The CAHPS User Network provides guidance to support users of CAHPS surveys in implementing … http://www.ahrq.gov https://datatools.ahrq.gov/cahps https://www.ahrq.gov/cahps/cahps-database/index.html

202. Understanding CAHPS Surveys: A Primer for New Users (January 2018) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011818.html
     April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (January 2018) January 11, 2018 Summary … This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS … Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey … KB)   Dale Shaller, MPA Principal Shaller Consulting Group What You Should Know About All CAHPS … (PDF, 435 KB) How Are CAHPS Surveys Administered?  

203. CAHPS Patient Narrative Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
     August 01, 2024 - CAHPS Patient Narrative Item Sets The CAHPS Patient Narrative Item Sets—also referred to as Narrative … The CAHPS narrative items generate insights into the topics addressed by the survey’s measures as well … A study conducted by CAHPS researchers found that patient comments have become the form of physician … Using Comments from the CAHPS Narrative Items to Improve Care and Inform Consumers Patient narratives … For providers, narratives can reveal what is driving CAHPS survey scores and what specific processes

204. Development of the CAHPS American Indian Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/american-indian/about/Development-AI-Care-Survey.html
     April 01, 2018 - Development of the CAHPS American Indian Survey The development of the CAHPS American Indian … Survey followed the standard CAHPS process. … In February 2004, CAHPS team members from RAND and AHRQ met with CNHS staff members in order to learn … The CAHPS team proceeded to develop a first survey draft with 65 items and 19 domains. … of the CAHPS American Indian Survey with 20 subjects recruited from 3 CNHS outpatient clinics.

205. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
     December 01, 2022 - CAHPS Health Literacy Item Sets The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental items related to health literacy are available for three CAHPS surveys: Health Literacy … Corporation to create the Health Literacy Item Sets for CAHPS surveys. … For more information about this item set, read About the CAHPS Health Literacy Item Set for Hospitals … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions

206. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
     November 01, 2018 - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) … Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation … and Quality AHRQ and AHRQ's CAHPS Program Presentation Slides (PDF, 585 KB)   Dale Shaller, … Protocol for Obtaining Patient Comments About Their Care (PDF, 675 KB) Related Materials CAHPS … Patient Narrative Elicitation Protocol About the CAHPS Patient Narrative Elicitation Protocol  (PDF

207. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011922.html
     April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 19, 2022 Summary … Speakers and Presentation Slides Recording Summary This AHRQ webcast provided an overview of CAHPS … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ's CAHPS Program … Principal Shaller Consulting Group Stillwater, MN How are CAHPS Survey Results Used?

208. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011123.html
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 11, 2023 Summary … This webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ's CAHPS Program … (PDF, 242 KB) Highlights from CAHPS Work (PDF, 250 KB)   Stephanie Fry Senior Study Director

209. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     June 01, 2024 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Recording Summary This webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … Speakers described how additional feedback methods complement CAHPS data, and how this integration of … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Founder of IGNITE HX Fort Lauderdale, FL Case Examples of Patient Feedback Methods for Complementing CAHPS

210. Introducing the CAHPS Cancer Care Survey (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-061317.html
     April 01, 2020 - Introducing the CAHPS Cancer Care Survey (Webcast) June 13, 2017 Summary Speakers and PowerPoint … On June 13, the Agency for Healthcare Research and Quality (AHRQ) hosted a webcast about the new CAHPS … Chief of the Outcomes Research Branch (ORB) National Cancer Institute CAHPS for Cancer Care: Setting … Principal Researcher American Institutes for Research Overview of CAHPS Cancer Care Survey (PDF, … Questions and Answers About the CAHPS Cancer Care Survey (PDF, 152 KB)

211. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
     July 01, 2018 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) March … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database … Webinar Transcript (PDF, 258 KB )   Related Material The CAHPS Ambulatory Improvement Guide … ® Health Plan Database Comparative Data The Benefits of Submitting Your CAHPS Health Plan Survey … Data to the CAHPS Database .

212. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (Beta) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-121720.html
     December 01, 2023 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (Beta) December 17, 2020 Summary … Speakers Recording Summary AHRQ's new CAHPS Clinician & Group Visit Survey 4.0 (beta) asks … Learn more: CAHPS Clinician & Group Survey . Speakers Caren Ginsberg, Ph.D. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ CAHPS Program

213. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
     December 01, 2018 - Hiring a Vendor for a CAHPS Survey Users of CAHPS surveys of patient experience typically seek … Why Use a Vendor for a CAHPS Survey? … Finding a Survey Vendor Neither the CAHPS program nor the CAHPS Database have a vendor certification … surveys: CAHPS Health Plan Survey: NCQA Certified CAHPS 5.0H Survey Vendors CAHPS Patient-Centered … Services: For H-CAHPS For the CAHPS Home Health Care Survey A local university, which

214. CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/hp-database/index.html
     December 01, 2024 - CAHPS Health Plan Survey Database The CAHPS Health Plan Survey (HP CAHPS) Database is a central … Chartbooks CAHPS Health Plan Survey Chartbooks summarize the survey results in a given year. 2024 CAHPS … CAHPS Chartbook (PDF, 1.4 MB); 2018 Highlights: Infographic (PDF, 249 KB) 2017 CAHPS Chartbook (PDF … , 964 KB) 2016 CAHPS Chartbook (PDF, 1 MB) 2015 CAHPS Chartbook (PDF, 1.2 MB) 2014 CAHPS Chartbook … (PDF, 812 KB) 2013 CAHPS Chartbook (PDF, 687 KB) CAHPS Data Tools AHRQ’s CAHPS Data Tools  provide

215. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Development of the CAHPS Clinician & Group Narrative Item Set The first CAHPS Narrative Item … Set was designed to enable users of the CAHPS Clinician & Group Survey to elicit a short, coherent story … Release of the Final Version of the CG-CAHPS Narrative Item Set Based on additional testing of the … Narrative Items for adults and children in English and Spanish, the CAHPS team refined the CG-CAHPS Narrative … Research Articles Published by the CAHPS Team Grob R, Schlesinger M, Parker AM, et al.

216. CAHPS Patient-Centered Medical Home (PCMH) Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
     November 01, 2021 - CAHPS Patient-Centered Medical Home (PCMH) Item Set The Patient-Centered Medical Home (PCMH) … Item Set is a set of supplemental questions that can be added to the adult and child versions of the CAHPS … Clinician & Group Survey (CG-CAHPS) to gather more information on patient experience with the domains … survey. 3.0 Version of the PCMH Item Set AHRQ released the PCMH Item Set 3.0 to supplement the CG-CAHPS … FAQs about the PCMH Item Set How does the CAHPS PCMH Item Set address patients' experiences with the

217. Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - CAHPS grants. … Learn more: Using CAHPS Clinician & Group Survey Data . … Using CAHPS Health Plan Survey Data . … The CAHPS Ambulatory Care Improvement Guide The CAHPS Ambulatory Care Improvement Guide is a comprehensive … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores .

218. Hawaii Evaluates Medicaid Patients' Managed Care Experiences With AHRQ CAHPS | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcquips68.html
     October 01, 2014 - Hawaii Evaluates Medicaid Patients' Managed Care Experiences With AHRQ CAHPS Search All Impact Case … Hawaii Department of Human Services uses the Consumer Assessment of Healthcare Providers and Systems (CAHPS … She finds that the CAHPS Health Plan Survey's prescriptive instructions reduce the likelihood of bias … "Doctors' Communication and Service," which includes CAHPS results for "Rating of Personal Doctor," " … "Getting Care," which includes CAHPS results for "Getting Needed Care" and "Getting Care Quickly."

219. Introducing the New CAHPS Clinician & Group Survey 3.0 (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20150917/webinar-091715.html
     September 01, 2016 - Introducing the New CAHPS Clinician & Group Survey 3.0 (Webcast) September 17, 2015 Summary … Webcast from the Agency for Healthcare Research and Quality (AHRQ) highlighted the 3.0 version of the CAHPS … Clinician & Group (CG-CAHPS) Survey. … Members of the CAHPS Consortium discussed the rationale for updating the survey, reviewed the changes … Survey Data to the CAHPS Database (PDF, 124 KB)

220. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
     December 01, 2021 - CAHPS Patient Narrative Item Sets (webcast) Tuesday, November 16, 2021 Contents Summary … Speakers and Presentation Slides Recording Related Materials Summary In this AHRQ webcast, CAHPS … They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ CAHPS Program