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181. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Development of the CAHPS Clinician & Group Narrative Item Set The first CAHPS Narrative Item … Set was designed to enable users of the CAHPS Clinician & Group Survey to elicit a short, coherent story … Release of the Final Version of the CG-CAHPS Narrative Item Set Based on additional testing of the … Narrative Items for adults and children in English and Spanish, the CAHPS team refined the CG-CAHPS Narrative … Research Articles Published by the CAHPS Team Grob R, Schlesinger M, Parker AM, et al.

182. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
     December 01, 2022 - CAHPS Health Literacy Item Sets The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental items related to health literacy are available for three CAHPS surveys: Health Literacy … Corporation to create the Health Literacy Item Sets for CAHPS surveys. … For more information about this item set, read About the CAHPS Health Literacy Item Set for Hospitals … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions

183. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/cahps-outpatient-mental-health-guidance.pdf
     December 01, 2024 - for the CAHPS Outpatient Mental Health Survey To field the CAHPS Outpatient Mental Health Survey, survey … CAHPS surveys … the CAHPS® Outpatient Mental Health Survey Section 4: Patient Experience Measures from the CAHPS … Learn more about CAHPS measures and reporting CAHPS survey results. … the CAHPS Outpatient Mental Health Survey Page 11 Guidelines for Using the CAHPS® Outpatient

184. 2023 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
     January 01, 2023 - The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … Results are also presented on the CAHPS Data Tools (https://datatools.ahrq.gov/cahps), an online platform … /surveys-guidance/hp/index.html https://datatools.ahrq.gov/cahps CAHPS Health Plan Survey Database … To learn more, visit https://www.ahrq.gov/cahps/cahps-database. … https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase@westat.com CAHPS Health Plan Survey

185. 2023 HCBS CAHPS Survey Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hcbs-infographic.pdf
     January 01, 2023 - 2023 HCBS CAHPS Survey Database Executive Summary 2023 Home and Community-Based Services Survey … /cahps-database/2023-hcbs-chartbook.pdf For more information on the CAHPS Home and Community-Based Services … Survey Database: https://www.ahrq.gov/cahps/cahps-database/index.html http://www.ahrq.gov/ https:/ … /www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-HCBS-chartbook.pdf https://www.ahrq.gov … /cahps/cahps-database/index.html

186. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
     November 01, 2018 - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) … Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation … and Quality AHRQ and AHRQ's CAHPS Program Presentation Slides (PDF, 585 KB)   Dale Shaller, … Protocol for Obtaining Patient Comments About Their Care (PDF, 675 KB) Related Materials CAHPS … Patient Narrative Elicitation Protocol About the CAHPS Patient Narrative Elicitation Protocol  (PDF

187. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
     July 01, 2018 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) March … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database … Webinar Transcript (PDF, 258 KB )   Related Material The CAHPS Ambulatory Improvement Guide … ® Health Plan Database Comparative Data The Benefits of Submitting Your CAHPS Health Plan Survey … Data to the CAHPS Database .

188. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011922.html
     April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 19, 2022 Summary … Speakers and Presentation Slides Recording Summary This AHRQ webcast provided an overview of CAHPS … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ's CAHPS Program … Principal Shaller Consulting Group Stillwater, MN How are CAHPS Survey Results Used?

189. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011123.html
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 11, 2023 Summary … This webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ's CAHPS Program … (PDF, 242 KB) Highlights from CAHPS Work (PDF, 250 KB)   Stephanie Fry Senior Study Director

190. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     June 01, 2024 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Recording Summary This webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … Speakers described how additional feedback methods complement CAHPS data, and how this integration of … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Founder of IGNITE HX Fort Lauderdale, FL Case Examples of Patient Feedback Methods for Complementing CAHPS

191. CAHPS Program: Improving Response Rates and Representativeness - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-intro.pdf
     June 02, 2025 - CAHPS Program: Improving Response Rates and Representativeness - Introduction AHRQ’s CAHPS Program: … Representativeness—An Overview of Web-First and Other Strategies A Webcast Presented by the AHRQ CAHPS … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … Program • Trends in Survey Response Rates • HCAHPS Survey Mode Experiment • CAHPS Medicare and CAHPS … and Answers 4 AHRQ’s CAHPS Program: Improving Response Rates and Representativeness—An Overview

192. CAHPS Program: Improving Response Rates and Representativeness - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-closing.pdf
     June 02, 2025 - CAHPS Program: Improving Response Rates and Representativeness - Closing Q&A ? ? … 55 CAHPS Updates • Sign up for email updates 56 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 57 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION 58 Q&A CAHPS Updates Questions or Comments?

193. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_closing.pdf
     June 02, 2025 - Introducing the New CAHPS Clinician & Group Survey 3.0 www.cahps.ahrq.gov CAHPS at the 2015 AHRQ … Research Conference • Pre-conference session: “CAHPS Research Tools and Resources” • Sunday, October … www.surveymonkey.com/s/J59XJ3S 47 https://www.surveymonkey.com/s/J59XJ3S www.cahps.ahrq.gov CAHPS … Sessions at the 2015 AHRQ Research Conference • The Evolution of CAHPS: A 20-Year Perspective • … at the 2015 AHRQ Research Conference CAHPS Sessions at the 2015 AHRQ Research Conference CAHPS E-mail

194. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/lee_hargraves-slides.pdf
     June 02, 2025 - Introducing the New CAHPS Clinician & Group Survey 3.0 Sampling and Respondent Recall: What difference … 25 www.cahps.ahrq.gov Same CG-CAHPS Survey with Different Time Reference Periods • Currently … , users field CG-CAHPS surveys with either a 6- or 12-month recall period, as well as using a 6- or … * P < 0.001 www.cahps.ahrq.gov Differences in Top Box Scores for CG-CAHPS Measures 0 10 … Same CG-CAHPS Survey with Different Time Reference Periods Experiment: Random Assignment to either

195. Executive Summary | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/executive-summary.html
     October 01, 2017 - 2017 CAHPS Health Plan Survey Chartbook Executive Summary Previous Page Next Page Table … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers … in the CAHPS Database Online Reporting System (ORS) . … as from the 2000–2016 CAHPS Health Plan Databases, are available upon request according to the CAHPS … by CAHPS Health Plan survey users.

196. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (Beta) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-121720.html
     December 01, 2023 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (Beta) December 17, 2020 Summary … Speakers Recording Summary AHRQ's new CAHPS Clinician & Group Visit Survey 4.0 (beta) asks … Learn more: CAHPS Clinician & Group Survey . Speakers Caren Ginsberg, Ph.D. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ CAHPS Program

197. Hawaii Evaluates Medicaid Patients' Managed Care Experiences With AHRQ CAHPS | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcquips68.html
     October 01, 2014 - Hawaii Evaluates Medicaid Patients' Managed Care Experiences With AHRQ CAHPS Search All Impact Case … Hawaii Department of Human Services uses the Consumer Assessment of Healthcare Providers and Systems (CAHPS … She finds that the CAHPS Health Plan Survey's prescriptive instructions reduce the likelihood of bias … "Doctors' Communication and Service," which includes CAHPS results for "Rating of Personal Doctor," " … "Getting Care," which includes CAHPS results for "Getting Needed Care" and "Getting Care Quickly."

198. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
     June 02, 2025 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger PREVIEW OF NEW NARRATIVE ITEM SETS … IN DEVELOPMENT Mark Schlesinger, PhD A Growing Family of Narrative Item Sets CG-CAHPS Narrative

199. An Update on the CAHPS Patient Narrative Item Sets - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
     June 02, 2025 - An Update on the CAHPS Patient Narrative Item Sets - Ginsberg Welcome from AHRQ Caren Ginsberg, Ph.D … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare

200. The CAHPS Database Research Request Data Use Agreement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/cahps-data-release-agreement.pdf
     March 01, 2018 - The CAHPS Database Research Request Data Use Agreement CAHPS Database Data Release Agreement – Page … Organizations”) that have administered a CAHPS survey and are willing to submit their CAHPS data to … of 3 CAHPS Database Data Release Agreement – March 2018 d. … , using the following: “The CAHPS® data used in this analysis were provided by the CAHPS Database. … The CAHPS Database is funded by the U.S.