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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … CAHPS Hospital Survey questions related to communication include:
· Q1: During this hospital stay, how … If a hospital wants to improve their CAHPS Hospital Survey scores related to physician communication, … an aim might be “to improve scores on CAHPS Hospital Survey Questions 5, 6, and 7 by 5 percent within
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www.ahrq.gov/talkingquality/resources/comparative-reports/hospitals.html
December 01, 2022 - includes clinical quality and safety indicators, as well as patient experience of care measures from the CAHPS
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www.ahrq.gov/faqs/index.html?page=24
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS
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www.ahrq.gov/patient-safety/settings/hospital/resource/about.html
December 01, 2017 - Sign up: CAHPS Database - Hospital Component Email updates
Sign up: Hospital Survey on Patient
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - As another example, hospitals may want to improve patients’ experience of care as
measured by the CAHPS … CAHPS Hospital Survey questions
related to communication include:
• Q1: During this hospital stay, … Implementation Handbook)
Guide to Patient and Family Engagement :: 10
If a hospital wants to improve their CAHPS … Hospital Survey scores related to
physician communication, an aim might be “to improve scores on CAHPS
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www.ahrq.gov/policymakers/chipra/measure_retirement/measure_retirement3.html
February 01, 2014 - under a separate provision of CHIPRA (Child Consumer Assessment of Healthcare Providers and Systems [CAHPS
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digital.ahrq.gov/sites/default/files/docs/citation/r18hs017046-krist-final-report-2011.pdf
January 01, 2011 - We mailed each cohort a different postal survey (the Preventive
Services Survey or the CAHPS Survey) … The patient CAHPS survey was used to measure the patient’s care experience. … Intervention and control patients were mailed the Preventive Services or CAHPS survey in
March 2007 … We used the patient responses to CAHPS questions
#SD1-3 to evaluate the impact of the IPHR on shared … Patient Care Experience (Aim #3 and Aim #4)
Answers to the CAHPS questions revealed no measurable
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datatools.ahrq.gov/meps-ic/meps-ic-whats-new/
November 01, 2024 - Us
Español
FAQs
Email Updates
Data Tools Home
CAHPS … Safety
Resources
Data Tools FAQ
HCUP Fast Stats FAQ
HCUPnet FAQ
Data Tools Home
CAHPS … AHRQ Data Tools
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Healthcare
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2b.html
June 01, 2010 - Prevalence
Total Score
Notes
Parent's Experience With Shared Decisionmaking
CAHPS … their experiences with family-centered care regarding their children with chronic conditions
CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pdf
October 01, 2016 - Communication With Doctors
Total 18-44 45-64 65+
Source: Agency for Healthcare Research and Quality, Hospital CAHPS … language spoken at home, 2014
Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS … language spoken at home, 2014
Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS … Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS (Consumer Assessment of Healthcare … Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS (Consumer Assessment of Healthcare
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www.ahrq.gov/faqs/index.html?page=12
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorraslides.pdf
January 01, 2014 - Development of the
AHRQ Pharmacy Survey on
Patient Safety Culture
Joann Sorra, PhD
Project Director
CAHPS
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digital.ahrq.gov/sites/default/files/docs/citation/r18hs026170-garcia-final-report-2023.pdf
January 01, 2023 - Study data include FACT-G7,
PROCTCAE, CAHPS, healthcare utilization outside NM, and sociodemographic … Healthcare quality (CAHPS) scores did not vary significantly across pre- and
post-implementation groups … CAHPS Cancer Care Survey Rockville, MD. [updated Content last reviewed July
2020. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cancer/index.html
49. … Development and testing of
the CAHPS cancer care survey.
-
www.ahrq.gov/patient-safety/resources/continuing-ed/moc-sms.html
October 01, 2020 - design and implement a rapid-cycle QI activity of interest to the clinician/practice using validated CAHPS
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www.ahrq.gov/faqs/index.html?page=16
January 01, 2014 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS
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digital.ahrq.gov/ahrq-funded-projects/improving-pediatric-safety-and-quality-healthcare-information-technology
January 01, 2023 - The applicant assessed changes in patient experience of care using a modified pediatric CAHPS survey.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - As another example, hospitals may want to improve patients’ experience of care as
measured by the CAHPS … If a hospital wants to improve its CAHPS Hospital Survey scores related to nurse
communication, an aim … might be “to improve scores on CAHPS Hospital Survey
Questions 1, 2, and 3 by 5 percent within 1 year … All hospitals
also saw improvements in CAHPS Hospital Survey scores after implementing
bedside shift … to improve
communication around pain management, an area in which Patewood wanted to
improve their CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
June 02, 2025 - Service Expectations and “ALWAYS” Behaviors
Service Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence
Ask how you can help
Inform patients of anticipated
wait time
Ask if there are other questions
Ass…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/huddle_message_master.pdf
June 02, 2025 - Huddle Messages - Weeks 1-10
Huddle Messages – Weeks 1 - 10
•
•
•
•
SCHEDULE TOUCH POINT SERVICE EXPECTATION HUDDLE MESSAGE
Week One Phone Interactions Always answer phones using the 4 part
greeting:
Greeting
Name and Title
Department
What can I do for you?
Discuss why a four part greeting would be import…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/4_mark_schlesinger.pdf
June 02, 2025 - Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work?
www.cahps.ahrq.gov
Part Three
How do our elicitations compare
to “gold standard” interviews?
35
www.cahps.ahrq.gov
Assessing Our Elicitation Efforts:
Methods
•
•
Matched Sample
•
•
54 elicitations paired with …