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1001. Appendix V (continued) | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2b.html
      June 01, 2010 - Prevalence Total Score Notes Parent's Experience With Shared Decisionmaking CAHPS … their experiences with family-centered care regarding their children with chronic conditions CAHPS

1002. Info FAQs | Agency for Healthcare Research and Quality
      www.ahrq.gov/faqs/index.html?page=12
      AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS

1003. Expansion, Implementation & Evaluation of Electronic Health Record-Integrated Patient-Reported Symptom Screening in a Comprehensive Cancer Center – Final Report (pdf file)
      digital.ahrq.gov/sites/default/files/docs/citation/r18hs026170-garcia-final-report-2023.pdf
      January 01, 2023 - Study data include FACT-G7, PROCTCAE, CAHPS, healthcare utilization outside NM, and sociodemographic … Healthcare quality (CAHPS) scores did not vary significantly across pre- and post-implementation groups … CAHPS Cancer Care Survey Rockville, MD. [updated Content last reviewed July 2020. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cancer/index.html 49. … Development and testing of the CAHPS cancer care survey.

1004. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorraslides.pdf
      January 01, 2014 - Development of the AHRQ Pharmacy Survey on Patient Safety Culture Joann Sorra, PhD Project Director CAHPS

1005. Patient Self-Management Support of Chronic Conditions: Framework for Clinicians Seeking Recertification Credit (MOC Part IV & PI-CME) | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/resources/continuing-ed/moc-sms.html
      October 01, 2020 - design and implement a rapid-cycle QI activity of interest to the clinician/practice using validated CAHPS

1006. Info FAQs | Agency for Healthcare Research and Quality
      www.ahrq.gov/faqs/index.html?page=16
      January 01, 2014 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS

1007. Improving Pediatric Safety and Quality with Healthcare Information Technology | Digital Healthcare Research
      digital.ahrq.gov/ahrq-funded-projects/improving-pediatric-safety-and-quality-healthcare-information-technology
      January 01, 2023 - The applicant assessed changes in patient experience of care using a modified pediatric CAHPS survey.

1008. Understanding the CMS Patient Safety Structural Measure Requirements for Hospitals (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cms-patient-safety-measure-hospitals-webcast.pdf
      July 08, 2025 - Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Naomi Yount … Benchmarks • To track safety performance, metrics may include: ► AHRQ SOPS Database Reports ► AHRQ CAHPS

1009. Creating and Using User Personas (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/jeff-rabkin.pdf
      June 02, 2025 - Creating and Using User Personas CREATING AND USING USER PERSONAS Jeff Rabkin, Wowza, Inc. DEMOGRAPHICS (~ON(~Itl~'l'l~: · Age • Gender • Family size • Education PSYCHOGRAPHieS SqtJasby: • At t itudes • Behaviors • Values 0 0 0 "DOn1t talk down to me. I get it. Make it real. …

1010. Consumer Decision Points: Using Online Reports to Gauge Quality of Physician Performance (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/patrick-mccabe.pdf
      June 02, 2025 - Consumer Decision Points: Using Online Reports to Gauge Quality of Physician Performance 1 Consumer Decision Points Using Online Reports to Gauge Quality of Physician Performance Patrick McCabe, GYMR Public Relations pmccabe@gymr.com mailto:pmccabe@gymr.com Aligning Forces for Quality • Robert Wood Johnson Fou…

1011. Strategy 6C: OpenNotes | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
      March 01, 2020 - Strategy 6C: OpenNotes Contents 6.C.1. The Problem 6.C.2. The Intervention 6.C.3. Benefits 6.C.4. Implementation 6.C.5. Challenges References   Download Strategy 6C: OpenNotes (PDF, 273 KB)         6.C.1. The Problem For a long time, patients have been deliberately excluded f…

1012. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
      April 01, 2023 - Strategy 6D: Internet Access for Health Information and Advice Contents 6.D.1. The Problem 6.D.2. The Intervention 6.D.3. Benefits of This Intervention 6.D.4. Constraints on This Intervention 6.D.5. Examples References   Download Strategy 6D: Internet Access for Health Information and Advi…

1013. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Impact of the Intervention on Staff Experience (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-nembhard.pdf
      June 02, 2025 - Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Impact of the Intervention on Staff Experience Impact of the Intervention on Staff Experience Ingrid Nembhard, PhD Professor of Health Care Management The Wharton School University of Pennsylvania Data Collection: Staff Sur…

1014. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - NYP Leadership Perspectives (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-evans.pdf
      June 02, 2025 - Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - NYP Leadership Perspectives NYP Leadership Perspectives Rick Evans Chief Experience Officer New York-Presbyterian Hospital Perspectives from Leadership – Use of Narratives • Adds richer color to “score data” • Compelling…

1015. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
      August 01, 2010 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … If a hospital wants to improve its CAHPS Hospital Survey scores related to nurse communication, an aim … might be “to improve scores on CAHPS Hospital Survey Questions 1, 2, and 3 by 5 percent within 1 year … All hospitals also saw improvements in CAHPS Hospital Survey scores after implementing bedside shift … to improve communication around pain management, an area in which Patewood wanted to improve their CAHPS

1016. Implementing Team Approaches for Improving Diabetes Care in Health Centers | Agency for Healthcare Research and Quality
      www.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
      December 01, 2020 - Patients’ Experiences of Care: CG-CAHPS Communication (k=6). … Slide 23 Communication (CG-CAHPS) Image: Bar graph compares Pre and Post Communication: Community

1017. Information to Help Hospitals Get Started (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
      April 05, 2013 - For example, many of the CAHPS® Hospital Survey measures reflect key elements of patient and family engagement … strategic plan Can help your hospital realize quality and safety improvements (e.g., improvements in CAHPS … Over time, metrics included on dashboards may evolve into more outcomes-oriented measures, such as CAHPS

1018. Final Progress Report: Identification and Dissemination of Best Practices for Patient-Centered Care (pdf file)
      www.ahrq.gov/sites/default/files/2024-07/aboumatar-report.pdf
      January 01, 2024 - The CAHPS Hospital Survey: development, testing, and use. … The CAHPS database. https://www.cahps.ahrq.gov/cahpsidb/default.aspx. … (Recent unpublished data ) 17 https://www.ahrq.gov/cahps/cahps-database/cg-database/index.html ACKNOWLEDGEMENTS

1019. Evaluating the CHIPRA Quality Demonstration Grant Program: An Overview (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/qtag-presentation.pdf
      September 01, 2015 - workgroups on quality of care measures - Worked across State agencies to link data - Fielded CAHPS

1020. Info FAQs | Agency for Healthcare Research and Quality
      www.ahrq.gov/faqs/index.html?page=25
      AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS