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www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
March 01, 2024 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement … https://www.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
April 01, 2019 - We have a
different role in the CAHPS world. … CAHPS design principles and standards for development and testing in order to be able to use the
CAHPS … We found CG-CAHPS and
other CAHPS instruments to be really useful tools for QI and for buy-in. … And you can also access
the CAHPS website at www.ahrq.gov/cahps/. … @westat.com
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com
https://www.ahrq.gov/cahps
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
May 13, 2019 - Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren … Ginsberg, Ph.D., CPXP,
Director, CAHPS Division
Center for Quality Improvement & Patient Safety, AHRQ … Consortium: AHRQ, RAND, Yale, and Westat
8
CAHPS Surveys
• CAHPS surveys are the gold standard … data
11
AHRQ’S CAHPS®Program
AHRQ’s Core Competencies
What is CAHPS? … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
May 13, 2019 - implementation of staff’s creative ideas
associated with improvement in patient care
experiences (e.g., CAHPS … 2,201 patients
cared for by these
individuals
• Data Sources for:
► Patient care experience: CAHPS … ideas is associated with better
patient care experiences in primary care settings, measured
by CG-CAHPS … especially new
recruits and those who interact with patients or other teams
frequently
• Using CG-CAHPS
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
April 18, 2019 - 1 Intro
Creative Strategies to Improve
Patient Care Experience
A Webcast Presented by the AHRQ CAHPS … 2
Today’s Speakers
• Caren Ginsberg, Ph.D., CPXP, Director, CAHPS
Division, Center for Quality Improvement … Center for Primary Care
Innovation, Massachusetts General Hospital; Co-
Principal Investigator, Yale CAHPS
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
May 13, 2019 - Answer
► Select Q&A
► Type question in the box that
opens
Type question here
40
Sign up for CAHPS … Announcements
Want to stay up-to-date on all things CAHPS? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps/
www.ahrq.gov/cahps42 … mailto:cahps1@westat.com
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions
Sign up for CAHPS Announcements
Questions or Comments
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/home/about/about-cahps-home-health-care-survey-rev.pdf
September 01, 2017 - CAHPS Home Health Care Survey
Page 1 of 2
CAHPS HOME HEALTH CARE SURVEY
The CAHPS Home Health Care … This survey was developed by the Agency for Healthcare Research and Quality’s (AHRQ) CAHPS program. … DEVELOPMENT OF THE CAHPS HOME HEALTH CARE SURVEY
The Centers for Medicare & Medicaid Services (CMS) … Home Health Care instrument followed the standard CAHPS process. … CMS submitted the CAHPS Home Health Care Survey to the National Quality
Forum in late 2008.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
November 28, 2016 - CAHPS Cancer Care Supplemental Items
11/4/2016 Page 1
Document No. 557a
www.ahrq.gov/cahps
Supplemental … Items for the CAHPS®
Cancer Care Survey
Population: Adult
Language: English
Users of the CAHPS … CAHPS® Cancer Care Survey Supplemental Items
Population: Adult
11/4/2016 Page 2
Document No. 557a … www.ahrq.gov/cahps
Topic: Access
Questions
Placement and Other
Instructions
AC1. … http://www.ahrq.gov/cahps
Supplemental Items for the CAHPS® Cancer Care Survey
Topic: Access
Topic
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
February 18, 2021 - Fielding the CAHPS Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions
Fielding the … CAHPS Child Hospital Survey
Document No. 93
Fielding the CAHPS® Child Hospital
Survey
Sampling … Fielding the CAHPS Child Hospital
Survey
• Sample Notification Letters and Emails
for the CAHPS … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … for the
CAHPS Hospital Survey.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
February 19, 2021 - Fielding the CAHPS Child Hospital Survey
Page 1
Fielding the CAHPS® Child Hospital
Survey
Day-of-Discharge … Survey Administration
Introduction
This document explains how to field the CAHPS Child Hospital Survey … These instructions supplement the Child HCAHPS
instructions found on the AHRQ CAHPS website by clicking … For information about the Adult
version of the CAHPS Hospital Survey (HCAHPS), visit CMS’s Web site … for the
CAHPS Hospital Survey.
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
November 01, 2023 - )
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … The item set can be added to the CAHPS Child Hospital Survey . … Brief History
The CAHPS team began work on a new Narrative Item Set for the CAHPS Child Hospital Survey
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www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-061317.html
April 01, 2020 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … Chief of the Outcomes Research Branch (ORB)
National Cancer Institute CAHPS for Cancer Care: Setting … Questions and Answers About the CAHPS Cancer Care Survey (PDF, 152 KB)
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - CAHPS program. … CAHPS is funded by the Agency for Healthcare Research and Quality, or AHRQ, and the
CAHPS program develops … As shown here, the CAHPS family
of surveys includes HCAHPS for hospitals as well as CAHPS for dialysis … You'll see there're things that CAHPS composites already measure, and a number of areas that
CAHPS does … It is
available on the AHRQ CAHPS site in a document called “About the CAHPS Patient Narrative Elicitation
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www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
November 01, 2019 - )
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 875 KB)
Jack Fowler, Ph.D. … https://www.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
July 01, 2022 - & Group
Dental Plan
Emergency Department
Health Plan
Using CAHPS Health Plan … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Using … CAHPS Health Plan Survey Data
A version of the CAHPS Health Plan Survey is conducted in almost … Monitor and Reward Health Plan Performance
Many organizations use CAHPS Health Plan Survey data to … The CAHPS Ambulatory Care Improvement Guide
The CAHPS Ambulatory Care Improvement Guide is a comprehensive
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www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
December 01, 2021 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg
AHRQ’S CAHPS … ® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement & Patient … Program
• CAHPS = Consumer Assessment of Healthcare
Providers and Systems
• Program advancing the … Consortium – AHRQ, Yale University, RAND
Corporation, Westat
8
CAHPS Research and Products
• … Surveys
• CAHPS surveys are the gold standard for patient
experience measurement
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
January 01, 2014 - Participation: All nurses were required to participate
• Survey of patients about care experiences using the CAHPS … Clinician &
Group Visit Survey (CG-CAHPS) and PCMH Supplemental Item Set, mailed
to a random sample … Measuring Implementation And
Contextual Factors
• Implementation: Office visit frequency
► CG-CAHPS
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Clinician & Group Narrative Item Set
The first CAHPS Narrative Item Set was designed … Narrative Items for adults and children in English and Spanish, the CAHPS team refined the CG-CAHPS Narrative … Research Articles Published by the CAHPS Team
Grob R, Schlesinger M, Parker AM, et al.
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - )
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Child Hospital Narrative Item Set
The CAHPS Child Hospital Narrative Item Set enables … In March 2023, the CAHPS Consortium approved the use of the final item set for use with the CAHPS Child … Research Articles Published by the CAHPS Team
Martino SC, Reynolds KA, Grob R, et al.