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581. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
     January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Sponsor Report …  Based on submissions to CAHPS Database  ACAP works with Westat to obtain authorizations (health … averages result from an ACAP analysis of CAHPS data from AHRQ’s CAHPS Database 69% 64% 62% 56% … Overall Health Plan Rating, 2011 Rating of 9 or 10 Rating of7 or 8 40 CAHPS Sponsor Report The … ACAP Use of Sponsor Report ACAP CAHPS Analysis

582. Patient Experience Measures from the CAHPS® Surgical Care Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
     November 28, 2017 - CAHPS® Surgical Care Survey CAHPS® Surgical Care Survey Document No. 409 Updated 11/28/2017 Patient … Types of Measures Like all CAHPS surveys, the CAHPS Surgical Care Survey generates three types of results … Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 2 CAHPS® Surgical Care Survey … for the CAHPS Clinician & Group Survey: • How To Report Results of the CAHPS Clinician & Group Survey … Patient Experience Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 6 CAHPS

583. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Preliminary Findings … Initiatives and Clinical Professor, Center for Patient Partnerships Madison, WI www.ahrq.gov/cahps … 0% 10% 20% 30% 40% 50% 60% 32 What’s Important to NYP Patients: Part 1 Relative to CG-CAHPS … Composites Integral 28% Proximal 19% Distal 53% www.ahrq.gov/cahps 0% 10% 20% 30% 40% … Care 36% MD Communications 53% Coordination of Care 3% Front-Office Staff 8% www.ahrq.gov/cahps

584. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 2 CAHPS® Dental Plan Survey … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 3 CAHPS … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 4 CAHPS®

585. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
     March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Q&A Session “Strategies for Improving CAHPS … Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12: … 00 – 1:00 pm EDT www.cahps.ahrq.gov To Ask a Question 44 www.cahps.ahrq.gov CAHPS Ambulatory … /cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html www.cahps.ahrq.gov CAHPS … Ambulatory Care Improvement Guide CAHPS E-mail Updates Thank You!

586. How to Report Results of the CAHPS Clinician & Group Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
     August 01, 2010 - How to Report Results of the CAHPS Clinician & Group Survey How to Report Results of the CAHPS … Learn About the CAHPS Clinician & Group Survey The CAHPS Clinician & Group Survey is part of a larger … How to Report Results of the CAHPS Clinician & Group Survey CAHPS Clinician & Group Survey: Measure … To conduct this analysis, you can use a free set of programs known as the CAHPS macro; the CAHPS macro … Implementing the CAHPS Clinician & Group Survey • CAHPS Clinician & Group Survey and Reporting Kit:

587. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/introducing_the_new_cahps_c&g_survey3.0.pdf
     September 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Introducing the New CAHPS Clinician & Group … of background on the CAHPS program. … CAHPS Database. … And the question is -- how aligned are the CG-CAHPS composites to other CAHPS surveys? … , but other CAHPS instruments.

588. CAHPS Health Plan Survey Adult Medicaid Survey 5.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/adult-med-eng-hp50-2152a.pdf
     September 01, 2015 - CAHPS Health Plan Survey Adult Medicaid Survey 5.0 CAHPS® Health Plan Surveys Version: Adult Medicaid … Survey 5.0 Language: English Notes • Release of 5.0 version: The CAHPS Health Plan Surveys were … A document with supplemental items developed by the CAHPS Consortium and descriptions of major item … sets are available on the Agency for Healthcare Research and Quality’s Web site: www.ahrq.gov/cahps. … Find additional guidance in Preparing a Questionnaire Using the CAHPS Health Plan Survey.

589. CAHPS Health Plan Survey Child Medicaid Survey 5.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP50_2155a.pdf
     September 01, 2015 - CAHPS Health Plan Survey Child Medicaid Survey 5.0 CAHPS® Health Plan Surveys Version: Child Medicaid … Survey 5.0 Language: English Notes • Release of 5.0 version: The CAHPS Health Plan Surveys were … These items will be added back to this survey once the CAHPS Consortium completes its review of all … For assistance in accessing these documents, please contact the CAHPS Help Line at 800-492-9261 or … Find additional guidance in Preparing a Questionnaire Using the CAHPS Health Plan Survey.

590. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/lee_hargraves-slides.pdf
     September 28, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Sampling and Respondent Recall: What difference … 25 www.cahps.ahrq.gov Same CG-CAHPS Survey with Different Time Reference Periods • Currently … , users field CG-CAHPS surveys with either a 6- or 12-month recall period, as well as using a 6- or … * P < 0.001 www.cahps.ahrq.gov Differences in Top Box Scores for CG-CAHPS Measures 0 10 … Same CG-CAHPS Survey with Different Time Reference Periods Experiment: Random Assignment to either

591. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: … Language: Spanish Response Scale: 4 points For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following: • If feasible, insert blank pages as needed … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

592. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: Family … Survey Language: Spanish Response Scale: 4 points For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following: · If feasible, insert blank pages as needed

593. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
     April 17, 2017 - Sample Telephone Script for the CAHPS Child Hospital Survey CAHPS® Child Hospital Survey and Instructions … for the CAHPS Child Hospital Survey • Sample Telephone Script for the CAHPS Child Hospital Survey … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … http://www.ahrq.gov/cahps/ http://www.ahrq.gov/cahps/ mailto:cahps1@westat.com http://www.ahrq.gov/cahps … CAHPS® Child Hospital Survey and Instructions Sample Telephone Script for the CAHPS Child Hospital

594. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
     January 15, 2014 - Using CG-CAHPS at Academic Medical Centers Gladys J. … UHC Members are names you recognize 42 ® 44 CG-CAHPS Pilot Studies at UHC In 2010, 28 UHC … • Members submitted 78,974 patient records to the CAHPS Database from 119 clinic sites working with … 2 vendors Using CG-CAHPS at Academic Medical Centers Who is University HealthSystem Consortium … CG-CAHPS Pilot Studies at UHC

595. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (Webcast) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/news-and-events/events/20110511/webcast_05_11_11.html
     March 01, 2016 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … https://www.ahrq.gov/cahps/news-and-events/events/20110511/webcast_05_11_11.html  

596. PCMH Fact Sheet (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - Development Process for the CAHPS PCMH Survey The CAHPS Team has been working with the National Committee … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … CAHPS Clinician & Group Survey and Reporting Kit The CAHPS Clinician & Group Survey is part of a Survey … CAHPS Database The CAHPS Database is the national repository for data from the CAHPS Health Plan and … the CAHPS Clinician & Group Surveys and submit data to the CAHPS Database.

597. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
     September 01, 2015 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays GUIDING CONCEPTS FOR THE NEW … CAHPS® SURVEY Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program CAHPS Core Surveys: Some Examples … • Adult and child surveys released July/September 2015. 15 CAHPS Clinician & Group Survey 3.0 … community) • Value-based purchasing • Recognition and certification programs 16 Why a new CAHPS

598. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
     October 01, 2018 - have heard of the CAHPS Consortium, which is composed of the AHRQ CAHPS staff, Rand and the Yale University … And AHRQ relies heavily on the CAHPS Consortium for technical oversight of the CAHPS surveys, moving … So what is the CAHPS Narrative Elicitation Protocol? … 2018  Webcast October 2018 www.ahrq.gov/cahps | 12 of 15 that is also broken down by CAHPS, by … October 2018 www.ahrq.gov/cahps https://www.ahrq.gov/cahps/index.html Implementing the New CAHPS Protocol

599. Evolution of the Clinician & Group Survey from Version 1.0 to 4.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
     August 01, 2021 - Evolution of the Clinician & Group Survey from Version 1.0 to 4.0 CAHPS Clinician & Group Survey Evolution … , including CMS’s ACO CAHPS Clinician & Group Survey Evolution Page 3 CAHPS Survey and the CAHPS … • CG-CAHPS Visit Survey 2.0. … In order to promote consistency across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys … , AHRQ is not releasing a 3.0 version of the CG- CAHPS Visit Survey.

600. Strategies for Improving Patient Experience with Ambulatory Care (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
     March 01, 2017 - (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey … The CAHPS Ambulatory Care Improvement Guide 6. … The CAHPS Ambulatory Care Improvement Guide 6. … The CAHPS Ambulatory Care Improvement Guide 6. … Learn About Public Reporting of CAHPS Survey Results For guidance on developing public reports of CAHPS