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441. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care AHRQ and AHRQ’ … s CAHPS® Program Caren Ginsberg, Ph.D. … Director, CAHPS Division, Center for Quality Improvement and Patient Safety Agency for Healthcare … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement.

442. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical Specifications (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0237-technicalspecs.pdf
     February 12, 2020 - Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical … Specifications Appendix – Measure Specification Reporting of CAHPS Data Regarding Availability … on Medicaid Description This measure assesses the proportion of states that collect and report CAHPS … Definitions CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of the U.S. Agency for Healthcare Research and Quality (AHRQ).

443. Improving the Quality of In-Center Hemodialysis Care | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Report_ICH-QI-Project.html
     March 01, 2016 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience CAHPS Announcements Contact CAHPS Improving the … For a sample of this report, contact the CAHPS User Network at cahps1@ahrq.gov or 1-800-492-9261. … https://www.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Report_ICH-QI-Project.html

444. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid : Measure Specifications (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0238-technicalspecs.pdf
     October 01, 2019 - Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children … on Medicaid : Measure Specifications Appendix: Measure Specification Reporting of Supplemental CAHPS … Definitions CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of the U.S. Agency for Healthcare Research and Quality (AHRQ). … Item Set This is an extensive set of supplemental items for the CAHPS Health Plan Survey.

445. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Questions and … Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question and Answer …  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov/cahps Get … CAHPS News and Announcements • Want to stay up to date on all things CAHPS? … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html

446. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.

447. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
     November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS … Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … The CAHPS Ambulatory Care Improvement Guide 6.P. SERVICE RECOVERY PROGRAMS 6.P.1.

448. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - Administering the CAHPS Child Hospital Narrative Item Set Administering the CAHPS® Child Hospital … Like all CAHPS supplemental items, these narrative items are optional; they are not part of the core … • obtain ongoing feedback when the CAHPS survey is not being administered. … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html http://www.ahrq.gov/cahps … -93.pdf Administering the CAHPS® Child Hospital Narrative Item Set Page 4 • Cost.

449. Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
     May 01, 2018 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Clinician & Group Survey (CG-CAHPS). … https://www.ahrq.gov/cahps/news-and-events/events/webinar-012617.html  

450. Questions and Answers About the CAHPS Cancer Care Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
     September 12, 2017 - Questions and Answers About the CAHPS Cancer Care Survey 1 Questions and Answers About the CAHPS® … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey related? … Given the alignment with the CAHPS Clinician & Group Survey, is the CAHPS Cancer Care Survey designed … If your organization is administering the CAHPS Hospital Survey (HCAHPS) or any other mandated CAHPS … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey related? Q.

451. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
     January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol QUESTIONS & ANSWERS The CAHPS … Updated February 2017 | www.ahrq.gov/cahps mailto:CAHPS1@westat.com Questions & Answers: The CAHPS … /cahps/surveys-guidance/item-sets/elicitation/development/index.html Questions & Answers: The CAHPS … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey? … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey?

452. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (Webcast) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
     July 01, 2018 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database Shaller … https://www.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html  

453. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Intro (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-introduction.pdf
     December 17, 2020 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Intro Introducing the CAHPS Clinician … & Group Visit Survey 4.0 (beta) A Webcast Presented by the AHRQ CAHPS User Network December 17, 2020 … 1:00 – 2:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • AHRQ’s response to COVID- … 19 • CAHPS Team approach to assessing patient experience amid changing healthcare landscape • Development … and overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) • Comparison of the 3.0 and 4.0

454. Patient Experience Measures from the CAHPS Clinician & Group Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
     June 01, 2017 - the CAHPS Clinician & Group Survey CAHPS® Clinician & Group Survey and Instructions Patient … & Group Survey Available for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … Measures from the CAHPS Clinician & Group Survey Document No. 2309 Page 1 CAHPS® Clinician & … Types of Measures Like all CAHPS surveys, the CAHPS Clinician & Group Survey generates three types

455. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
     September 08, 2017 - the CAHPS Health Plan Survey CAHPS® Health Plan Survey and Instructions Document No. 2109 Updated … for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for analyzing the data, guidance … https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance … Patient Experience Measures from the CAHPS Health Plan Survey Document No. 2109 Page 3 CAHPS

456. Patient Experience Measures from the CAHPS Cancer Care Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
     January 01, 2005 - Patient Experience Measures from the CAHPS Cancer Care Survey CAHPS® Cancer Care Survey and Instructions … the CAHPS Cancer Care Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free … http://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com http://www.ahrq.gov/cahps/surveys-guidance … /index.html CAHPS® Cancer Care Survey and Instructions Patient Experience Measures from the CAHPS … CAHPS Web site) http://www.ahrq.gov/cahps/quality-improvement/index.html http://www.ahrq.gov/cahps/

457. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - About the CAHPS® Health Literacy Item Set for Hospitals About the CAHPS Health Literacy Item Set for … Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the capacity of the CAHPS … the CAHPS Health Plan Survey. … Topics Covered by the CAHPS Health Literacy Item Set for Hospitals The CAHPS Health Literacy Item Set

458. Understanding CAHPS® Surveys: A Primer for New Users Webcast (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
     January 19, 2022 - Understanding CAHPS® Surveys: A Primer for New Users Webcast Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 19, 2022 1:00 – 2:00 pm ET … program • Define CAHPS surveys and their purpose • Describe how CAHPS surveys are developed and administered … • Review how CAHPS survey results can be used to improve patient experience • Provide answers to … your questions 5 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director CAHPS & SOPS, Center

459. Comparability of Results for the 2.0 and 3.0 Versions of the CAHPS Clinician & Group Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
     July 01, 2015 - Clinician & Group Survey (CG-CAHPS). … Key Findings About Comparability The CAHPS Consortium’s analyses of CG-CAHPS 2.0 data from the 2014 … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html

460. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … level Develop • CAHPS is directional; CAHPS Proxy’s is insightful • Can understand “why” … Health Plan Survey Scores CareSource CAHPS Strategies CAHPS Proxy Health Partner Insight Consumer