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201. 2012 Chartbook: What Patients Say About Their Health Care Providers and Clinics (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
     January 01, 2013 - The CAHPS program at the U.S. … AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered the CAHPS … • Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care survey data … CAHPS Database The CAHPS Database is the repository for data from selected CAHPS surveys. … The CAHPS Database currently contains 15 years of data from the CAHPS Health Plan Survey.

202. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
     January 01, 2014 - Participation: All nurses were required to participate • Survey of patients about care experiences using the CAHPS … Clinician & Group Visit Survey (CG-CAHPS) and PCMH Supplemental Item Set, mailed to a random sample … Measuring Implementation And Contextual Factors • Implementation: Office visit frequency ► CG-CAHPS

203. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg AHRQ’S CAHPS … ® PROGRAM Caren Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Consortium – AHRQ, Yale University, RAND Corporation, Westat 8 CAHPS Research and Products • … Surveys • CAHPS surveys are the gold standard for patient experience measurement

204. Developing Invitation Messages That Increase CAHPS Survey Response Rates | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
     November 01, 2019 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 875 KB)   Jack Fowler, Ph.D. … https://www.ahrq.gov/cahps/news-and-events/events/webinar-091019.html  

205. Development of the CAHPS In-Center Hemodialysis Survey | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/ich/develop-ich-survey/index.html
     June 01, 2019 - Improving Patient Experience CAHPS Announcements Contact CAHPS Development … of the CAHPS In-Center Hemodialysis Survey Background In 2000, the U.S. … The development of this CAHPS survey involved several steps, including a review of existing surveys, … In October 2003, the CAHPS Consortium submitted a  Feasibility Report  to CMS. … 10th National CAHPS User Group Meeting, CAHPS grantees and staff from the Centers for Medicare & Medicaid

206. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Perceived Bias | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html
     December 01, 2023 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Supplemental … Items for the CAHPS Clinician & Group Adult Survey: Perceived Bias Population version: Adult … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html

207. CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
     November 01, 2023 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS CAHPS … The item set can be added to the CAHPS Child Hospital Survey . … Brief History The CAHPS team began work on a new Narrative Item Set for the CAHPS Child Hospital Survey

208. CAHPS Clinician & Group Adult Survey 3.1 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
     December 01, 2020 - CAHPS Clinician & Group Adult Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html … 1 Male 2 Female CAHPS Clinician & Group Adult Survey 3.1 5 27.

209. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
     December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … : Child Language: English Notes • Release of 3.1 version: The CAHPS team updated this survey in … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

210. CAHPS Item Set for Children with Chronic Conditions | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/index.html
     April 01, 2022 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS CAHPS … Definition of Children with Chronic Conditions The CAHPS methodology uses the Maternal and Child Health … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/index.html  

211. Screener Items for the CAHPS Item Set for Children with Chronic Conditions | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/screener.html
     April 01, 2022 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Screener … Items for the CAHPS Item Set for Children with Chronic Conditions The CAHPS Item Set for Children … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/screener.html  

212. Proposed Changes to the CAHPS Clinician & Group Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
     March 01, 2015 - Proposed Changes to the CAHPS Clinician & Group Survey Proposed Changes to the CAHPS Clinician & Group … to the CAHPS Clinician & Group (CG-CAHPS) Survey and the Patient-Centered Medical Home (PCMH) Item … CG-CAHPS items Current CG-CAHPS measures Proposed measure changes for CG-CAHPS Access Q6 … CG-CAHPS measures Proposed measure changes for CG-CAHPS Communication Q14. … CG-CAHPS items (*indicates a skip pattern) CAHPS Proposed changes Q1.

213. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey Q&A and Wrap-Up “Introducing the CAHPS® Cancer Care Survey … ” Webcast Presented by the AHRQ CAHPS User Network June 13, 2017 12:30 – 2:00 p.m. … ET To Ask a Question www.ahrq.gov/cahps50 https://www.ahrq.gov/cahps www.ahrq.gov/cahps Wrap-Up … • Contact us with any questions. 51 www.ahrq.gov/cahps Questions or comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 52 mailto:cahps1

214. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
     January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript Introducing the CAHPS Child Hospital Survey … It’s presented by the AHRQ CAHPS User Network. … CAHPS surveys don’t measure satisfaction, per se. … And that’s all available on the CAHPS Web site. … I’d like to thank our speakers and the CAHPS User Network, and I welcome you to join us at a future CAHPS

215. Translating Surveys and Other Materials | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
     June 01, 2023 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Survey Design and Administration Analyzing CAHPS Survey Data Modifying and Naming … CAHPS Surveys Translating Surveys and Other Materials Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor Managing a CAHPS Survey Project CAHPS Databases … All CAHPS surveys are available in Spanish, as are some of the CAHPS supplemental items .

216. Development of the CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
     December 01, 2023 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Improving Patient Experience CAHPS Announcements Contact CAHPS Development … of the CAHPS Child Hospital Narrative Item Set The CAHPS Child Hospital Narrative Item Set enables … In March 2023, the CAHPS Consortium approved the use of the final item set for use with the CAHPS Child … Research Articles Published by the CAHPS Team Martino SC, Reynolds KA, Grob R, et al.

217. Introducing the CAHPS Child Hospital Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
     January 22, 2015 - Introducing the CAHPS Child Hospital Survey Child HCAHPS: A New Experience of Care Survey

218. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Improving Care and Services | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-adult.html
     December 01, 2018 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Supplemental … version: Adult Download these items: English (Word, 26 KB) Users of the CAHPS ® Clinician & … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-adult.html

219. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Improving Care and Services | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-child.html
     December 01, 2018 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Supplemental … version: Child Download these items: English (Word, 28 KB) Users of the CAHPS ® Clinician & … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-child.html

220. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Improving Care and Services | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-adult.html
     December 01, 2018 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Supplemental … : Adult Download these items: English (Word, 25 KB) Users of the CAHPS ® Health Plan Survey … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-adult.html