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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
November 01, 2023 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … CMS provides translations of the CAHPS Adult Hospital Survey in several languages . … The CAHPS Hospital Survey was first endorsed by the National Quality Forum (NQF) in May 2005. … In January 2015, NQF renewed its endorsement of the CAHPS Adult Hospital Survey. … Learn more about the development of the CAHPS Adult Hospital Survey .
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html
April 01, 2023 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Adult Hospital Survey
The CAHPS Hospital Survey was conceived first and foremost … The CAHPS team also drew on other sources, including:
Items from the CAHPS Health Plan Survey for adults … Responses to an electronic mailbox for the CAHPS Hospital Survey. … Literature review conducted by the RAND CAHPS Team.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/american-indian/index.html
May 01, 2022 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … American Indian Survey
The CAHPS American Indian Survey is a standardized questionnaire that … No CAHPS supplemental items were developed for the American Indian Survey. … Review CAHPS American Indian Survey Measures . … The CAHPS American Indian Survey was adapted from an early version of the Clinician & Group Survey.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
April 01, 2020 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Child Hospital Survey
The Children's Health Insurance Program Reauthorization Act … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
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www.qualitymeasures.ahrq.gov/cahps/bibliography/index.html?page=2
January 01, 2024 - ®)
About CAHPS
Bibliography
SHARE … Bibliography
Browse or search for publications about the development and use of CAHPS surveys and … The effect of different sampling and recall periods in the CAHPS Clinician & Group (CG-CAHPS) survey. … Differential item functioning of the CAHPS In-center Hemodialysis Survey. … Patient experience in primary care: a systematic review of CG-CAHPS Surveys.
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www.qualitymeasures.ahrq.gov/cahps/bibliography/index.html?page=1
January 01, 2024 - An analysis of the SEER-CAHPS data resource. … Clinician & Group Survey (CG-CAHPS). … How responding in Spanish affects CAHPS results. … A Review of Unsolicited Comments on the CAHPS 5.0 Health Plan Survey. … Using CAHPS® patient experience data for patient-centered medical home transformation.
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www.qualitymeasures.ahrq.gov/cahps/bibliography/index.html?page=3
January 01, 2024 - ®)
About CAHPS
Bibliography
SHARE … Bibliography
Browse or search for publications about the development and use of CAHPS surveys and … Healthcare experience among older cancer survivors: Analysis of the SEER-CAHPS dataset. … Managing hospice quality: Knowing FEHC data may improve CAHPS scores. … Use of Lean and CAHPS Surgical Care Survey to improve patients' experiences with surgical care.
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www.qualitymeasures.ahrq.gov/cahps/bibliography/index.html?page=4
January 01, 2024 - ®)
About CAHPS
Bibliography
SHARE … Bibliography
Browse or search for publications about the development and use of CAHPS surveys and … Possibilities for Shortening the CAHPS Clinician and Group Survey. Med Care. , 54(1): 32-37. … Use of CAHPS® patient experience survey data as part of a patient-centered medical home. … Reporting CAHPS and HEDIS data by race/ethnicity for Medicare beneficiaries.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey
Narrative Item Set
for the Clinician … measured
by CAHPS
surveys
Learn More:
• Grob R, Schlesinger M, Barre LR, et al. … /cahps/surveys-guidance/item-sets/
elicitation/index.html
AHRQ Pub. … No. 21-0048
June 2021 | ahrq.gov
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger
PREVIEW OF NEW NARRATIVE ITEM
SETS … IN DEVELOPMENT
Mark Schlesinger, PhD
A Growing Family of Narrative Item Sets
CG-CAHPS Narrative
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS … Translation and cognitive testing
• Field testing and revision
• Periodic refinement as needed
9
CG-CAHPS … [INSERT OPTIONAL TEXT HERE]
10
CG-CAHPS Narrative Item Set Adult 3.0/3.1:
Items
Q# Beta Version … Website
13
Value of CG-CAHPS Narrative Data for
Quality Improvement
• Distinctive: over 50% of … CG-CAHPS Narrative Item Setfor the Visit 4.0 Survey
AHRQ CAHPS Website
Value of CG-CAHPS Narrative
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Ginsberg
Welcome from AHRQ
Caren Ginsberg, Ph.D … Director, SOPS and CAHPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic
Understanding CAHPS® Surveys:
A Primer … for New Users
A Webcast on January 8, 2019
CAHPS: Consumer Assessment of Healthcare Providers and Systems … The CAHPS Program
Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and
improvement … Database
Talking Quality
web site
For more information:
www.ahrq.gov/cahps AHRQ Pub. … No. 19-M007
February 2019
https://www.ahrq.gov/cahps/index.html
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - CAHPS Clinician & Group Survey Comparison
CAHPS Clinician & Group Survey Differences
Page 1 … CAHPS Clinician & Group Survey: Differences between the core items in 3.0, 3.1, and Visit
4.0 (beta … CAHPS Clinician & Group Survey Differences
Page 2
Topic Adult 3.0 Item Adult 3.1 Item Adult 4.0 … CAHPS Clinician & Group Survey Differences
Page 3
Topic Adult 3.0 Item Adult 3.1 Item Adult 4.0 … CAHPS Clinician & Group Survey Differences
Page 4
Topic Adult 3.0 Item Adult 3.1 Item Adult 4.0
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www.qualitymeasures.ahrq.gov/cahps/news-and-events/events/031516/webcast-video-031516.html
June 01, 2016 - )®
Webcasts & Recent Events
Strategies for Improving CAHPS Clinician & Group (CG-CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Webcast … Clinician & Group (CG-CAHPS) Survey Scores .
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
January 28, 2021 - Lessons From Healthcare Organizations
on Improving Patient Experience
A Webcast Presented by the AHRQ CAHPS … User Network
January 28, 2021
2:00 – 3:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program … health plan customer service
► Improving patient-provider interactions in a large medical group
• CAHPS … Director, CAHPS & SOPS Programs
Agency for Healthcare Research and Quality
• Lisa Franchetti, MA, CPHQ
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
March 01, 2017 - Outpatient and Ambulatory Surgery
Surgical Care
Supplemental Items
Using CAHPS … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Cancer Care Survey Measures
For more information: Patient Experience Measures from the CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
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www.qualitymeasures.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
March 01, 2016 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
CAHPS Measures … CAHPS
Contents of a CAHPS Report
One of the first steps in producing a … CAHPS report is to decide what information to include. … Educational Information About CAHPS Measures.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-evensen.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
Overview of CAHPS Cancer Care
Survey
Christian Evensen, … Cavazos
Tamika Cowans
Elizabeth Frentzel
Steve Garfinkel
Kourtney Ikeler
San Keller
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CAHPS … for Cancer Care is Unique
Among CAHPS Surveys
1st time AHRQ co-sponsored a CAHPS
survey with a NIH … institute (NCI)
1st disease-specific CAHPS survey
spanning comprehensive treatment and
covering … Overview of CAHPS Cancer Care Survey
Acknowledgements – AIR Team
CAHPS for Cancer Care is Unique
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-ginsberg.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
AHRQ’s CAHPS® Program
Caren Ginsberg
Director, CAHPS Division … Center for Quality Improvement & Patient Safety
June 13, 2017
www.ahrq.gov/cahps
CAHPS = Consumer … 13
CAHPS
Core Survey
Supplemental
Items
CAHPS Customized
Survey
www.ahrq.gov/cahps
CAHPS Design … Examples
CAHPS Supplemental Item Sets: Some Examples
CAHPS Design Principles
Uses of CAHPS Surveys … AHRQ CAHPS Database