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201. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Questions and … Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question and Answer …  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov/cahps Get … CAHPS News and Announcements • Want to stay up to date on all things CAHPS? … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html

202. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - Administering the CAHPS Child Hospital Narrative Item Set Administering the CAHPS® Child Hospital … Like all CAHPS supplemental items, these narrative items are optional; they are not part of the core … • obtain ongoing feedback when the CAHPS survey is not being administered. … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html http://www.ahrq.gov/cahps … -93.pdf Administering the CAHPS® Child Hospital Narrative Item Set Page 4 • Cost.

203. Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
     May 01, 2018 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Clinician & Group Survey (CG-CAHPS). … https://www.ahrq.gov/cahps/news-and-events/events/webinar-012617.html  

204. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
     November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS … Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … The CAHPS Ambulatory Care Improvement Guide 6.P. SERVICE RECOVERY PROGRAMS 6.P.1.

205. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
     January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol QUESTIONS & ANSWERS The CAHPS … Updated February 2017 | www.ahrq.gov/cahps mailto:CAHPS1@westat.com Questions & Answers: The CAHPS … /cahps/surveys-guidance/item-sets/elicitation/development/index.html Questions & Answers: The CAHPS … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey? … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey?

206. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (Webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
     July 01, 2018 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database Shaller … https://www.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html  

207. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
     October 01, 2023 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Supplemental … Items for the CAHPS Hospital Adult Survey: Health Literacy Population version: Adult These … Learn more about the CAHPS Health Literacy Item Sets . Related topic: Interpreter Services .

208. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - About the CAHPS® Health Literacy Item Set for Hospitals About the CAHPS Health Literacy Item Set for … Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the capacity of the CAHPS … the CAHPS Health Plan Survey. … Topics Covered by the CAHPS Health Literacy Item Set for Hospitals The CAHPS Health Literacy Item Set

209. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … level Develop • CAHPS is directional; CAHPS Proxy’s is insightful • Can understand “why” … Health Plan Survey Scores CareSource CAHPS Strategies CAHPS Proxy Health Partner Insight Consumer

210. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
     March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey • Sample Telephone Script for the CAHPS Child Hospital Survey … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of

211. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … Download the CAHPS Hospital Survey  and learn more about its implementation. … Data Source: Scores from the CAHPS Hospital Survey are available from the Care Compare website . … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

212. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
     July 01, 2019 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 888 KB)   Ingrid Nembhard, Ph.D., M.S. … https://www.ahrq.gov/cahps/news-and-events/events/webinar-041819.html  

213. CAHPS Health Plan Survey Child Medicaid Survey 5.1 (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
     October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1 CAHPS Health Plan Survey Version: Child Medicaid … Survey 5.1 Language: English Notes • Release of 5.1 version: The CAHPS team updated this survey … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance

214. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) CAHPS Clinician & Group Survey Version: Adult … The CAHPS team developed this version to support users in asking about all synchronous visits, including … Consortium or approved as a CAHPS survey … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … 1 Male 2 Female CAHPS Clinician & Group Visit Adult Survey 4.0 (beta) 4 29.

215. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
     December 11, 2017 - the CAHPS American Indian Survey CAHPS® American Indian Survey Document No. 809 Updated 12/11/2017 … Types of Measures Like all CAHPS surveys, the CAHPS American Indian Survey generates three types of … Measures from the CAHPS American Indian Survey Document No. 809 Page 2 CAHPS® American Indian … For guidance on reporting CAHPS survey results to consumers, refer to advice developed for the CAHPS … CAHPS® American Indian Survey • Reporting Results to Consumers (AHRQ CAHPS Web site) • TalkingQuality

216. The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/podcasts/effects-out-of-pocket.html
     March 01, 2016 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience CAHPS Announcements Contact CAHPS The Effects of … Glahn from the Pacific Business Group on Health discusses the factors underlying differences in the CAHPS … https://www.ahrq.gov/cahps/news-and-events/podcasts/effects-out-of-pocket.html  

217. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-237-fullreport.pdf
     October 01, 2019 - , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … Specific CAHPS survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking Database … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to CAHPS specifications … XXI) and report to CMS that CAHPS was conducted.

218. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid: Final Report (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
     October 01, 2019 - can be included by those administering CAHPS. … Specific CAHPS survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking Database … Validity of CAHPS Questions CAHPS is a well-established tool for obtaining patient reports of their … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to CAHPS specifications … CAHPS Health Plan Surveys; Child Medicaid Survey 5.0. 2012.

219. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
     April 01, 2021 - Materials available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com … for Using the CAHPS® Clinician & Group Survey Section 1: Preparing a Questionnaire Using the CAHPS … a Questionnaire Using the CAHPS Clinician & Group Survey Page 3 Guidelines for Using the CAHPS

220. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
     October 03, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Implementing the … New CAHPS® Protocol for Obtaining Patient Comments About Their Care A Webcast Presented by the AHRQ … CAHPS User Network October 3, 2018 1:00 – 2:00 pm ET www.ahrq.gov/cahps Need Help? …  Use Q&A feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions … Today’s Speakers Caren Ginsberg, Ph.D., Director, CAHPS Division, Center for Quality Improvement